Edit Order
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Dear friends,
I wish to know if Ofbiz eCommerce shop offers the order edit and order cancel functionality after the order is successfully paid and submitted by the customer. Example: customer successfully places the order and subsequently wishes to edit the ordered items / cancel the order. Regards, Shrilesh K. |
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Hi Sameer,
Yes, OFBiz provides Order Edit : - Add or Remove the items from the order. Also, update adjustments. Cancel Order : Is already there. With regards, S K Pradeep Kumar, 9035009495 On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < [hidden email]> wrote: > Dear friends, > > I wish to know if Ofbiz eCommerce shop offers the order edit and order > cancel functionality after the order is successfully paid and submitted by > the customer. > > Example: customer successfully places the order and subsequently wishes to > edit the ordered items / cancel the order. > > Regards, > Shrilesh K. > |
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Hi Shrilesh,
As said Pradeep, as long as you have not shipped, all that is available. You can also make a refund, etc. Jacques Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > Hi Sameer, > > Yes, OFBiz provides > Order Edit : - Add or Remove the items from the order. Also, update > adjustments. > Cancel Order : Is already there. > > With regards, > S K Pradeep Kumar, > 9035009495 > > > On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > [hidden email]> wrote: > >> Dear friends, >> >> I wish to know if Ofbiz eCommerce shop offers the order edit and order >> cancel functionality after the order is successfully paid and submitted by >> the customer. >> >> Example: customer successfully places the order and subsequently wishes to >> edit the ordered items / cancel the order. >> >> Regards, >> Shrilesh K. >> |
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Hi Guys,
I'm not talking about OFBIZ as a whole framework or Order Plugin providing edit order but only eCommerce plugin E.G.-- if a user creates an order using this eCommerce - ShoppingCart process submit -> select address -> select shipment method -> select payment method -> final review page -> gateway with total value and after a few hours, he wants to edit order using same shoppingCart process edit items AND / OR new items submit to order -> edit address -> edit shipment method -> select payment method -> final review page -> gateway with edited total value Regards, Shrilesh K. On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < [hidden email]> wrote: > Hi Shrilesh, > > As said Pradeep, as long as you have not shipped, all that is available. > You can also make a refund, etc. > > Jacques > > Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > > Hi Sameer, > > > > Yes, OFBiz provides > > Order Edit : - Add or Remove the items from the order. Also, update > > adjustments. > > Cancel Order : Is already there. > > > > With regards, > > S K Pradeep Kumar, > > 9035009495 > > > > > > On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > > [hidden email]> wrote: > > > >> Dear friends, > >> > >> I wish to know if Ofbiz eCommerce shop offers the order edit and order > >> cancel functionality after the order is successfully paid and submitted > by > >> the customer. > >> > >> Example: customer successfully places the order and subsequently wishes > to > >> edit the ordered items / cancel the order. > >> > >> Regards, > >> Shrilesh K. > >> > |
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Administrator
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The idea is you can take the hand as an order manager in backend.
If you need your user to be able to do the same that's another story, and is not implemented by default in ecommerce. This said it should be possible to impldment that, just a tricky process... Jacques Le 19/08/2020 à 15:24, Shrilesh Korgaonkar a écrit : > Hi Guys, > > I'm not talking about OFBIZ as a whole framework or Order Plugin providing > edit order but only eCommerce plugin > E.G.