Can't login to Jira

[Ruth Hoffman-2]

Hi List:
Not sure why, perhaps all the moving of servers...but I can't login to
Jira anymore. And Jira doesn't recognize my email address, so it won't
send me my  username or password. Do I need to create a new account?

Regards,
Ruth

[Jacques Le Roux]

Hi Ruth,

It works for me (deconnection, then login : ok)

Jacques

From: "Ruth Hoffman" <[hidden email]>
> Hi List:
> Not sure why, perhaps all the moving of servers...but I can't login to
> Jira anymore. And Jira doesn't recognize my email address, so it won't
> send me my  username or password. Do I need to create a new account?
>
> Regards,
> Ruth
>

[Ruth Hoffman-2]

Hi Jacques:
Here's the deal. It is not working for me...I tried the
username/password I've been using for sometime now with no luck. Then I
tried having my password sent to me at [hidden email] (which I
verified as a valid username by trying to create another account with
that username. When doing that I'm told that user already exists. OK, so
my username is still good).

However, after requesting a password to be sent to me, no password shows
up in my mail box. And I still can't login. I'm hesitant to create yet
another account  because I already have 10 bizillion accounts around the
world and I'm getting tired of spending all my time trying to track and
remember my account information. :-(  

But, in this case, if need be, I'll create a new account. Just, someone
let me know if I need to.

So, there you have it.
Ruth

Jacques Le Roux wrote:

> Hi Ruth,
>
> It works for me (deconnection, then login : ok)
>
> Jacques
>
> From: "Ruth Hoffman" <[hidden email]>
>> Hi List:
>> Not sure why, perhaps all the moving of servers...but I can't login
>> to Jira anymore. And Jira doesn't recognize my email address, so it
>> won't send me my  username or password. Do I need to create a new
>> account?
>>
>> Regards,
>> Ruth
>>
>
>

[Erwan de FERRIERES-3]

Le 19/11/2009 16:21, Ruth Hoffman a écrit :

> However, after requesting a password to be sent to me, no password shows
> up in my mail box. And I still can't login. I'm hesitant to create yet
Have you checked your spam box ?

--
Erwan

[Ruth Hoffman-2]

Hi Erwan:
Great suggestion, but I don't have a spam filter on that email account.
Regards,
Ruth


Erwan de FERRIERES wrote:
>
>
> Le 19/11/2009 16:21, Ruth Hoffman a écrit :
>
>> However, after requesting a password to be sent to me, no password shows
>> up in my mail box. And I still can't login. I'm hesitant to create yet
> Have you checked your spam box ?
>

[Jacques Le Roux]

From: "Ruth Hoffman" <[hidden email]>

> Hi Jacques:
> Here's the deal. It is not working for me...I tried the
> username/password I've been using for sometime now with no luck. Then I
> tried having my password sent to me at [hidden email] (which I
> verified as a valid username by trying to create another account with
> that username. When doing that I'm told that user already exists. OK, so
> my username is still good).
>
> However, after requesting a password to be sent to me, no password shows
> up in my mail box. And I still can't login. I'm hesitant to create yet
> another account  because I already have 10 bizillion accounts around the
> world and I'm getting tired of spending all my time trying to track and
> remember my account information. :-(  
>
> But, in this case, if need be, I'll create a new account. Just, someone
> let me know if I need to.

Except if you are in a hurry, I will wait a bit...

Jacques

 

> So, there you have it.
> Ruth
>
> Jacques Le Roux wrote:
>> Hi Ruth,
>>
>> It works for me (deconnection, then login : ok)
>>
>> Jacques
>>
>> From: "Ruth Hoffman" <[hidden email]>
>>> Hi List:
>>> Not sure why, perhaps all the moving of servers...but I can't login
>>> to Jira anymore. And Jira doesn't recognize my email address, so it
>>> won't send me my  username or password. Do I need to create a new
>>> account?
>>>
>>> Regards,
>>> Ruth
>>>
>>
>>
>

[Scott Gray-2]

Hi Ruth,

It looks to me like jira won't be able to send you your password  
because your email address isn't valid: https://issues.apache.org/jira/secure/ViewProfile.jspa?name=rhoffman%40aesolves.com
Notice that your email is "rhoffman at aesolves" rather than "rhoffman  
at aesolves dot com"

I'm not sure why your password would suddenly stop working but it's  
not something we can fix for you, you'd have to take the issue up with  
infrastructure (which would require that you create a jira issue :-)

I'm not subscribed to the infra mailing list but perhaps another  
committer who is (it's a committer only list) could request that they  
fix the email address on your account.

