Can't Approve Orders with service products
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Can't Approve Orders with service products
 
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I placed the following order in Managment demo -trunk-, but when I tried
to approve it, it sends the following error: The Following Errors Occurred: ERROR : Could not change order status ; status is not a valid change.: [ORDER_COMPLETED] -> [ORDER_APPROVED] I also tried with other digital goods and no success.. Product Status Quantity Unit / List Adjustments Sub Total GZ-NEWS-1MO - Gizmo Newsletter 1 Month Catalog <https://demo.hotwaxmedia.com/catalog/control/EditProduct?productId=GZ-NEWS-1MO> Ecommerce <https://demo.hotwaxmedia.com/ecommerce/control/product?product_id=GZ-NEWS-1MO> Inventory <https://demo.hotwaxmedia.com/catalog/control/EditProductInventoryItems?productId=GZ-NEWS-1MO&showAllFacilities=Y&externalLoginKey=EL91956417685> Required for SO 1 In Inventory [Web Store Warehouse] QOH 0 (ATP: 0) In Inventory [All Facilities] QOH 0 (ATP: 0) On Order 0 In Production 0 Unplanned 1 Current Created 2008-03-23 18:24:00.126 Created *Ordered* 1 *Ship Request* 0 *Cancelled* 0 *Qty Picked* 0 *Remaining* 1 *Qty Shipped* 0 *Shortfalled* 0 *Outstanding* 1 *Invoiced* 0 *Returned* 0 $3.99 / $5.00 ($3.99) $0.00 |
Re: Can't Approve Orders with service products
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Enrique,
According to my understanding, Digital as well as Service products are the non-shippable products. Hence whenever you create an order for them they are directly fulfilled (payment is captured as well) and the status is set to COMPLETE by default. You need not to first create an order, approve it and then set it to complete status. This type of flow is followed for Physical Products where, first the order is created, then approved and finally shipped (COMPLETED) based on the Inventory available. Also a completed Order can never be set back to approved status. This is against business logic hence such functionality is restricted in OFBiz using StatusValidChange entity. On Mon, Mar 24, 2008 at 5:05 AM, Enrique Ruibal A. <[hidden email]> wrote: > I placed the following order in Managment demo -trunk-, but when I tried > to approve it, it sends the following error: > > The Following Errors Occurred: > > ERROR : Could not change order status ; status is not a valid change.: > [ORDER_COMPLETED] -> [ORDER_APPROVED] > > > I also tried with other digital goods and no success.. > > > Product Status Quantity Unit / List Adjustments > Sub Total > GZ-NEWS-1MO - Gizmo Newsletter 1 Month > Catalog > < > https://demo.hotwaxmedia.com/catalog/control/EditProduct?productId=GZ-NEWS-1MO > > > Ecommerce > < > https://demo.hotwaxmedia.com/ecommerce/control/product?product_id=GZ-NEWS-1MO > > > > Inventory > < > https://demo.hotwaxmedia.com/catalog/control/EditProductInventoryItems?productId=GZ-NEWS-1MO&showAllFacilities=Y&externalLoginKey=EL91956417685 > > > > Required for SO 1 > In Inventory [Web Store Warehouse] QOH 0 (ATP: 0) > In Inventory [All Facilities] QOH 0 (ATP: 0) > On Order 0 > In Production 0 > Unplanned 1 > > > Current Created > 2008-03-23 18:24:00.126 Created > > *Ordered* 1 *Ship Request* 0 > *Cancelled* 0 *Qty Picked* 0 > *Remaining* 1 *Qty Shipped* 0 > *Shortfalled* 0 *Outstanding* 1 > *Invoiced* 0 *Returned* 0 > > $3.99 / $5.00 ($3.99) $0.00 > > > -- Thanks & Regards Mridul Pathak Hotwax Media http://www.hotwaxmedia.com [hidden email] __________________________________ Office : 509.855.4113 Mobile : +919425926892 |
Re: Can't Approve Orders with service products
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Thanks Mridul,
If this is the case, then: 1) How do you get ofbiz to issue an invoice for service products or digital goods sold/ordered from a customer? 2) Why is there a button to 'approve' this type of order, only to issue an error message afterwards? 3) How does ofbiz handle proof of delivery for service products or digital goods even though they are not physical items? Thanks in advance |
Re: Can't Approve Orders with service products
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Enrique,
Here are some comments(inline) to your questions. I hope they will help. I have tried to create orders for some demo service/digital products available in OFBiz like *GZ_NEWS_1MO - Gizmo Newsletter 1 Month* and *GC-001-C100 - Gift Card Activation*, and I was successfull at every step, got the invoice created as well. On Mon, Mar 24, 2008 at 9:21 PM, Enrique Ruibal <[hidden email]> wrote: > > Thanks Mridul, > > If this is the case, then: > > 1) How do you get ofbiz to issue an invoice for service products or > digital > goods sold/ordered from a customer? Any invoice against an order is generated automatically in OFBiz through service eca's when the order is created. We can create manual invoices as well in Accounting Component. The invoice is created for the orders containing service/digital products in the same way as it is done for any physical product, with the only difference, that, it is updated to the Paid status