Step 1: In the URL tab of your search engine, type in the web address,
https://pt.rr.com/ and press enter.
Step 2: In the window that opens, you will be asked to select one of the two options displayed. Select the ‘I do not know my email password’ option. Now a text box will appear asking to enter your email address. Enter the address and press the ‘Submit’ button below. This process will help the platform verify your account information. (Sometimes you will also be asked to enter some captcha text to prove that you are not a robot)
Step 3: Now you will be asked to enter your cable modem ID (MAC address). MAC address is an alphanumeric address usually made up of 12 characters. It gives a unique identity to your modem on the network. If you have no idea how to identify this address, then just search online for the steps or go through the modem’s instruction manual. You are bound to get a satisfactory explanation.
Note: While entering the MAC address, skip the intermediate dashes and enter only the alphanumeric characters.
Step 4: After entering, click the ‘Submit’ button. Now you will be asked to select a verification question. Choose an appropriate one from the list and enter the answer. Note that the answer given is case sensitive like your password. The next time you forget your password, you will be asked this security question again. So make sure that you remember the answer.
Step 5: After submitting the answer to the security question, click on the ’Reset password’ option. Now a new password will be randomly generated (usually of 8 digits). Record and save this.
Step 6: Login to your account using this new password. After successful login, you can change the random password and give a new one.
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