-- > if a user creates an order using this eCommerce - ShoppingCart process > > submit -> select address -> select shipment method -> select payment method > -> final review page -> gateway with total value > > and after a few hours, he wants to edit order using same shoppingCart > process > > edit items AND / OR new items submit to order -> edit address -> edit > shipment method -> select payment method -> final review page -> > gateway with edited total value > > > > Regards, > Shrilesh K. > > On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < > [hidden email]> wrote: > >> Hi Shrilesh, >> >> As said Pradeep, as long as you have not shipped, all that is available. >> You can also make a refund, etc. >> >> Jacques >> >> Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : >>> Hi Sameer, >>> >>> Yes, OFBiz provides >>> Order Edit : - Add or Remove the items from the order. Also, update >>> adjustments. >>> Cancel Order : Is already there. >>> >>> With regards, >>> S K Pradeep Kumar, >>> 9035009495 >>> >>> >>> On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < >>> [hidden email]> wrote: >>> >>>> Dear friends, >>>> >>>> I wish to know if Ofbiz eCommerce shop offers the order edit and order >>>> cancel functionality after the order is successfully paid and submitted >> by >>>> the customer. >>>> >>>> Example: customer successfully places the order and subsequently wishes >> to >>>> edit the ordered items / cancel the order. >>>> >>>> Regards, >>>> Shrilesh K. >>>> |
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Hello Shrilesh,
Under Ofbiz ecommerce plugin, you can cancel an item and order itself by cancelling all items from the order but by default it's not allowing the user to edit existing items, address and other things. But Yes it allows the user to copy all items in the new shopping cart and continue with fresh order. Kind Regards, Ankush Upadhyay Senior Technical Consultant *HotWax Systems* *Enterprise open source experts* cell: +91-8109201285 office: 0731-409-3684 http://www.hotwaxsystems.com On Wed, Aug 19, 2020 at 7:05 PM Jacques Le Roux < [hidden email]> wrote: > The idea is you can take the hand as an order manager in backend. > If you need your user to be able to do the same that's another story, and > is not implemented by default in ecommerce. > > This said it should be possible to impldment that, just a tricky process... > > Jacques > > Le 19/08/2020 à 15:24, Shrilesh Korgaonkar a écrit : > > Hi Guys, > > > > I'm not talking about OFBIZ as a whole framework or Order Plugin > providing > > edit order but only eCommerce plugin > > E.G.-- > > if a user creates an order using this eCommerce - ShoppingCart process > > > > submit -> select address -> select shipment method -> select payment > method > > -> final review page -> gateway with total value > > > > and after a few hours, he wants to edit order using same shoppingCart > > process > > > > edit items AND / OR new items submit to order -> edit address -> edit > > shipment method -> select payment method -> final review page -> > > gateway with edited total value > > > > > > > > Regards, > > Shrilesh K. > > > > On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < > > [hidden email]> wrote: > > > >> Hi Shrilesh, > >> > >> As said Pradeep, as long as you have not shipped, all that is available. > >> You can also make a refund, etc. > >> > >> Jacques > >> > >> Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > >>> Hi Sameer, > >>> > >>> Yes, OFBiz provides > >>> Order Edit : - Add or Remove the items from the order. Also, update > >>> adjustments. > >>> Cancel Order : Is already there. > >>> > >>> With regards, > >>> S K Pradeep Kumar, > >>> 9035009495 > >>> > >>> > >>> On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > >>> [hidden email]> wrote: > >>> > >>>> Dear friends, > >>>> > >>>> I wish to know if Ofbiz eCommerce shop offers the order edit and order > >>>> cancel functionality after the order is successfully paid and > submitted > >> by > >>>> the customer. > >>>> > >>>> Example: customer successfully places the order and subsequently > wishes > >> to > >>>> edit the ordered items / cancel the order. > >>>> > >>>> Regards, > >>>> Shrilesh K. > >>>> > |
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In reply to this post by Shrilesh Korgaonkar
Hi Shrilesh,
Adding to all provided infos, there are some services available OOTB, which might be useful to your needs: loadCartFromOrder, loadCartForUpdateWithReqInvRes, loadCartForUpdate etc. HTH. -- Best Regards, Suraj Khurana Senior Technical Consultant On Wed, Aug 19, 2020 at 6:55 PM Shrilesh Korgaonkar < [hidden email]> wrote: > Hi Guys, > > I'm not talking about OFBIZ as a whole framework or Order Plugin providing > edit order but only eCommerce plugin > E.G.