[ISSUED + RESERVED=TOTAL]=ORDERED

[Robert Lasater-2]

After setting up a new product, receiving inventory, doing stock move, we
cannot see the product as available to ship. ATP is good, QOH is good. We
have literally examined all the setting in the products, inventory and
facility. Has anyone else come across this issue?
[ISSUED + RESERVED=TOTAL]=ORDERED
[0 + 0 = 0] < 1

Thanks
Robert

[Jacopo Cappellato-4]

It looks like your order didn't perform the reservations.
You may have some wrong settings in your product store (please check the facility and related settings); did you create the sales order after you received your product in the facility or before?

Jacopo

On Feb 18, 2015, at 11:15 PM, Robert Lasater <[hidden email]> wrote:

> After setting up a new product, receiving inventory, doing stock move, we
> cannot see the product as available to ship. ATP is good, QOH is good. We
> have literally examined all the setting in the products, inventory and
> facility. Has anyone else come across this issue?
> [ISSUED + RESERVED=TOTAL]=ORDERED
> [0 + 0 = 0] < 1
>
> Thanks
> Robert

[Jacopo Cappellato-5]

Hi Robert,

have you been able to fix the issue you were facing? If you are still struggling with it please share some more details (e.g. is this issue happening only when you place orders for the new product or also for other products in the same store?) and we may be able to provide a solution.

Jacopo

On Feb 19, 2015, at 9:25 AM, Jacopo Cappellato <[hidden email]> wrote:

> It looks like your order didn't perform the reservations.
> You may have some wrong settings in your product store (please check the facility and related settings); did you create the sales order after you received your product in the facility or before?
>
> Jacopo
>
> On Feb 18, 2015, at 11:15 PM, Robert Lasater <[hidden email]> wrote:
>
>> After setting up a new product, receiving inventory, doing stock move, we
>> cannot see the product as available to ship. ATP is good, QOH is good. We
>> have literally examined all the setting in the products, inventory and
>> facility. Has anyone else come across this issue?
>> [ISSUED + RESERVED=TOTAL]=ORDERED
>> [0 + 0 = 0] < 1
>>
>> Thanks
>> Robert
>

[Robert Lasater-2]

Hi Jacopo,

This happens when using a new Product Store. We have gone through all the
settings and compared the configuration to the demo product store and they
look Identical. Yet,  when placing a sales order with the new product
store, it will not issue the inventory, even though there is already plenty
of ATP/QOH. It a bit strange. We don't see any reason it would work with
one store and not another.

Thanks for your response!

Robert




On Wed, Feb 25, 2015 at 2:11 AM, Jacopo Cappellato <
[hidden email]> wrote:

> Hi Robert,
>
> have you been able to fix the issue you were facing? If you are still
> struggling with it please share some more details (e.g. is this issue
> happening only when you place orders for the new product or also for other
> products in the same store?) and we may be able to provide a solution.
>
> Jacopo
>
> On Feb 19, 2015, at 9:25 AM, Jacopo Cappellato <
> [hidden email]> wrote:
>
> > It looks like your order didn't perform the reservations.
> > You may have some wrong settings in your product store (please check the
> facility and related settings); did you create the sales order after you
> received your product in the facility or before?
> >
> > Jacopo
> >
> > On Feb 18, 2015, at 11:15 PM, Robert Lasater <[hidden email]> wrote:
> >
> >> After setting up a new product, receiving inventory, doing stock move,
> we
> >> cannot see the product as available to ship. ATP is good, QOH is good.
> We
> >> have literally examined all the setting in the products, inventory and
> >> facility. Has anyone else come across this issue?
> >> [ISSUED + RESERVED=TOTAL]=ORDERED
> >> [0 + 0 = 0] < 1
> >>
> >> Thanks
> >> Robert
> >
>
>

[Jacopo Cappellato-5]

Hi Robert,

please check that the following fields in the new product store are properly set:

* isImmediatelyFulfilled is set to N
* inventoryFacilityId is set with the right facility
* reserveInventory is set to Y

If you have loaded the new store in the system using xml data, then I would recommend that you use the Webtools data maintenance screen to check the values of the fields in the ProductStore entity; I am saying this because the Catalog screen may be misleading showing you a field with a value of Y even if the field is null.

I hope it helps!

Jacopo


On Feb 25, 2015, at 3:42 PM, Robert Lasater <[hidden email]> wrote:

> Hi Jacopo,
>
> This happens when using a new Product Store. We have gone through all the
> settings and compared the configuration to the demo product store and they
> look Identical. Yet,  when placing a sales order with the new product
> store, it will not issue the inventory, even though there is already plenty
> of ATP/QOH. It a bit strange. We don't see any reason it would work with
> one store and not another.
>
> Thanks for your response!
>
> Robert
>
>
>
>
> On Wed, Feb 25, 2015 at 2:11 AM, Jacopo Cappellato <
> [hidden email]> wrote:
>
>> Hi Robert,
>>
>> have you been able to fix the issue you were facing? If you are still
>> struggling with it please share some more details (e.g. is this issue
>> happening only when you place orders for the new product or also for other
>> products in the same store?) and we may be able to provide a solution.
>>
>> Jacopo
>>
>> On Feb 19, 2015, at 9:25 AM, Jacopo Cappellato <
>> [hidden email]> wrote:
>>
>>> It looks like your order didn't perform the reservations.
>>> You may have some wrong settings in your product store (please check the
>> facility and related settings); did you create the sales order after you
>> received your product in the facility or before?
>>>
>>> Jacopo
>>>
>>> On Feb 18, 2015, at 11:15 PM, Robert Lasater <[hidden email]> wrote:
>>>
>>>> After setting up a new product, receiving inventory, doing stock move,
>> we
>>>> cannot see the product as available to ship. ATP is good, QOH is good.
>> We
>>>> have literally examined all the setting in the products, inventory and
>>>> facility. Has anyone else come across this issue?
>>>> [ISSUED + RESERVED=TOTAL]=ORDERED
>>>> [0 + 0 = 0] < 1
>>>>
>>>> Thanks
>>>> Robert
>>>
>>
>>