Missing:Refunds are possible without a return for prepaid orders

[Deepak Agarwal-2]

I checked the services and found that refund process is only applicable
with return/replacement but we also refund for the approved and not
completed prepaid orders.

--
Thanks,
Deepak Agarwal,

Mobile: [phone]

[Deepak Agarwal-2]

Can somebody help me here. How to refund the amount without a return. This
happens when an order is delayed and customer asks to cancel the order and
refund the amount. Order is in approved status at this moment.

On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <[hidden email]>wrote:

> I checked the services and found that refund process is only applicable
> with return/replacement but we also refund for the approved and not
> completed prepaid orders.
>
> --
> Thanks,
> Deepak Agarwal,
>
> Mobile: [phone]




--
Thanks,
Deepak Agarwal,

Mobile: [phone]

[Rajbir Saini]

Cancelling the order should trigger the refund process if you have
refund configured in the store payment settings.

Raj

On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:

> Can somebody help me here. How to refund the amount without a return. This
> happens when an order is delayed and customer asks to cancel the order and
> refund the amount. Order is in approved status at this moment.
>
> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <[hidden email]>wrote:
>
>> I checked the services and found that refund process is only applicable
>> with return/replacement but we also refund for the approved and not
>> completed prepaid orders.
>>
>> --
>> Thanks,
>> Deepak Agarwal,
>>
>> Mobile: [phone]
>
>
>

[Deepak Agarwal-2]

Thanks for the info Raj.

Could you please guide me in setting up a payment method type.

"It is for cc and netbanking with xyz bank. We simply redirects the users
to the bank page (we do not take any information at our side, no cc details
also). As of now we have configured that as External Payment(No service). "

Should we add the same method type with Refund service also and above is a
correct way of doing.


On Wed, Feb 13, 2013 at 11:29 AM, Rajbir Saini <[hidden email]> wrote:

> Cancelling the order should trigger the refund process if you have refund
> configured in the store payment settings.
>
> Raj
>
>
> On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:
>
>> Can somebody help me here. How to refund the amount without a return. This
>> happens when an order is delayed and customer asks to cancel the order and
>> refund the amount. Order is in approved status at this moment.
>>
>> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <[hidden email]
>> >wrote:
>>
>>  I checked the services and found that refund process is only applicable
>>> with return/replacement but we also refund for the approved and not
>>> completed prepaid orders.
>>>
>>> --
>>> Thanks,
>>> Deepak Agarwal,
>>>
>>> Mobile: [phone]
>>>
>>
>>
>>
>>
>

--
Thanks,
Deepak Agarwal,

Mobile: [phone]

[Rajbir Saini]

Hello Deepak,

I am not sure how it can be implemented for the External payment
methods. I think you can look into the Paypal Express which implements
the refund, void etc. You will also need to talk to your payment
processor to find if they have API for refund.

Thank,

Raj

On Wednesday 13 February 2013 01:58 PM, Deepak Agarwal wrote:

> Thanks for the info Raj.
>
> Could you please guide me in setting up a payment method type.
>
> "It is for cc and netbanking with xyz bank. We simply redirects the users
> to the bank page (we do not take any information at our side, no cc details
> also). As of now we have configured that as External Payment(No service). "
>
> Should we add the same method type with Refund service also and above is a
> correct way of doing.
>
>
> On Wed, Feb 13, 2013 at 11:29 AM, Rajbir Saini <[hidden email]> wrote:
>
>> Cancelling the order should trigger the refund process if you have refund
>> configured in the store payment settings.
>>
>> Raj
>>
>>
>> On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:
>>
>>> Can somebody help me here. How to refund the amount without a return. This
>>> happens when an order is delayed and customer asks to cancel the order and
>>> refund the amount. Order is in approved status at this moment.
>>>
>>> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <[hidden email]
>>>> wrote:
>>>   I checked the services and found that refund process is only applicable
>>>> with return/replacement but we also refund for the approved and not
>>>> completed prepaid orders.
>>>>
>>>> --
>>>> Thanks,
>>>> Deepak Agarwal,
>>>>
>>>> Mobile: [phone]
>>>>
>>>
>>>
>>>
>

[Deepak Agarwal-2]

Thanks Raj,

Payment processor doesn't have refund api. My requirement is a normal
refund where GL is modified and refund payment is created.