-- > if a user creates an order using this eCommerce - ShoppingCart process > > submit -> select address -> select shipment method -> select payment method > -> final review page -> gateway with total value > > and after a few hours, he wants to edit order using same shoppingCart > process > > edit items AND / OR new items submit to order -> edit address -> edit > shipment method -> select payment method -> final review page -> > gateway with edited total value > > > > Regards, > Shrilesh K. > > On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < > [hidden email]> wrote: > > > Hi Shrilesh, > > > > As said Pradeep, as long as you have not shipped, all that is available. > > You can also make a refund, etc. > > > > Jacques > > > > Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > > > Hi Sameer, > > > > > > Yes, OFBiz provides > > > Order Edit : - Add or Remove the items from the order. Also, update > > > adjustments. > > > Cancel Order : Is already there. > > > > > > With regards, > > > S K Pradeep Kumar, > > > 9035009495 > > > > > > > > > On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > > > [hidden email]> wrote: > > > > > >> Dear friends, > > >> > > >> I wish to know if Ofbiz eCommerce shop offers the order edit and order > > >> cancel functionality after the order is successfully paid and > submitted > > by > > >> the customer. > > >> > > >> Example: customer successfully places the order and subsequently > wishes > > to > > >> edit the ordered items / cancel the order. > > >> > > >> Regards, > > >> Shrilesh K. > > >> > > > |
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Hi Guys,
Thanks for getting back to me. I looked into it in more details and struggling to understand what does back-office application does around payment adjustments on back of order edit. E.g. if a back-office user is reducing the quantity of some order line or increasing the order line then does ofbiz trigger payment refund or parent request automatically? If it does please give me some pointers around services involved with this workflow around triggering payment adjustment Regards, Shrilesh K. On Wed, Aug 19, 2020 at 7:16 PM Suraj Khurana <[hidden email]> wrote: > Hi Shrilesh, > > Adding to all provided infos, there are some services available OOTB, which > might be useful to your needs: > loadCartFromOrder, loadCartForUpdateWithReqInvRes, loadCartForUpdate etc. > > HTH. > -- > Best Regards, > Suraj Khurana > Senior Technical Consultant > > > On Wed, Aug 19, 2020 at 6:55 PM Shrilesh Korgaonkar < > [hidden email]> wrote: > > > Hi Guys, > > > > I'm not talking about OFBIZ as a whole framework or Order Plugin > providing > > edit order but only eCommerce plugin > > E.G.-- > > if a user creates an order using this eCommerce - ShoppingCart process > > > > submit -> select address -> select shipment method -> select payment > method > > -> final review page -> gateway with total value > > > > and after a few hours, he wants to edit order using same shoppingCart > > process > > > > edit items AND / OR new items submit to order -> edit address -> edit > > shipment method -> select payment method -> final review page -> > > gateway with edited total value > > > > > > > > Regards, > > Shrilesh K. > > > > On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < > > [hidden email]> wrote: > > > > > Hi Shrilesh, > > > > > > As said Pradeep, as long as you have not shipped, all that is > available. > > > You can also make a refund, etc. > > > > > > Jacques > > > > > > Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > > > > Hi Sameer, > > > > > > > > Yes, OFBiz provides > > > > Order Edit : - Add or Remove the items from the order. Also, update > > > > adjustments. > > > > Cancel Order : Is already there. > > > > > > > > With regards, > > > > S K Pradeep Kumar, > > > > 9035009495 > > > > > > > > > > > > On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > > > > [hidden email]> wrote: > > > > > > > >> Dear friends, > > > >> > > > >> I wish to know if Ofbiz eCommerce shop offers the order edit and > order > > > >> cancel functionality after the order is successfully paid and > > submitted > > > by > > > >> the customer. > > > >> > > > >> Example: customer successfully places the order and subsequently > > wishes > > > to > > > >> edit the ordered items / cancel the order. > > > >> > > > >> Regards, > > > >> Shrilesh K. > > > >> > > > > > > |
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Hello Shrilesh,
When I had last checked this workflow, it cancels the current OrderPaymentPreference and then creates new with updated order total. Also, it invokes the payment service to recapture the payment. The service which gets invoked to process payments is OrderServices.processOrderPayments. You can refer to this service to get more understanding of the overall payment workflow. Mostly the services which run in edit order workflow are updateOrderItems or appendOrderItem. You can refer to those services too. This workflow works well with the default payment processors in OFBiz. One question really bothers me when I see this workflow is how we can reAuth the payment on customer's cards without CVV or customer's consent? I had faced the same problem in the reAuth process when I was working on integration with the First Data payment gateway. They are now allowing users to