Customer journey with an E-commerce

[Arpit Mor]

Hello All,


I am planning to schedule a discussion series on "Customer journey with an
E-commerce." The following point can be discussed in these sessions:

   - The expectations of a customer while buying from an e-commerce v/s the
   expectation of a customer while buying from a brick and mortar store
   - Improving customer experience while buying from an e-commerce
   - Order life cycle and communicating with the customer during various
   order life cycle events
   - Role of mobile-first, omnichannel, buy online and pickup in store
   (BOPIS), buy online and return in store (BORIS) strategies in improving
   customer experience

If anyone would like to a part of the discussion, please let me know. We
can work out a suitable time for all the interested parties.


Thanks

Kind Regards,
Arpit Mor
ENTERPRISE QUALITY ENGINEER
mobile: [phone]
email: [hidden email]
*www.hotwax.co <http://www.hotwax.co/>*

[John Lee]

+1

I agree! Understanding the market and its expectation is crucial to our development of a product the market actually wants.  

John Lee
Engineering – Bright Star Controls
Office [phone]
Direct [phone]
Mobile – SMS [phone]

From: Arpit Mor
Sent: Saturday, December 26, 2020 10:41 PM
To: [hidden email]; [hidden email]
Subject: Customer journey with an E-commerce

Hello All,


I am planning to schedule a discussion series on "Customer journey with an
E-commerce." The following point can be discussed in these sessions:

   - The expectations of a customer while buying from an e-commerce v/s the
   expectation of a customer while buying from a brick and mortar store
   - Improving customer experience while buying from an e-commerce
   - Order life cycle and communicating with the customer during various
   order life cycle events
   - Role of mobile-first, omnichannel, buy online and pickup in store
   (BOPIS), buy online and return in store (BORIS) strategies in improving
   customer experience

If anyone would like to a part of the discussion, please let me know. We
can work out a suitable time for all the interested parties.


Thanks

Kind Regards,
Arpit Mor
ENTERPRISE QUALITY ENGINEER
mobile: [phone]
email: [hidden email]
*www.hotwax.co <http://www.hotwax.co/>*

[Pritam Kute]

+1 Arpit. Count me in.

Kind Regards,
--
Pritam Kute


On Sun, Dec 27, 2020 at 11:02 PM John Lee <[hidden email]> wrote:

> +1
>
> I agree! Understanding the market and its expectation is crucial to our
> development of a product the market actually wants.
>
> John Lee
> Engineering – Bright Star Controls
> Office [phone]
> Direct [phone]
> Mobile – SMS [phone]
>
> From: Arpit Mor
> Sent: Saturday, December 26, 2020 10:41 PM
> To: [hidden email]; [hidden email]
> Subject: Customer journey with an E-commerce
>
> Hello All,
>
>
> I am planning to schedule a discussion series on "Customer journey with an
> E-commerce." The following point can be discussed in these sessions:
>
>    - The expectations of a customer while buying from an e-commerce v/s the
>    expectation of a customer while buying from a brick and mortar store
>    - Improving customer experience while buying from an e-commerce
>    - Order life cycle and communicating with the customer during various
>    order life cycle events
>    - Role of mobile-first, omnichannel, buy online and pickup in store
>    (BOPIS), buy online and return in store (BORIS) strategies in improving
>    customer experience
>
> If anyone would like to a part of the discussion, please let me know. We
> can work out a suitable time for all the interested parties.
>
>
> Thanks
>
> Kind Regards,
> Arpit Mor
> ENTERPRISE QUALITY ENGINEER
> mobile: [phone]
> email: [hidden email]
> *www.hotwax.co <http://www.hotwax.co/>*
>
>

[Nicola Mazzoni]

+1


Il giorno lun 28 dic 2020 alle ore 05:50 Pritam Kute <
[hidden email]> ha scritto:

> +1 Arpit. Count me in.
>
> Kind Regards,
> --
> Pritam Kute
>
>
> On Sun, Dec 27, 2020 at 11:02 PM John Lee <[hidden email]>
> wrote:
>
> > +1
> >
> > I agree! Understanding the market and its expectation is crucial to our
> > development of a product the market actually wants.
> >
> > John Lee
> > Engineering – Bright Star Controls
> > Office [phone]
> > Direct [phone]
> > Mobile – SMS [phone]
> >
> > From: Arpit Mor
> > Sent: Saturday, December 26, 2020 10:41 PM
> > To: [hidden email]; [hidden email]
> > Subject: Customer journey with an E-commerce
> >
> > Hello All,
> >
> >
> > I am planning to schedule a discussion series on "Customer journey with
> an
> > E-commerce." The following point can be discussed in these sessions:
> >
> >    - The expectations of a customer while buying from an e-commerce v/s
> the
> >    expectation of a customer while buying from a brick and mortar store
> >    - Improving customer experience while buying from an e-commerce
> >    - Order life cycle and communicating with the customer during various
> >    order life cycle events
> >    - Role of mobile-first, omnichannel, buy online and pickup in store
> >    (BOPIS), buy online and return in store (BORIS) strategies in
> improving
> >    customer experience
> >
> > If anyone would like to a part of the discussion, please let me know. We
> > can work out a suitable time for all the interested parties.
> >
> >
> > Thanks
> >
> > Kind Regards,
> > Arpit Mor
> > ENTERPRISE QUALITY ENGINEER
> > mobile: [phone]
> > email: [hidden email]
> > *www.hotwax.co <http://www.hotwax.co/>*
> >
> >
>