automatically because the order for such products is completed and payment is captured as well directly. Any digital product is obviously a product for Company and the customer, with the sale price defined and since it can be ordered by the customer, I think we can easily create an invoice against that order. You can find link to the invoices against an order in the *Payment Information* section of the Order Detail page. > > 2) Why is there a button to 'approve' this type of order, only to issue an > error message afterwards? I did created orders for the digital/service products form Order Manager and found them in completed status directly and didn't find any approve button as well. But Yes, I do find it for the orders with physical products, and that is acceptable. > > 3) How does ofbiz handle proof of delivery for service products or digital > goods even though they are not physical items? There can be different logic to handle the delivery of such products based on the business requirements. Like if we talk about the *"GZ_NEWS_1MO - Gizmo Newsletter 1 Month*" demo product in OFBiz. This is a subscription product, so we create a subscription record to associate (subscribe) the customer party to this product against the created order. We also set the fromDate and thruDate indicating the subscription validity. Now there can be some logic implemented(I didn't go into details) to email this newsletter to the customer, until the subscription expires. So there can be different ways to handle (delivery of) different kind of digital/service products. > > Thanks in advance > > > > > -- > View this message in context: > http://www.nabble.com/Can%27t-Approve-Orders-with-service-products-tp16242722p16254877.html > Sent from the OFBiz - User mailing list archive at Nabble.com. > > -- Thanks & Regards Mridul Pathak Hotwax Media http://www.hotwaxmedia.com [hidden email] __________________________________ Office : 509.855.4113 Mobile : +919425926892 |
Re: Can't Approve Orders with service products
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Hello Mridul,
> I did created orders for the digital/service products form Order Manager >and found them in completed status directly and didn't find any approve >button as well. But Yes, I do find it for the orders with physical >products, and that is acceptable. I understand this point now, thank you > There can be different logic to handle the delivery of such products >based on the business requirements. Like if we talk about the *"GZ_NEWS_1MO >- Gizmo Newsletter 1 Month*" demo product in OFBiz. This is a subscription >product, so we create a subscription record to associate (subscribe) the >customer party to this product against the created order. We also set the >fromDate and thruDate indicating the subscription validity. Now there can >be some logic implemented(I didn't go into details) to email this newsletter >to the customer, until the subscription expires. > So there can be different ways to handle (delivery of) different kind of >digital/service products. I understand this point now, thank you > > Thanks in advance > > > > > -- > View this message in context: > http://www.nabble.com/Can%27t-Approve-Orders-with-service-products-tp16242722p16254877.html > Sent from the OFBiz - User mailing list archive at Nabble.com. > > -- Thanks & Regards Mridul Pathak Hotwax Media http://www.hotwaxmedia.com mridul.pathak@hotwaxmedia.com __________________________________ Office : 509.855.4113 Mobile : +919425926892 |
Re: Can't Approve Orders with service products
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In reply to this post by Mridul Pathak-2
I do have the following questions with regard to invoicing of service products through ofbiz, as per your last reply:
> Any invoice against an order is generated automatically in OFBiz through >service eca's when the order is created. We can create manual invoices as >well in Accounting Component. The invoice is created for the orders >containing service/digital products in the same way as it is done for any >physical product, with the only difference, that, it is updated to the Paid >status automatically because the order for such products is completed and >payment is captured as well directly. Any digital product is obviously a >product for Company and the customer, with the sale price defined and since >it can be ordered by the customer, I think we can easily create an invoice >against that order. > You can find link to the invoices against an order in the *Payment >Information* section of the Order Detail page. Why is the service good invoice generated ONLY AFTER payment is received? Why are there different business rules for invoicing a product depending wether customer is ordering an inventory good or a service item, what does this has to do with issuing an invoice to the customer? Could you please try to complete and order with two detail items, one is an inventory good say GZ-2644, and the other one is a suscritption service say GZ-NEWS-1MO and let me know what is the outcome you get? I cannot complete this in my ofbiz instance..thanks in advance |