reAuth payment until and unless the user has CVV. Storing the cards sensitive information like CVV is against the PCI DSS compliance. So I would also be interested in more thoughts on this from the community about how they handle the payment related situations in order edit functionality. Kind Regards, -- Pritam Kute On Thu, Aug 27, 2020 at 4:57 PM Shrilesh Korgaonkar < [hidden email]> wrote: > Hi Guys, > Thanks for getting back to me. I looked into it in more details and > struggling to understand what does back-office application does around > payment adjustments on back of order edit. E.g. if a back-office user is > reducing the quantity of some order line or increasing the order line then > does ofbiz trigger payment refund or parent request automatically? > If it does please give me some pointers around services involved with this > workflow around triggering payment adjustment > > > Regards, > Shrilesh K. > > > On Wed, Aug 19, 2020 at 7:16 PM Suraj Khurana <[hidden email]> > wrote: > > > Hi Shrilesh, > > > > Adding to all provided infos, there are some services available OOTB, > which > > might be useful to your needs: > > loadCartFromOrder, loadCartForUpdateWithReqInvRes, loadCartForUpdate etc. > > > > HTH. > > -- > > Best Regards, > > Suraj Khurana > > Senior Technical Consultant > > > > > > On Wed, Aug 19, 2020 at 6:55 PM Shrilesh Korgaonkar < > > [hidden email]> wrote: > > > > > Hi Guys, > > > > > > I'm not talking about OFBIZ as a whole framework or Order Plugin > > providing > > > edit order but only eCommerce plugin > > > E.G.-- > > > if a user creates an order using this eCommerce - ShoppingCart process > > > > > > submit -> select address -> select shipment method -> select payment > > method > > > -> final review page -> gateway with total value > > > > > > and after a few hours, he wants to edit order using same shoppingCart > > > process > > > > > > edit items AND / OR new items submit to order -> edit address -> edit > > > shipment method -> select payment method -> final review page -> > > > gateway with edited total value > > > > > > > > > > > > Regards, > > > Shrilesh K. > > > > > > On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < > > > [hidden email]> wrote: > > > > > > > Hi Shrilesh, > > > > > > > > As said Pradeep, as long as you have not shipped, all that is > > available. > > > > You can also make a refund, etc. > > > > > > > > Jacques > > > > > > > > Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > > > > > Hi Sameer, > > > > > > > > > > Yes, OFBiz provides > > > > > Order Edit : - Add or Remove the items from the order. Also, > update > > > > > adjustments. > > > > > Cancel Order : Is already there. > > > > > > > > > > With regards, > > > > > S K Pradeep Kumar, > > > > > 9035009495 > > > > > > > > > > > > > > > On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > > > > > [hidden email]> wrote: > > > > > > > > > >> Dear friends, > > > > >> > > > > >> I wish to know if Ofbiz eCommerce shop offers the order edit and > > order > > > > >> cancel functionality after the order is successfully paid and > > > submitted > > > > by > > > > >> the customer. > > > > >> > > > > >> Example: customer successfully places the order and subsequently > > > wishes > > > > to > > > > >> edit the ordered items / cancel the order. > > > > >> > > > > >> Regards, > > > > >> Shrilesh K. > > > > >> > > > > > > > > > > |
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Hi Guys,
I tried an example if a customer order's an item's of price total of 226.56 and payment is Received with ext_gateway. After the order is placed successfully by the user, he/she needs to edit the same order by adding few more items and the new total will be 488.52 now I want the user to pay the remaining amount with his choice of payment option. 2nd example if a customer order's an item's of price total of 488.52 and payment is Received with ext_gateway. After the order is placed successfully by the user, he/she needs to edit the same order by removing a few items and the new total will be 226.56 now I want I to refund the remaining amount to the user with his choice of payment option. Is both example is possible with default ofBiz services if an OrderPaymentPreference status record of that order is not Received than after editing the order it changes the grand total in OrderPaymentPreference and if OrderPaymentPreference status record of that order is Received than after editing the order it does not affect the last total in OrderPaymentPreference because of that I want to create a new status record of that order is not Received with the remaining amount OrderServices.processOrderPayments this service will only use grand total of an order, not the remaining amount updateOrderItems