'Contact Us' link, how does it work?

[rohit]

Hi,

i am curious how to use the contact us link in the ecommerce application. If i click the contact us link in ecommerce link it asks me to login. Once i log in and hit the send button, it shows the same screen, no acknowledgement no confirmation if the email was sent. But is shows in the my Profile tab.

I am more curious on admin side, since no email is actually being sent to any email address, but rather the message is saved in communications tab for that customer. How does the admin know if a customer has sent him/her any communication. I have checked the communications tab for the admin and it does not show any received emails either. So does the admin know, if someone has sent him a email.

I will appreciate if someone can enlighten me on this and how to set this up, if there is some settings required.

Rohit

[Jacques Le Roux]

Please see the thread "Contact Us link not working in ecommerce"

Jacques

From: "rohit2006" <[hidden email]>

>
> Hi,
>
> i am curious how to use the contact us link in the ecommerce application. If
> i click the contact us link in ecommerce link it asks me to login. Once i
> log in and hit the send button, it shows the same screen, no acknowledgement
> no confirmation if the email was sent. But is shows in the my Profile tab.
>
> I am more curious on admin side, since no email is actually being sent to
> any email address, but rather the message is saved in communications tab for
> that customer. How does the admin know if a customer has sent him/her any
> communication. I have checked the communications tab for the admin and it
> does not show any received emails either. So does the admin know, if someone
> has sent him a email.
>
> I will appreciate if someone can enlighten me on this and how to set this
> up, if there is some settings required.
>
> Rohit
> --
> View this message in context: http://www.nabble.com/%27Contact-Us%27-link%2C-how-does-it-work--tf2318373.html#a6449101
> Sent from the OFBiz - User mailing list archive at Nabble.com.

[Sumit Pandit-3]

Hello Jacques,

What are our plan to fix it. Since, i have requested in the thread of  
"Contact Us link not working in ecommerce" that we have to fix it asap.

--
Thanks and Regards
Sumit Pandit.
HotWaxMedia, Inc
http://www.hotwaxmedia.com

On Sep 24, 2008, at 2:12 AM, Jacques Le Roux wrote:

> Please see the thread "Contact Us link not working in ecommerce"
>
> Jacques
>
> From: "rohit2006" <[hidden email]>
>> Hi,
>> i am curious how to use the contact us link in the ecommerce  
>> application. If
>> i click the contact us link in ecommerce link it asks me to login.  
>> Once i
>> log in and hit the send button, it shows the same screen, no  
>> acknowledgement
>> no confirmation if the email was sent. But is shows in the my  
>> Profile tab. I am more curious on admin side, since no email is  
>> actually being sent to
>> any email address, but rather the message is saved in  
>> communications tab for
>> that customer. How does the admin know if a customer has sent him/
>> her any
>> communication. I have checked the communications tab for the admin  
>> and it
>> does not show any received emails either. So does the admin know,  
>> if someone
>> has sent him a email.
>> I will appreciate if someone can enlighten me on this and how to  
>> set this
>> up, if there is some settings required.
>> Rohit
>> --
>> View this message in context: http://www.nabble.com/%27Contact-Us%27-link%2C-how-does-it-work--tf2318373.html#a6449101
>> Sent from the OFBiz - User mailing list archive at Nabble.com.

[Sumit Pandit-3]

I am sorry Jacques ,
I misses your reply in same thread.


--
Thanks and Regards
Sumit Pandit.
HotWaxMedia, Inc
http://www.hotwaxmedia.com

On Sep 24, 2008, at 9:22 AM, Sumit Pandit wrote:

> Hello Jacques,
>
> What are our plan to fix it. Since, i have requested in the thread  
> of "Contact Us link not working in ecommerce" that we have to fix it  
> asap.
>
> --
> Thanks and Regards
> Sumit Pandit.
> HotWaxMedia, Inc
> http://www.hotwaxmedia.com
>
> On Sep 24, 2008, at 2:12 AM, Jacques Le Roux wrote:
>
>> Please see the thread "Contact Us link not working in ecommerce"
>>
>> Jacques
>>
>> From: "rohit2006" <[hidden email]>
>>> Hi,
>>> i am curious how to use the contact us link in the ecommerce  
>>> application. If
>>> i click the contact us link in ecommerce link it asks me to login.  
>>> Once i
>>> log in and hit the send button, it shows the same screen, no  
>>> acknowledgement
>>> no confirmation if the email was sent. But is shows in the my  
>>> Profile tab. I am more curious on admin side, since no email is  
>>> actually being sent to
>>> any email address, but rather the message is saved in  
>>> communications tab for
>>> that customer. How does the admin know if a customer has sent him/
>>> her any
>>> communication. I have checked the communications tab for the admin  
>>> and it
>>> does not show any received emails either. So does the admin know,  
>>> if someone
>>> has sent him a email.
>>> I will appreciate if someone can enlighten me on this and how to  
>>> set this
>>> up, if there is some settings required.
>>> Rohit
>>> --
>>> View this message in context: http://www.nabble.com/%27Contact-Us%27-link%2C-how-does-it-work--tf2318373.html#a6449101
>>> Sent from the OFBiz - User mailing list archive at Nabble.com.
>