I will check the services you mentioned. Thanks a lot.

On Wed, Feb 13, 2013 at 2:18 PM, Rajbir Saini <[hidden email]> wrote:

> Hello Deepak,
>
> I am not sure how it can be implemented for the External payment methods.
> I think you can look into the Paypal Express which implements the refund,
> void etc. You will also need to talk to your payment processor to find if
> they have API for refund.
>
> Thank,
>
> Raj
>
>
> On Wednesday 13 February 2013 01:58 PM, Deepak Agarwal wrote:
>
>> Thanks for the info Raj.
>>
>> Could you please guide me in setting up a payment method type.
>>
>> "It is for cc and netbanking with xyz bank. We simply redirects the users
>> to the bank page (we do not take any information at our side, no cc
>> details
>> also). As of now we have configured that as External Payment(No service).
>> "
>>
>> Should we add the same method type with Refund service also and above is a
>> correct way of doing.
>>
>>
>> On Wed, Feb 13, 2013 at 11:29 AM, Rajbir Saini <[hidden email]>
>> wrote:
>>
>>  Cancelling the order should trigger the refund process if you have refund
>>> configured in the store payment settings.
>>>
>>> Raj
>>>
>>>
>>> On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:
>>>
>>>  Can somebody help me here. How to refund the amount without a return.
>>>> This
>>>> happens when an order is delayed and customer asks to cancel the order
>>>> and
>>>> refund the amount. Order is in approved status at this moment.
>>>>
>>>> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <[hidden email]
>>>>
>>>>> wrote:
>>>>>
>>>>   I checked the services and found that refund process is only
>>>> applicable
>>>>
>>>>> with return/replacement but we also refund for the approved and not
>>>>> completed prepaid orders.
>>>>>
>>>>> --
>>>>> Thanks,
>>>>> Deepak Agarwal,
>>>>>
>>>>> Mobile: [phone]
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>
>

--
Thanks,
Deepak Agarwal,

Mobile: [phone]

[Vikas Mayur-2]

Not sure if this may help but I guess you can manually refund through online portal offered by your payment gateway and implement something in OFBiz such that when you create refund payment in OFBiz it also modify GL entries.

Regards
Vikas

On Feb 13, 2013, at 2:27 PM, Deepak Agarwal wrote:

> Thanks Raj,
>
> Payment processor doesn't have refund api. My requirement is a normal
> refund where GL is modified and refund payment is created.
>
> I will check the services you mentioned. Thanks a lot.
>
> On Wed, Feb 13, 2013 at 2:18 PM, Rajbir Saini <[hidden email]> wrote:
>
>> Hello Deepak,
>>
>> I am not sure how it can be implemented for the External payment methods.
>> I think you can look into the Paypal Express which implements the refund,
>> void etc. You will also need to talk to your payment processor to find if
>> they have API for refund.
>>
>> Thank,
>>
>> Raj
>>
>>
>> On Wednesday 13 February 2013 01:58 PM, Deepak Agarwal wrote:
>>
>>> Thanks for the info Raj.
>>>
>>> Could you please guide me in setting up a payment method type.
>>>
>>> "It is for cc and netbanking with xyz bank. We simply redirects the users
>>> to the bank page (we do not take any information at our side, no cc
>>> details
>>> also). As of now we have configured that as External Payment(No service).
>>> "
>>>
>>> Should we add the same method type with Refund service also and above is a
>>> correct way of doing.
>>>
>>>
>>> On Wed, Feb 13, 2013 at 11:29 AM, Rajbir Saini <[hidden email]>
>>> wrote:
>>>
>>> Cancelling the order should trigger the refund process if you have refund
>>>> configured in the store payment settings.
>>>>
>>>> Raj
>>>>
>>>>
>>>> On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:
>>>>
>>>> Can somebody help me here. How to refund the amount without a return.
>>>>> This
>>>>> happens when an order is delayed and customer asks to cancel the order
>>>>> and
>>>>> refund the amount. Order is in approved status at this moment.
>>>>>
>>>>> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <[hidden email]
>>>>>
>>>>>> wrote:
>>>>>>
>>>>>  I checked the services and found that refund process is only
>>>>> applicable
>>>>>
>>>>>> with return/replacement but we also refund for the approved and not
>>>>>> completed prepaid orders.
>>>>>>
>>>>>> --
>>>>>> Thanks,
>>>>>> Deepak Agarwal,
>>>>>>
>>>>>> Mobile: [phone]
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>>
>>>
>>
>
>
> --
> Thanks,
> Deepak Agarwal,
>
> Mobile: [phone]

