Does Ofbiz provides service tickets

[Madhi Krishnan]

Hello,
Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" or
"Case" object for call center and back-office business process?

Thanks
Madhi krishnan

[Jacques Le Roux]

Hi Madhi,

Not really but you may have a look at the project component

https://demo-trunk.ofbiz.apache.org/projectmgr

Jacques

Le 12/08/2019 à 14:49, Madhi Krishnan a écrit :
> Hello,
> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" or
> "Case" object for call center and back-office business process?
>
> Thanks
> Madhi krishnan
>

[Pierre Smits-3]

Hi Madhi,

OFBiz has the functionality on board to register and work on - including
managing - activities like the ones you mentioned.
It may require that additional WorkEffortType records need to be added to
the set of your implementations (see [1].

You have to keep in mind that a service request is a subtype of a request
(for a demo of the request functionalities, have a look at [2 ]). So you go
from the request to the execution of activities. And from thereon to
invoicing.

The projectmgr application helps you with the association of the request
and the activities (like assignment,  time registration, etc.) If you're
talking servicing hardware (machinery, computers, etc.) and/or software,
there is - as part of the asset management component - rudimentary
functionality for the Information Services domain, see [3].



[1]
https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortType
[2] https://demo-trunk.ofbiz.apache.org/ordermgr/control/FindRequest
[3] https://demo-trunk.ofbiz.apache.org/ismgr/control/main

Best regards,

Pierre Smits

*Apache Trafodion <https://trafodion.apache.org>, Vice President*
*Apache Directory <https://directory.apache.org>, PMC Member*
*Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges)
since 2008*


On Mon, Aug 12, 2019 at 2:49 PM Madhi Krishnan <
[hidden email]> wrote:

> Hello,
> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" or
> "Case" object for call center and back-office business process?
>
> Thanks
> Madhi krishnan
>

[Pierre Smits-3]

You may also need to consider the WorkEffortPurposeType to further expand
the capabilities of your implementation regarding the activities on
servicing tickets, see [1]

[1]
https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortPurposeType

Best regards,

Pierre Smits

*Apache Trafodion <https://trafodion.apache.org>, Vice President*
*Apache Directory <https://directory.apache.org>, PMC Member*
*Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges)
since 2008*


On Wed, Aug 14, 2019 at 10:48 AM Pierre Smits <[hidden email]>
wrote:

>
> Hi Madhi,
>
> OFBiz has the functionality on board to register and work on - including
> managing - activities like the ones you mentioned.
> It may require that additional WorkEffortType records need to be added to
> the set of your implementations (see [1].
>
> You have to keep in mind that a service request is a subtype of a request
> (for a demo of the request functionalities, have a look at [2 ]). So you go
> from the request to the execution of activities. And from thereon to
> invoicing.
>
> The projectmgr application helps you with the association of the request
> and the activities (like assignment,  time registration, etc.) If you're
> talking servicing hardware (machinery, computers, etc.) and/or software,
> there is - as part of the asset management component - rudimentary
> functionality for the Information Services domain, see [3].
>
>
>
> [1]
> https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortType
> [2] https://demo-trunk.ofbiz.apache.org/ordermgr/control/FindRequest
> [3] https://demo-trunk.ofbiz.apache.org/ismgr/control/main
>
> Best regards,
>
> Pierre Smits
>
> *Apache Trafodion <https://trafodion.apache.org>, Vice President*
> *Apache Directory <https://directory.apache.org>, PMC Member*
> *Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges)
> since 2008*
>
>
> On Mon, Aug 12, 2019 at 2:49 PM Madhi Krishnan <
> [hidden email]> wrote:
>
>> Hello,
>> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident" or
>> "Case" object for call center and back-office business process?
>>
>> Thanks
>> Madhi krishnan
>>
>

[Madhi Krishnan]

Thank You   for you suggestions.

On Wed, Aug 14, 2019 at 2:29 PM Pierre Smits <[hidden email]> wrote:

> You may also need to consider the WorkEffortPurposeType to further expand
> the capabilities of your implementation regarding the activities on
> servicing tickets, see [1]
>
> [1]
>
> https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortPurposeType
>
> Best regards,
>
> Pierre Smits
>
> *Apache Trafodion <https://trafodion.apache.org>, Vice President*
> *Apache Directory <https://directory.apache.org>, PMC Member*
> *Apache OFBiz <https://ofbiz.apache.org>, contributor (without privileges)
> since 2008*
>
>
> On Wed, Aug 14, 2019 at 10:48 AM Pierre Smits <[hidden email]>
> wrote:
>
> >
> > Hi Madhi,
> >
> > OFBiz has the functionality on board to register and work on - including
> > managing - activities like the ones you mentioned.
> > It may require that additional WorkEffortType records need to be added to
> > the set of your implementations (see [1].
> >
> > You have to keep in mind that a service request is a subtype of a request
> > (for a demo of the request functionalities, have a look at [2 ]). So you
> go
> > from the request to the execution of activities. And from thereon to
> > invoicing.
> >
> > The projectmgr application helps you with the association of the request
> > and the activities (like assignment,  time registration, etc.) If you're
> > talking servicing hardware (machinery, computers, etc.) and/or software,
> > there is - as part of the asset management component - rudimentary
> > functionality for the Information Services domain, see [3].
> >
> >
> >
> > [1]
> >
> https://demo-trunk.ofbiz.apache.org/webtools/control/FindGeneric?entityName=WorkEffortType
> > [2] https://demo-trunk.ofbiz.apache.org/ordermgr/control/FindRequest
> > [3] https://demo-trunk.ofbiz.apache.org/ismgr/control/main
> >
> > Best regards,
> >
> > Pierre Smits
> >
> > *Apache Trafodion <https://trafodion.apache.org>, Vice President*
> > *Apache Directory <https://directory.apache.org>, PMC Member*
> > *Apache OFBiz <https://ofbiz.apache.org>, contributor (without
> privileges)
> > since 2008*
> >
> >
> > On Mon, Aug 12, 2019 at 2:49 PM Madhi Krishnan <
> > [hidden email]> wrote:
> >
> >> Hello,
> >> Does Ofbiz provide "Service Request" or "Service Ticket" or "Incident"
> or
> >> "Case" object for call center and back-office business process?
> >>
> >> Thanks
> >> Madhi krishnan
> >>
> >
>