Re: Can't Approve Orders with service products
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On Wed, Mar 26, 2008 at 1:10 AM, Enrique Ruibal <[hidden email]>
wrote: > > I do have the following questions with regard to invoicing of service > products through ofbiz, as per your last reply: > > > Any invoice against an order is generated automatically in OFBiz > > through > >service eca's when the order is created. We can create manual invoices > as > >well in Accounting Component. The invoice is created for the orders > >containing service/digital products in the same way as it is done for any > >physical product, with the only difference, that, it is updated to the > Paid > >status automatically because the order for such products is completed and > >payment is captured as well directly. Any digital product is obviously a > >product for Company and the customer, with the sale price defined and > since > >it can be ordered by the customer, I think we can easily create an > invoice > >against that order. > > You can find link to the invoices against an order in the *Payment > >Information* section of the Order Detail page. > > Why is the service good invoice generated ONLY AFTER payment is received? > Why are there different business rules for invoicing a product depending > wether customer is ordering an inventory good or a service item, what does > this has to do with issuing an invoice to the customer? This is fairly simple. Any service or digital product is a non shippable item, so it can be fulfilled as soon as it has been ordered. Just think about some membership product on an online store of a Club. If a user orders such product, and provides the required billing information like Credit Card etc, then we can at the same moment fulfill his order by capturing the payment from his credit card, and therefore at same time invoice is generated and its status is updated to PAID as well. But this does not apply for general inventory products which are shippable items. First the order is created by the customer, which need to be than approved by the CSR. You need to check if the product is available in the inventory, then pick, pack and ship. This is a simple abstract of the complete process, may be I have missed out something. Since the logic of fulfillment is different for such products, than obviously different business rules will be applied to them. > > Could you please try to complete and order with two detail items, one is > an > inventory good say GZ-2644, and the other one is a suscritption service > say > GZ-NEWS-1MO and let me know what is the outcome you get? I cannot complete > this in my ofbiz instance..thanks in advance I didn't get time to try this today. I'll surely run that process tomorrow. > -- > View this message in context: > http://www.nabble.com/Can%27t-Approve-Orders-with-service-products-tp16242722p16286882.html > Sent from the OFBiz - User mailing list archive at Nabble.com. > > -- Thanks & Regards Mridul Pathak Hotwax Media http://www.hotwaxmedia.com [hidden email] __________________________________ Office : 509.855.4113 Mobile : +919425926892 |
Re: Can't Approve Orders with service products
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Hello Mridul. with regard to your comments below:
> This is fairly simple. Any service or digital product is a non >shippable item, so it can be fulfilled as soon as it has been ordered. Just >think about some membership product on an online store of a Club. If a user >orders such product, and provides the required billing information like >Credit Card etc, then we can at the same moment fulfill his order by >capturing the payment from his credit card, and therefore at same time >invoice is generated and its status is updated to PAID as well. > But this does not apply for general inventory products which are >shippable items. First the order is created by the customer, which need to >be than approved by the CSR. You need to check if the product is available >in the inventory, then pick, pack and ship. This is a simple abstract of >the complete process, may be I have missed out something. > Since the logic of fulfillment is different for such products, than >obviously different business rules will be applied to them. I see your point, but what if: 1) A customer places a multi-line item order containing several finished 'inventory goods' as well as some service items WITHIN THE SAME ORDER, shouldn't ofbiz business logic be able to handle this nicely? 2) The CSR needs to place some service orders required by customers without an upfront payment, I mean in many cases there is no credit card or a check paid on advance, and this is a pretty common business situation too. Please, let me know your advise on this.. -Enrique -- Thanks & Regards Mridul Pathak Hotwax Media http://www.hotwaxmedia.com mridul.pathak@hotwaxmedia.com __________________________________ Office : 509.855.4113 Mobile : +919425926892 |
Re: Can't Approve Orders with service products
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Hi Enrique, Please see my comments below.