[Deepak Agarwal-2]

You are right. I think what I should do, is to create a billing account for
every customer and record all the payments there and a refund should create
a credit note there. Now, I have to check if while registering a customer
or creating a order customer is assigned a billing account (Not sure if
this is a check somewhere to enable it like 'Create billing account after
registration').

On Wed, Feb 13, 2013 at 4:06 PM, Vikas Mayur <[hidden email]> wrote:

> Not sure if this may help but I guess you can manually refund through
> online portal offered by your payment gateway and implement something in
> OFBiz such that when you create refund payment in OFBiz it also modify GL
> entries.
>
> Regards
> Vikas
>
> On Feb 13, 2013, at 2:27 PM, Deepak Agarwal wrote:
>
> > Thanks Raj,
> >
> > Payment processor doesn't have refund api. My requirement is a normal
> > refund where GL is modified and refund payment is created.
> >
> > I will check the services you mentioned. Thanks a lot.
> >
> > On Wed, Feb 13, 2013 at 2:18 PM, Rajbir Saini <[hidden email]>
> wrote:
> >
> >> Hello Deepak,
> >>
> >> I am not sure how it can be implemented for the External payment
> methods.
> >> I think you can look into the Paypal Express which implements the
> refund,
> >> void etc. You will also need to talk to your payment processor to find
> if
> >> they have API for refund.
> >>
> >> Thank,
> >>
> >> Raj
> >>
> >>
> >> On Wednesday 13 February 2013 01:58 PM, Deepak Agarwal wrote:
> >>
> >>> Thanks for the info Raj.
> >>>
> >>> Could you please guide me in setting up a payment method type.
> >>>
> >>> "It is for cc and netbanking with xyz bank. We simply redirects the
> users
> >>> to the bank page (we do not take any information at our side, no cc
> >>> details
> >>> also). As of now we have configured that as External Payment(No
> service).
> >>> "
> >>>
> >>> Should we add the same method type with Refund service also and above
> is a
> >>> correct way of doing.
> >>>
> >>>
> >>> On Wed, Feb 13, 2013 at 11:29 AM, Rajbir Saini <[hidden email]>
> >>> wrote:
> >>>
> >>> Cancelling the order should trigger the refund process if you have
> refund
> >>>> configured in the store payment settings.
> >>>>
> >>>> Raj
> >>>>
> >>>>
> >>>> On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:
> >>>>
> >>>> Can somebody help me here. How to refund the amount without a return.
> >>>>> This
> >>>>> happens when an order is delayed and customer asks to cancel the
> order
> >>>>> and
> >>>>> refund the amount. Order is in approved status at this moment.
> >>>>>
> >>>>> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <
> [hidden email]
> >>>>>
> >>>>>> wrote:
> >>>>>>
> >>>>>  I checked the services and found that refund process is only
> >>>>> applicable
> >>>>>
> >>>>>> with return/replacement but we also refund for the approved and not
> >>>>>> completed prepaid orders.
> >>>>>>
> >>>>>> --
> >>>>>> Thanks,
> >>>>>> Deepak Agarwal,
> >>>>>>
> >>>>>> Mobile: [phone]
> >>>>>>
> >>>>>>
> >>>>>
> >>>>>
> >>>>>
> >>>
> >>
> >
> >
> > --
> > Thanks,
> > Deepak Agarwal,
> >
> > Mobile: [phone]
>
> --
> Thanks,
> Deepak Agarwal,
>
> Mobile: [phone] <%2B91%209501190044>
>

[Deepak Agarwal-2]

Creating an order with billing account fulfills the purpose. But, I have
mostly External payments and with external payment it is creating problem.
It is not allowing 2 payment method added. I just want to tell the system
that use this billing account for the double entry of billings.