or appendOrderItem this service are helpful to thanks Regards, Shrilesh K. On Thu, Aug 27, 2020 at 6:37 PM Pritam Kute <[hidden email]> wrote: > Hello Shrilesh, > > When I had last checked this workflow, it cancels the current > OrderPaymentPreference and then creates new with updated order total. Also, > it invokes the payment service to recapture the payment. The service which > gets invoked to process payments is OrderServices.processOrderPayments. You > can refer to this service to get more understanding of the overall payment > workflow. Mostly the services which run in edit order workflow are > updateOrderItems or appendOrderItem. You can refer to those services too. > This workflow works well with the default payment processors in OFBiz. > > One question really bothers me when I see this workflow is how we can > reAuth the payment on customer's cards without CVV or customer's consent? I > had faced the same problem in the reAuth process when I was working on > integration with the First Data payment gateway. They are now allowing > users to reAuth payment until and unless the user has CVV. Storing the > cards sensitive information like CVV is against the PCI DSS compliance. So > I would also be interested in more thoughts on this from the community > about how they handle the payment related situations in order edit > functionality. > > Kind Regards, > -- > Pritam Kute > > > On Thu, Aug 27, 2020 at 4:57 PM Shrilesh Korgaonkar < > [hidden email]> wrote: > > > Hi Guys, > > Thanks for getting back to me. I looked into it in more details and > > struggling to understand what does back-office application does around > > payment adjustments on back of order edit. E.g. if a back-office user is > > reducing the quantity of some order line or increasing the order line > then > > does ofbiz trigger payment refund or parent request automatically? > > If it does please give me some pointers around services involved with > this > > workflow around triggering payment adjustment > > > > > > Regards, > > Shrilesh K. > > > > > > On Wed, Aug 19, 2020 at 7:16 PM Suraj Khurana <[hidden email]> > > wrote: > > > > > Hi Shrilesh, > > > > > > Adding to all provided infos, there are some services available OOTB, > > which > > > might be useful to your needs: > > > loadCartFromOrder, loadCartForUpdateWithReqInvRes, loadCartForUpdate > etc. > > > > > > HTH. > > > -- > > > Best Regards, > > > Suraj Khurana > > > Senior Technical Consultant > > > > > > > > > On Wed, Aug 19, 2020 at 6:55 PM Shrilesh Korgaonkar < > > > [hidden email]> wrote: > > > > > > > Hi Guys, > > > > > > > > I'm not talking about OFBIZ as a whole framework or Order Plugin > > > providing > > > > edit order but only eCommerce plugin > > > > E.G.-- > > > > if a user creates an order using this eCommerce - ShoppingCart > process > > > > > > > > submit -> select address -> select shipment method -> select payment > > > method > > > > -> final review page -> gateway with total value > > > > > > > > and after a few hours, he wants to edit order using same shoppingCart > > > > process > > > > > > > > edit items AND / OR new items submit to order -> edit address -> edit > > > > shipment method -> select payment method -> final review page -> > > > > gateway with edited total value > > > > > > > > > > > > > > > > Regards, > > > > Shrilesh K. > > > > > > > > On Wed, Aug 19, 2020 at 1:40 PM Jacques Le Roux < > > > > [hidden email]> wrote: > > > > > > > > > Hi Shrilesh, > > > > > > > > > > As said Pradeep, as long as you have not shipped, all that is > > > available. > > > > > You can also make a refund, etc. > > > > > > > > > > Jacques > > > > > > > > > > Le 19/08/2020 à 07:22, S K Pradeep Kumar a écrit : > > > > > > Hi Sameer, > > > > > > > > > > > > Yes, OFBiz provides > > > > > > Order Edit : - Add or Remove the items from the order. Also, > > update > > > > > > adjustments. > > > > > > Cancel Order : Is already there. > > > > > > > > > > > > With regards, > > > > > > S K Pradeep Kumar, > > > > > > 9035009495 > > > > > > > > > > > > > > > > > > On Tue, Aug 18, 2020 at 3:54 PM Shrilesh Korgaonkar < > > > > > > [hidden email]> wrote: > > > > > > > > > > > >> Dear friends, > > > > > >> > > > > > >> I wish to know if Ofbiz eCommerce shop offers the order edit and > > > order > > > > > >> cancel functionality after the order is successfully paid and > > > > submitted > > > > > by > > > > > >> the customer. > > > > > >> > > > > > >> Example: customer successfully places the order and subsequently > > > > wishes > > > > > to > > > > > >> edit the ordered items / cancel the order. > > > > > >> > > > > > >> Regards, > > > > > >> Shrilesh K. > > > > > >> > > > > > > > > > > > > > > > |
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