On Fri, Mar 28, 2008 at 5:46 AM, Enrique Ruibal <[hidden email]> wrote: > > Hello Mridul. with regard to your comments below: > > > This is fairly simple. Any service or digital product is a non > >shippable item, so it can be fulfilled as soon as it has been ordered. > Just > >think about some membership product on an online store of a Club. If a > user > >orders such product, and provides the required billing information like > >Credit Card etc, then we can at the same moment fulfill his order by > >capturing the payment from his credit card, and therefore at same time > >invoice is generated and its status is updated to PAID as well. > > But this does not apply for general inventory products which are > >shippable items. First the order is created by the customer, which need > to > >be than approved by the CSR. You need to check if the product is > available > >in the inventory, then pick, pack and ship. This is a simple abstract of > >the complete process, may be I have missed out something. > > > Since the logic of fulfillment is different for such products, than > >obviously different business rules will be applied to them. > > I see your point, but what if: > > 1) A customer places a multi-line item order containing several finished > 'inventory goods' as well as some service items WITHIN THE SAME ORDER, > shouldn't ofbiz business logic be able to handle this nicely? I tried this out and was successful at that. I added one service product and one general inventory product and created an order for that. The digital Item got fulfilled when I created the order and the inventory item was in approves status. Only one invoice was generated for them. Now I quick shipped entire order and was again successful at that. The inventory product that I ordered was in completed status and the order as well. But the change I saw was that now there were two invoice for the same order, one for digital product and the other for inventory product. Didn't get any errors at all. I think this logic is handled pretty well in OFBiz. At this point I would like to ask you that are you using the latest version of OFBiz? > > 2) The CSR needs to place some service orders required by customers > without > an upfront payment, I mean in many cases there is no credit card or a > check > paid on advance, and this is a pretty common business situation too. I think all these situations are handled in OFBiz and you may need to explore it well. Go through the ProductStore entity and the Demo Data it contains using webtools. You can find this data in ecommerce/data/DemoProduct.xml as well. There you can find lots of fields which can be used to manage the Order Process. For example, there is a field autoApproveOrder which can be set to Y if you want to automatically approve the order when it is created. There are some fields to control invoicing too. You can use the perfect combination for you while defining your own ProductStore. Finally I would like to suggest you to follow the back end logic for the order processing and get a better understanding of what is happening there. Go through the requests, events called on these requests, eca's triggered on different service events, etc. This will take a lot of time, but I think that will help you to understand the process well and use it perfectly according to your requirements. > > > Please, let me know your advise on this.. > > -Enrique > > > > > > > -- > Thanks & Regards > Mridul Pathak > Hotwax Media > http://www.hotwaxmedia.com > [hidden email] > __________________________________ > Office : 509.855.4113 > Mobile : +919425926892 > > > > -- > View this message in context: > http://www.nabble.com/Can%27t-Approve-Orders-with-service-products-tp16242722p16343111.html > Sent from the OFBiz - User mailing list archive at Nabble.com. > > -- Thanks & Regards Mridul Pathak Hotwax Media http://www.hotwaxmedia.com [hidden email] __________________________________ Office : 509.855.4113 Mobile : +919425926892 |
Re: Can't Approve Orders with service products
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Hello Mridul,
I truly appreciate your advice, and also I am encouraged to study more in detail about Obiz order processing logic too. -Enrique Ruibal
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