--
Nicola Mazzoni


*Mp Styl**e Srl*
via Meucci, 37
41019 Limidi di Soliera (MO)
T 059/684916
M 347/9905529

www.mpstyle.it

[Devanshu Vyas-2]

+1 Aprit

When do you think we can start this discussion series?

Thanks & Regards,
Devanshu Vyas.


On Mon, Dec 28, 2020 at 1:58 PM Nicola Mazzoni <[hidden email]>
wrote:

> +1
>
>
> Il giorno lun 28 dic 2020 alle ore 05:50 Pritam Kute <
> [hidden email]> ha scritto:
>
> > +1 Arpit. Count me in.
> >
> > Kind Regards,
> > --
> > Pritam Kute
> >
> >
> > On Sun, Dec 27, 2020 at 11:02 PM John Lee <[hidden email]>
> > wrote:
> >
> > > +1
> > >
> > > I agree! Understanding the market and its expectation is crucial to our
> > > development of a product the market actually wants.
> > >
> > > John Lee
> > > Engineering – Bright Star Controls
> > > Office [phone]
> > > Direct [phone]
> > > Mobile – SMS [phone]
> > >
> > > From: Arpit Mor
> > > Sent: Saturday, December 26, 2020 10:41 PM
> > > To: [hidden email]; [hidden email]
> > > Subject: Customer journey with an E-commerce
> > >
> > > Hello All,
> > >
> > >
> > > I am planning to schedule a discussion series on "Customer journey with
> > an
> > > E-commerce." The following point can be discussed in these sessions:
> > >
> > >    - The expectations of a customer while buying from an e-commerce v/s
> > the
> > >    expectation of a customer while buying from a brick and mortar store
> > >    - Improving customer experience while buying from an e-commerce
> > >    - Order life cycle and communicating with the customer during
> various
> > >    order life cycle events
> > >    - Role of mobile-first, omnichannel, buy online and pickup in store
> > >    (BOPIS), buy online and return in store (BORIS) strategies in
> > improving
> > >    customer experience
> > >
> > > If anyone would like to a part of the discussion, please let me know.
> We
> > > can work out a suitable time for all the interested parties.
> > >
> > >
> > > Thanks
> > >
> > > Kind Regards,
> > > Arpit Mor
> > > ENTERPRISE QUALITY ENGINEER
> > > mobile: [phone]
> > > email: [hidden email]
> > > *www.hotwax.co <http://www.hotwax.co/>*
> > >
> > >
> >
>
>
> --
> Nicola Mazzoni
>
>
> *Mp Styl**e Srl*
> via Meucci, 37
> 41019 Limidi di Soliera (MO)
> T 059/684916
> M 347/9905529
>
> www.mpstyle.it
>

[Arpit Mor]

Thank you, everyone, for showing your interest.

I propose to have the first discussion on *Tuesday, 19th January 2021*.

Agenda:

   - Understand the purpose of the discussion
   - Prepare line item and action plan
   - (If time permits and the call isn't too long) Discuss the expectations
   of a customer while buying online vs offline

Please find below the zoom meeting details –
Topic: Customer journey with an E-commerce
Date: 19th January 2021, 7:00 PM IST, 8:30 AM EST, 1:30 PM  GMT

Join Zoom Meeting
https://us02web.zoom.us/j/83561778476?pwd=ZDFkSUhCUHVDWkpHVTFCdGF4YjVadz09

Meeting ID: 835 6177 8476
Passcode: 493928

Hope to see you at the meeting.

