Complaint Management Process

[Balasubramaniam Mohan]

Hi,
New Year Greetings to everyone in the OfBiz Group.
Does the Data Model support a complaint management system? Is it possible to
simulate one?
Have anyone tried?
Appreciate your reply.
Regards

[Jacques Le Roux]

There is a return order process that could maybe be adapted

Jacques

From: "Balasubramaniam Mohan" <[hidden email]>
> Hi,
> New Year Greetings to everyone in the OfBiz Group.
> Does the Data Model support a complaint management system? Is it possible to
> simulate one?
> Have anyone tried?
> Appreciate your reply.
> Regards
>

[David E. Jones-2]

The CustRequest and related entities are designed for this. No reason to adapt something almost entirely unrelated.

-David


On Jan 18, 2011, at 6:16 AM, Jacques Le Roux wrote:

> There is a return order process that could maybe be adapted
>
> Jacques
>
> From: "Balasubramaniam Mohan" <[hidden email]>
>> Hi,
>> New Year Greetings to everyone in the OfBiz Group.
>> Does the Data Model support a complaint management system? Is it possible to
>> simulate one?
>> Have anyone tried?
>> Appreciate your reply.
>> Regards
>>
>

[Balasubramaniam Mohan]

Thank you for the reply. Yes, i went through the customer request option and
tried it out as well. The foundation is there and we could build on the
same.

One more query, is there a ticketing system within ofbiz? Something similar
to the one under otrs.org

If yes, could you direct me to the appropriate url/resource?
Regards


On Wed, Jan 19, 2011 at 8:28 AM, David E Jones <[hidden email]> wrote:

>
> The CustRequest and related entities are designed for this. No reason to
> adapt something almost entirely unrelated.
>
> -David
>
>
> On Jan 18, 2011, at 6:16 AM, Jacques Le Roux wrote:
>
> > There is a return order process that could maybe be adapted
> >
> > Jacques
> >
> > From: "Balasubramaniam Mohan" <[hidden email]>
> >> Hi,
> >> New Year Greetings to everyone in the OfBiz Group.
> >> Does the Data Model support a complaint management system? Is it
> possible to
> >> simulate one?
> >> Have anyone tried?
> >> Appreciate your reply.
> >> Regards
> >>
> >
>
>

[BJ Freeman]

each request and reqestitemm hav a unique ID that can be used for
ticketing. Also the same for responses.



=========================
BJ Freeman
Strategic Power Office with Supplier Automation  <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com  <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist

Chat  Y! messenger: bjfr33man


Balasubramaniam Mohan sent the following on 1/19/2011 10:09 PM:

> Thank you for the reply. Yes, i went through the customer request option and
> tried it out as well. The foundation is there and we could build on the
> same.
>
> One more query, is there a ticketing system within ofbiz? Something similar
> to the one under otrs.org
>
> If yes, could you direct me to the appropriate url/resource?
> Regards
>
>
> On Wed, Jan 19, 2011 at 8:28 AM, David E Jones<[hidden email]>  wrote:
>
>>
>> The CustRequest and related entities are designed for this. No reason to
>> adapt something almost entirely unrelated.
>>
>> -David
>>
>>
>> On Jan 18, 2011, at 6:16 AM, Jacques Le Roux wrote:
>>
>>> There is a return order process that could maybe be adapted
>>>
>>> Jacques
>>>
>>> From: "Balasubramaniam Mohan"<[hidden email]>
>>>> Hi,
>>>> New Year Greetings to everyone in the OfBiz Group.
>>>> Does the Data Model support a complaint management system? Is it
>> possible to
>>>> simulate one?
>>>> Have anyone tried?
>>>> Appreciate your reply.
>>>> Regards
>>>>
>>>
>>
>>
>