Canceling orders...

[Kevin M. Myer-2]

I have a number of orders I've created during testing, either through
the ecommerce frontend, or through the orders backend.  I'd like to
cancel some of these orders to see how that whole process works.
Maybe I'm missing something obvious, but I cannot find a simple
"Cancel this order" button or checkbox on the orderview screen.  I can
edit the order and cancel line items (eventually, after a loooooong
time, although I think this delay is related to JIRA issue 431).

So how can one completely cancel an order?

Thanks,
Kevin

[Jacques Le Roux]

Hi,

This has been already discussed please look at http://www.nabble.com/forum/Search.jtp?local=y&forum=2740&query=cancel+order and come
back if any questions remain...

In other words : help yourself ;o)

Jacques

----- Original Message -----
From: "Kevin M. Myer" <[hidden email]>
To: <[hidden email]>
Sent: Wednesday, January 24, 2007 7:37 PM
Subject: Canceling orders...

> I have a number of orders I've created during testing, either through
> the ecommerce frontend, or through the orders backend.  I'd like to
> cancel some of these orders to see how that whole process works.
> Maybe I'm missing something obvious, but I cannot find a simple
> "Cancel this order" button or checkbox on the orderview screen.  I can
> edit the order and cancel line items (eventually, after a loooooong
> time, although I think this delay is related to JIRA issue 431).
>
> So how can one completely cancel an order?
>
> Thanks,
> Kevin

[Kevin M. Myer-2]

Right, I understand what is being said there and I noted in my
original email that I can go through and Edit Items and cancel items
that way to cancel an order.  But I might not have made my point
entirely clear - I was hoping there was something simpler than that.
If you want to cancel an entire order, its not intuitive or user
friendly to have to Edit Items, Cancel All Items, and then just know
that cancelling all items will cancel the entire order.  From an
end-user's perspective, what would make the most sense would be to
have a "Cancel Order" button beside the Order # Information area.
That's where the "Approve Order" button shows up, it's where the
history of the order creation and approval is kept, and would be a
much more logical place to put a button that lets you cancel an order
with a single click (or that at least takes you to a cancellation
confirmation screen).  Think training - which is simpler to teach an
end-user - to read the button that says "Cancel Order" and click it to
cancel, or to explain you have to click edit items on the order,
cancel them, and then the order is canceled?

Kevin

On 1/24/07, Jacques Le Roux <[hidden email]> wrote:

> Hi,
>
> This has been already discussed please look at http://www.nabble.com/forum/Search.jtp?local=y&forum=2740&query=cancel+order and come
> back if any questions remain...
>
> In other words : help yourself ;o)
>
> Jacques
>
> ----- Original Message -----
> From: "Kevin M. Myer" <[hidden email]>
> To: <[hidden email]>
> Sent: Wednesday, January 24, 2007 7:37 PM
> Subject: Canceling orders...
>
>
> > I have a number of orders I've created during testing, either through
> > the ecommerce frontend, or through the orders backend.  I'd like to
> > cancel some of these orders to see how that whole process works.
> > Maybe I'm missing something obvious, but I cannot find a simple
> > "Cancel this order" button or checkbox on the orderview screen.  I can
> > edit the order and cancel line items (eventually, after a loooooong
> > time, although I think this delay is related to JIRA issue 431).
> >
> > So how can one completely cancel an order?
> >
> > Thanks,
> > Kevin
>
>

[Jacques Le Roux]

Kevin,

The reason I send you to this link is because I did a such work for a client recently. My response is here
http://www.nabble.com/Rollback-Approved-Order-tf3021464.html#a8391715. Please look at the thread Chronogically to be sure to
understand all the topic.

You see my strategy here is not to annoy you or everybody else (sometimes I do, I'm a bit teasing but in such case I try humor ;o).
My strategy is more to learn you how to fish than give you a fish.

Nabble is great for that and if you use Firefox you might like
http://docs.ofbiz.org/display/OFBIZ/Plugin+search+tools+for+Firefox+using+Nabble (also here try to search "firefox plugin" from
dashboard http://docs.ofbiz.org/dashboard.action)

HTH

Jacques

----- Original Message -----
From: "Kevin M. Myer" <[hidden email]>
To: <[hidden email]>
Sent: Wednesday, January 24, 2007 10:54 PM
Subject: Re: Canceling orders...

> Right, I understand what is being said there and I noted in my
> original email that I can go through and Edit Items and cancel items
> that way to cancel an order.  But I might not have made my point
> entirely clear - I was hoping there was something simpler than that.
> If you want to cancel an entire order, its not intuitive or user
> friendly to have to Edit Items, Cancel All Items, and then just know
> that cancelling all items will cancel the entire order.  From an
> end-user's perspective, what would make the most sense would be to
> have a "Cancel Order" button beside the Order # Information area.
> That's where the "Approve Order" button shows up, it's where the
> history of the order creation and approval is kept, and would be a
> much more logical place to put a button that lets you cancel an order
> with a single click (or that at least takes you to a cancellation
> confirmation screen).  Think training - which is simpler to teach an
> end-user - to read the button that says "Cancel Order" and click it to
> cancel, or to explain you have to click edit items on the order,
> cancel them, and then the order is canceled?
>
> Kevin
>
> On 1/24/07, Jacques Le Roux <[hidden email]> wrote:
> > Hi,
> >
> > This has been already discussed please look at http://www.nabble.com/forum/Search.jtp?local=y&forum=2740&query=cancel+order and

come

> > back if any questions remain...
> >
> > In other words : help yourself ;o)
> >
> > Jacques
> >
> > ----- Original Message -----
> > From: "Kevin M. Myer" <[hidden email]>
> > To: <[hidden email]>
> > Sent: Wednesday, January 24, 2007 7:37 PM
> > Subject: Canceling orders...
> >
> >
> > > I have a number of orders I've created during testing, either through
> > > the ecommerce frontend, or through the orders backend.  I'd like to
> > > cancel some of these orders to see how that whole process works.
> > > Maybe I'm missing something obvious, but I cannot find a simple
> > > "Cancel this order" button or checkbox on the orderview screen.  I can
> > > edit the order and cancel line items (eventually, after a loooooong
> > > time, although I think this delay is related to JIRA issue 431).
> > >
> > > So how can one completely cancel an order?
> > >
> > > Thanks,
> > > Kevin
> >
> >