Error when adding items to customer return invoice

[Adrian Stern]

Hi

So far thanks for all your help. My accounting setup came a long way thanks
to you. Not yet completely verified but in good shape.

Since both sales and purchase invoices and payments seem to work now, i
want to make my first trials with selling actual products from Catalog.

Setup:
1. create a Product, set return flag.
2. create sales invoice and payment to a customer; pay it.
3. create customer return invoice
4. select the items tab

Selecting the items tab will show me the following error message:
http://pastebin.com/VziReNa0

I would expect to be able to select from a list of items the customer can
return. So a list of items the customer bought in the past which have the
return flag set.

The function is named getRelated which could be related items in terms of
the above statement.

Any help would be fine. I will try looking into the code.

Regards,
Adrian

[Adrian Stern]

Same with demo-data and demo products.

A pointer is very much appreciated.


On 13 May 2014 12:02, Adrian Stern <[hidden email]> wrote:

> Hi
>
> So far thanks for all your help. My accounting setup came a long way
> thanks to you. Not yet completely verified but in good shape.
>
> Since both sales and purchase invoices and payments seem to work now, i
> want to make my first trials with selling actual products from Catalog.
>
> Setup:
> 1. create a Product, set return flag.
> 2. create sales invoice and payment to a customer; pay it.
> 3. create customer return invoice
> 4. select the items tab
>
> Selecting the items tab will show me the following error message:
> http://pastebin.com/VziReNa0
>
> I would expect to be able to select from a list of items the customer can
> return. So a list of items the customer bought in the past which have the
> return flag set.
>
> The function is named getRelated which could be related items in terms of
> the above statement.
>
> Any help would be fine. I will try looking into the code.
>
> Regards,
> Adrian
>

[Adrian Stern]

So...

In order to return an order one has to create an order, ship that order and
file a return for bespoke order.


On 13 May 2014 14:06, Adrian Stern <[hidden email]> wrote:

> Same with demo-data and demo products.
>
> A pointer is very much appreciated.
>
>
> On 13 May 2014 12:02, Adrian Stern <[hidden email]> wrote:
>
>> Hi
>>
>> So far thanks for all your help. My accounting setup came a long way
>> thanks to you. Not yet completely verified but in good shape.
>>
>> Since both sales and purchase invoices and payments seem to work now, i
>> want to make my first trials with selling actual products from Catalog.
>>
>> Setup:
>> 1. create a Product, set return flag.
>> 2. create sales invoice and payment to a customer; pay it.
>> 3. create customer return invoice
>> 4. select the items tab
>>
>> Selecting the items tab will show me the following error message:
>> http://pastebin.com/VziReNa0
>>
>> I would expect to be able to select from a list of items the customer can
>> return. So a list of items the customer bought in the past which have the
>> return flag set.
>>
>> The function is named getRelated which could be related items in terms of
>> the above statement.
>>
>> Any help would be fine. I will try looking into the code.
>>
>> Regards,
>> Adrian
>>
>
>

[Pierre Smits]

Adrian,

It is common practice that customers can only return goods that have been:

   - a) ordered, and/or
   - b) have been accepted through an RMA

The return registration (as defined in the OFBiz feature set) is in fact
part of the RMA process, but it also requires that the customer has ordered
it first through OFBiz.

Regards,


Pierre Smits

*ORRTIZ.COM <http://www.orrtiz.com>*
Services & Solutions for Cloud-
Based Manufacturing, Professional
Services and Retail & Trade
http://www.orrtiz.com


On Tue, May 13, 2014 at 2:06 PM, Adrian Stern <[hidden email]> wrote:

> Same with demo-data and demo products.
>
> A pointer is very much appreciated.
>
>
> On 13 May 2014 12:02, Adrian Stern <[hidden email]> wrote:
>
> > Hi
> >
> > So far thanks for all your help. My accounting setup came a long way
> > thanks to you. Not yet completely verified but in good shape.
> >
> > Since both sales and purchase invoices and payments seem to work now, i
> > want to make my first trials with selling actual products from Catalog.
> >
> > Setup:
> > 1. create a Product, set return flag.
> > 2. create sales invoice and payment to a customer; pay it.
> > 3. create customer return invoice
> > 4. select the items tab
> >
> > Selecting the items tab will show me the following error message:
> > http://pastebin.com/VziReNa0
> >
> > I would expect to be able to select from a list of items the customer can
> > return. So a list of items the customer bought in the past which have the
> > return flag set.
> >
> > The function is named getRelated which could be related items in terms of
> > the above statement.
> >
> > Any help would be fine. I will try looking into the code.
> >
> > Regards,
> > Adrian
> >
>