Customer Refund On Approved Sale Order Item Cancelled/Edit

[satish]

Hi All,
         In case of sale order which is in approved status, When an item is
cancelled or quantity is decreased so how does the refund flow work in
OFBiz.
Currently, i have just checked that there is only refund after creating a
return only when order is shipped/completed. But in my case order is not
shipped, so i think there is no need to create a return for approved sale
order.
Please help me out to make a refund to customer without creating an return
for approved order.

Thanks in advance
Satish Kumar



--
Sent from: http://ofbiz.135035.n4.nabble.com/OFBiz-User-f135036.html

[Tarun Thakur]

Hello Satish,

Glad that you have asked this question. I too had faced this problem and had a conversation here in past. This is the case of a post void transaction which in my knowledge isn't handled in OFBiz. You can customize it as per your need.

If I'm wrong kindly do correct me.

On Tue, Jan 16, 2018 at 3:45 PM, satish <[hidden email]> wrote:

Hi All,
         In case of sale order which is in approved status, When an item is
cancelled or quantity is decreased so how does the refund flow work in
OFBiz.
Currently, i have just checked that there is only refund after creating a
return only when order is shipped/completed. But in my case order is not
shipped, so i think there is no need to create a return for approved sale
order.
Please help me out to make a refund to customer without creating an return
for approved order.

Thanks in advance
Satish Kumar



--
Sent from: http://ofbiz.135035.n4.nabble.com/OFBiz-User-f135036.html

[Rishi Solanki]

Satish Saini,

Your understanding is correct that until you shipped an item in real
business scenario you won't be able to create refund for that order. You
simply needs to cancel that order. If you check cancel order flow you will
get all the cross entires against it and void transaction as suggested by
Tarun.

But if your case is for an approve order you have explicitly capture the
payment from accounting screen then you can go for refund. Please take a
look at accounting screen AR and AP for more details.

HTH!


Rishi Solanki
Sr Manager, Enterprise Software Development
HotWax Systems Pvt. Ltd.
Direct: [phone]
http://www.hotwaxsystems.com
www.hotwax.co

On Tue, Jan 16, 2018 at 4:13 PM, Tarun Thakur <
[hidden email]> wrote:

> Hello Satish,
>
> Glad that you have asked this question. I too had faced this problem and
> had a conversation here in past. This is the case of a post void
> transaction which in my knowledge isn't handled in OFBiz. You can customize
> it as per your need.
>
> If I'm wrong kindly do correct me.
>
> *Thanks & Regards*,
> [image: Inline image 2]
> *Tarun Singh Thakur *| *Business Development Representative*
> Mobile: [phone]
> www.*karyonsolutions*.com | *Building the Nucleus*
>
> On Tue, Jan 16, 2018 at 3:45 PM, satish <[hidden email]>
> wrote:
>
>> Hi All,
>>          In case of sale order which is in approved status, When an item
>> is
>> cancelled or quantity is decreased so how does the refund flow work in
>> OFBiz.
>> Currently, i have just checked that there is only refund after creating a
>> return only when order is shipped/completed. But in my case order is not
>> shipped, so i think there is no need to create a return for approved sale
>> order.
>> Please help me out to make a refund to customer without creating an return
>> for approved order.
>>
>> Thanks in advance
>> Satish Kumar
>>
>>
>>
>> --
>> Sent from: http://ofbiz.135035.n4.nabble.com/OFBiz-User-f135036.html
>>
>
>