We actually want to use ofbiz for the tally work also, so want to maintain
per party detail and gl. Anybody had done something like this?

Any help would be appriciated.

On Wed, Feb 13, 2013 at 4:19 PM, Deepak Agarwal <[hidden email]>wrote:

> You are right. I think what I should do, is to create a billing account
> for every customer and record all the payments there and a refund should
> create a credit note there. Now, I have to check if while registering a
> customer or creating a order customer is assigned a billing account (Not
> sure if this is a check somewhere to enable it like 'Create billing account
> after registration').
>
>
> On Wed, Feb 13, 2013 at 4:06 PM, Vikas Mayur <[hidden email]> wrote:
>
>> Not sure if this may help but I guess you can manually refund through
>> online portal offered by your payment gateway and implement something in
>> OFBiz such that when you create refund payment in OFBiz it also modify GL
>> entries.
>>
>> Regards
>> Vikas
>>
>> On Feb 13, 2013, at 2:27 PM, Deepak Agarwal wrote:
>>
>> > Thanks Raj,
>> >
>> > Payment processor doesn't have refund api. My requirement is a normal
>> > refund where GL is modified and refund payment is created.
>> >
>> > I will check the services you mentioned. Thanks a lot.
>> >
>> > On Wed, Feb 13, 2013 at 2:18 PM, Rajbir Saini <[hidden email]>
>> wrote:
>> >
>> >> Hello Deepak,
>> >>
>> >> I am not sure how it can be implemented for the External payment
>> methods.
>> >> I think you can look into the Paypal Express which implements the
>> refund,
>> >> void etc. You will also need to talk to your payment processor to find
>> if
>> >> they have API for refund.
>> >>
>> >> Thank,
>> >>
>> >> Raj
>> >>
>> >>
>> >> On Wednesday 13 February 2013 01:58 PM, Deepak Agarwal wrote:
>> >>
>> >>> Thanks for the info Raj.
>> >>>
>> >>> Could you please guide me in setting up a payment method type.
>> >>>
>> >>> "It is for cc and netbanking with xyz bank. We simply redirects the
>> users
>> >>> to the bank page (we do not take any information at our side, no cc
>> >>> details
>> >>> also). As of now we have configured that as External Payment(No
>> service).
>> >>> "
>> >>>
>> >>> Should we add the same method type with Refund service also and above
>> is a
>> >>> correct way of doing.
>> >>>
>> >>>
>> >>> On Wed, Feb 13, 2013 at 11:29 AM, Rajbir Saini <[hidden email]>
>> >>> wrote:
>> >>>
>> >>> Cancelling the order should trigger the refund process if you have
>> refund
>> >>>> configured in the store payment settings.
>> >>>>
>> >>>> Raj
>> >>>>
>> >>>>
>> >>>> On Wednesday 13 February 2013 02:19 AM, Deepak Agarwal wrote:
>> >>>>
>> >>>> Can somebody help me here. How to refund the amount without a return.
>> >>>>> This
>> >>>>> happens when an order is delayed and customer asks to cancel the
>> order
>> >>>>> and
>> >>>>> refund the amount. Order is in approved status at this moment.
>> >>>>>
>> >>>>> On Tue, Feb 12, 2013 at 3:01 PM, Deepak Agarwal <
>> [hidden email]
>> >>>>>
>> >>>>>> wrote:
>> >>>>>>
>> >>>>>  I checked the services and found that refund process is only
>> >>>>> applicable
>> >>>>>
>> >>>>>> with return/replacement but we also refund for the approved and not
>> >>>>>> completed prepaid orders.
>> >>>>>>
>> >>>>>> --
>> >>>>>> Thanks,
>> >>>>>> Deepak Agarwal,
>> >>>>>>
>> >>>>>> Mobile: [phone]
>> >>>>>>
>> >>>>>>
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>
>> >>
>> >
>> >
>> > --
>> > Thanks,
>> > Deepak Agarwal,
>> >
>> > Mobile: [phone]
>>
>> --
>> Thanks,
>> Deepak Agarwal,
>>
>> Mobile: [phone] <%2B91%209501190044>
>>
>

--
Thanks,
Deepak Agarwal,

Mobile: [phone]