Thanks

Kind Regards,
Arpit Mor
ENTERPRISE QUALITY ENGINEER
mobile: [phone]
email: [hidden email]
*www.hotwax.co <http://www.hotwax.co/>*


On Mon, Jan 4, 2021 at 3:36 PM Devanshu Vyas <[hidden email]>
wrote:

> +1 Aprit
>
> When do you think we can start this discussion series?
>
> Thanks & Regards,
> Devanshu Vyas.
>
>
> On Mon, Dec 28, 2020 at 1:58 PM Nicola Mazzoni <[hidden email]>
> wrote:
>
> > +1
> >
> >
> > Il giorno lun 28 dic 2020 alle ore 05:50 Pritam Kute <
> > [hidden email]> ha scritto:
> >
> > > +1 Arpit. Count me in.
> > >
> > > Kind Regards,
> > > --
> > > Pritam Kute
> > >
> > >
> > > On Sun, Dec 27, 2020 at 11:02 PM John Lee <[hidden email]>
> > > wrote:
> > >
> > > > +1
> > > >
> > > > I agree! Understanding the market and its expectation is crucial to
> our
> > > > development of a product the market actually wants.
> > > >
> > > > John Lee
> > > > Engineering – Bright Star Controls
> > > > Office [phone]
> > > > Direct [phone]
> > > > Mobile – SMS [phone]
> > > >
> > > > From: Arpit Mor
> > > > Sent: Saturday, December 26, 2020 10:41 PM
> > > > To: [hidden email]; [hidden email]
> > > > Subject: Customer journey with an E-commerce
> > > >
> > > > Hello All,
> > > >
> > > >
> > > > I am planning to schedule a discussion series on "Customer journey
> with
> > > an
> > > > E-commerce." The following point can be discussed in these sessions:
> > > >
> > > >    - The expectations of a customer while buying from an e-commerce
> v/s
> > > the
> > > >    expectation of a customer while buying from a brick and mortar
> store
> > > >    - Improving customer experience while buying from an e-commerce
> > > >    - Order life cycle and communicating with the customer during
> > various
> > > >    order life cycle events
> > > >    - Role of mobile-first, omnichannel, buy online and pickup in
> store
> > > >    (BOPIS), buy online and return in store (BORIS) strategies in
> > > improving
> > > >    customer experience
> > > >
> > > > If anyone would like to a part of the discussion, please let me know.
> > We
> > > > can work out a suitable time for all the interested parties.
> > > >
> > > >
> > > > Thanks
> > > >
> > > > Kind Regards,
> > > > Arpit Mor
> > > > ENTERPRISE QUALITY ENGINEER
> > > > mobile: [phone]
> > > > email: [hidden email]
> > > > *www.hotwax.co <http://www.hotwax.co/>*
> > > >
> > > >
> > >
> >
> >
> > --
> > Nicola Mazzoni
> >
> >
> > *Mp Styl**e Srl*
> > via Meucci, 37
> > 41019 Limidi di Soliera (MO)
> > T 059/684916
> > M 347/9905529
> >
> > www.mpstyle.it
> >
>

[Arpit Mor]

Hello All,

Hope you are doing well.

We had the first discussion of the series and here is the recording of the
discussion:
https://youtu.be/prYuGbUJPPI

In this video, Apache OFBiz community members explore the best ways to
discuss Customer Journey with eCommerce
Highlights of the conversation are:
- Purpose of the series
-- Understand the expectation of the customer while buying online
-- Ways to improve the customer experience
- Action plan for the discussion
-- Order life cycle and communication
-- Online and offline sales channels
-- Customer retention and acquisition

We will soon plan the second discussion of the series. Stay tuned!!

Kind Regards,
Arpit Mor
ENTERPRISE QUALITY ENGINEER
mobile: [phone]
email: [hidden email]
*www.hotwax.co <http://www.hotwax.co/>*


On Tue, Jan 19, 2021 at 10:24 AM Arpit Mor <[hidden email]>
wrote:

> No worries Nicola, and thanks for the update.
>
> Hope to see you in future discussions.
>
> Kind Regards,
> Arpit Mor
> ENTERPRISE QUALITY ENGINEER
> mobile: [phone]
> email: [hidden email]
> *www.hotwax.co <http://www.hotwax.co/>*
>
>
> On Mon, Jan 18, 2021 at 5:09 PM Nicola Mazzoni <[hidden email]>
> wrote:
>
>> Sorry Arpit, tomorrow i'm with a client, i'm not able to participate...
>>
>> Il giorno lun 11 gen 2021 alle ore 15:15 Arpit Mor <
>> [hidden email]> ha scritto:
>>
>>> Thank you, everyone, for showing your interest.
>>>
>>> I propose to have the first discussion on *Tuesday, 19th January 2021*.
>>>
>>> Agenda:
>>>
>>>    - Understand the purpose of the discussion
>>>    - Prepare line item and action plan
>>>    - (If time permits and the call isn't too long) Discuss the
>>> expectations
>>>    of a customer while buying online vs offline
>>>
>>> Please find below the zoom meeting details –
>>> Topic: Customer journey with an E-commerce
>>> Date: 19th January 2021, 7:00 PM IST, 8:30 AM EST, 1:30 PM  GMT
>>>
>>> Join Zoom Meeting
>>>
>>> https://us02web.zoom.us/j/83561778476?pwd=ZDFkSUhCUHVDWkpHVTFCdGF4YjVadz09
>>>
>>> Meeting ID: 835 6177 8476
>>> Passcode: 493928
>>>
>>> Hope to see you at the meeting.
>>>
>>> Thanks
>>>
>>> Kind Regards,
>>> Arpit Mor
>>> ENTERPRISE QUALITY ENGINEER
>>> mobile: [phone]
>>> email: [hidden email]
>>> *www.hotwax.co <http://www.hotwax.co/>*
>>>
>>>
>>> On Mon, Jan 4, 2021 at 3:36 PM Devanshu Vyas <[hidden email]>
>>> wrote:
>>>
>>> > +1 Aprit
>>> >
>>> > When do you think we can start this discussion series?
>>> >
>>> > Thanks & Regards,
>>> > Devanshu Vyas.
>>> >
>>> >
>>> > On Mon, Dec 28, 2020 at 1:58 PM Nicola Mazzoni <
>>> [hidden email]>
>>> > wrote:
>>> >
>>> > > +1
>>> > >
>>> > >
>>> > > Il giorno lun 28 dic 2020 alle ore 05:50 Pritam Kute <
>>> > > [hidden email]> ha scritto:
>>> > >
>>> > > > +1 Arpit. Count me in.
>>> > > >
>>> > > > Kind Regards,
>>> > > > --
>>> > > > Pritam Kute
>>> > > >
>>> > > >
>>> > > > On Sun, Dec 27, 2020 at 11:02 PM John Lee
>>> <[hidden email]>
>>> > > > wrote:
>>> > > >
>>> > > > > +1
>>> > > > >
>>> > > > > I agree! Understanding the market and its expectation is crucial
>>> to
>>> > our
>>> > > > > development of a product the market actually wants.
>>> > > > >
>>> > > > > John Lee
>>> > > > > Engineering – Bright Star Controls
>>> > > > > Office [phone]
>>> > > > > Direct [phone]
>>> > > > > Mobile – SMS [phone]
>>> > > > >
>>> > > > > From: Arpit Mor
>>> > > > > Sent: Saturday, December 26, 2020 10:41 PM
>>> > > > > To: [hidden email]; [hidden email]
>>> > > > > Subject: Customer journey with an E-commerce
>>> > > > >
>>> > > > > Hello All,
>>> > > > >
>>> > > > >
>>> > > > > I am planning to schedule a discussion series on "Customer
>>> journey
>>> > with
>>> > > > an
>>> > > > > E-commerce." The following point can be discussed in these
>>> sessions:
>>> > > > >
>>> > > > >    - The expectations of a customer while buying from an
>>> e-commerce
>>> > v/s
>>> > > > the
>>> > > > >    expectation of a customer while buying from a brick and mortar
>>> > store
>>> > > > >    - Improving customer experience while buying from an
>>> e-commerce
>>> > > > >    - Order life cycle and communicating with the customer during
>>> > > various
>>> > > > >    order life cycle events
>>> > > > >    - Role of mobile-first, omnichannel, buy online and pickup in
>>> > store
>>> > > > >    (BOPIS), buy online and return in store (BORIS) strategies in
>>> > > > improving
>>> > > > >    customer experience
>>> > > > >
>>> > > > > If anyone would like to a part of the discussion, please let me
>>> know.
>>> > > We
>>> > > > > can work out a suitable time for all the interested parties.
>>> > > > >
>>> > > > >
>>> > > > > Thanks
>>> > > > >
>>> > > > > Kind Regards,
>>> > > > > Arpit Mor
>>> > > > > ENTERPRISE QUALITY ENGINEER
>>> > > > > mobile: [phone]
>>> > > > > email: [hidden email]
>>> > > > > *www.hotwax.co <http://www.hotwax.co/>*
>>> > > > >
>>> > > > >
>>> > > >
>>> > >
>>> > >
>>> > > --
>>> > > Nicola Mazzoni
>>> > >
>>> > >
>>> > > *Mp Styl**e Srl*
>>> > > via Meucci, 37
>>> > > 41019 Limidi di Soliera (MO)
>>> > > T 059/684916
>>> > > M 347/9905529
>>> > >
>>> > > www.mpstyle.it
>>> > >
>>> >
>>>
>>
>>
>> --
>> Nicola Mazzoni
>>
>>
>> *Mp Styl**e Srl*
>> via Meucci, 37
>> 41019 Limidi di Soliera (MO)
>> T 059/684916
>> M 347/9905529
>>
>> www.mpstyle.it
>>
>>
>>
>>