Regards
Scott

HotWax Media
http://www.hotwaxmedia.com

On 20/11/2009, at 4:21 AM, Ruth Hoffman wrote:

> Hi Jacques:
> Here's the deal. It is not working for me...I tried the username/
> password I've been using for sometime now with no luck. Then I tried  
> having my password sent to me at [hidden email] (which I  
> verified as a valid username by trying to create another account  
> with that username. When doing that I'm told that user already  
> exists. OK, so my username is still good).
>
> However, after requesting a password to be sent to me, no password  
> shows up in my mail box. And I still can't login. I'm hesitant to  
> create yet another account  because I already have 10 bizillion  
> accounts around the world and I'm getting tired of spending all my  
> time trying to track and remember my account information. :-(
> But, in this case, if need be, I'll create a new account. Just,  
> someone let me know if I need to.
>
> So, there you have it.
> Ruth
>
> Jacques Le Roux wrote:
>> Hi Ruth,
>>
>> It works for me (deconnection, then login : ok)
>>
>> Jacques
>>
>> From: "Ruth Hoffman" <[hidden email]>
>>> Hi List:
>>> Not sure why, perhaps all the moving of servers...but I can't  
>>> login to Jira anymore. And Jira doesn't recognize my email  
>>> address, so it won't send me my  username or password. Do I need  
>>> to create a new account?
>>>
>>> Regards,
>>> Ruth
>>>
>>
>>

[Ruth Hoffman-2]

Hi Scott:
Thanks for looking into this for me. I can just create another account.
I was just wondering if that is the best thing to do.
Thanks again
Ruth

Scott Gray wrote:

> Hi Ruth,
>
> It looks to me like jira won't be able to send you your password
> because your email address isn't valid:
> https://issues.apache.org/jira/secure/ViewProfile.jspa?name=rhoffman%40aesolves.com 
>
> Notice that your email is "rhoffman at aesolves" rather than "rhoffman
> at aesolves dot com"
>
> I'm not sure why your password would suddenly stop working but it's
> not something we can fix for you, you'd have to take the issue up with
> infrastructure (which would require that you create a jira issue :-)
>
> I'm not subscribed to the infra mailing list but perhaps another
> committer who is (it's a committer only list) could request that they
> fix the email address on your account.
>
> Regards
> Scott
>
> HotWax Media
> http://www.hotwaxmedia.com
>
> On 20/11/2009, at 4:21 AM, Ruth Hoffman wrote:
>
>> Hi Jacques:
>> Here's the deal. It is not working for me...I tried the
>> username/password I've been using for sometime now with no luck. Then
>> I tried having my password sent to me at [hidden email] (which
>> I verified as a valid username by trying to create another account
>> with that username. When doing that I'm told that user already
>> exists. OK, so my username is still good).
>>
>> However, after requesting a password to be sent to me, no password
>> shows up in my mail box. And I still can't login. I'm hesitant to
>> create yet another account  because I already have 10 bizillion
>> accounts around the world and I'm getting tired of spending all my
>> time trying to track and remember my account information. :-(
>> But, in this case, if need be, I'll create a new account. Just,
>> someone let me know if I need to.
>>
>> So, there you have it.
>> Ruth
>>
>> Jacques Le Roux wrote:
>>> Hi Ruth,
>>>
>>> It works for me (deconnection, then login : ok)
>>>
>>> Jacques
>>>
>>> From: "Ruth Hoffman" <[hidden email]>
>>>> Hi List:
>>>> Not sure why, perhaps all the moving of servers...but I can't login
>>>> to Jira anymore. And Jira doesn't recognize my email address, so it
>>>> won't send me my  username or password. Do I need to create a new
>>>> account?
>>>>
>>>> Regards,
>>>> Ruth
>>>>
>>>
>>>
>