ORDER_COMPLETE Status shouldn't it be set when shipped ?

[Deepak Agarwal-2]

Currently if all the order items are completed (packing makes the item
status as completed) then order status is set as completed and a mail is
sent to the customer.
Shouldn't the order complete status be a state when the order is delivered
to the customer ?

--
Thanks,
Deepak Agarwal,

Mobile: [phone]

[Jacques Le Roux]

How would you know when it's delivered? You know when you send (when packed makes sense), less easily when the user get it...

Jacques

From: "Deepak Agarwal" <[hidden email]>

> Currently if all the order items are completed (packing makes the item
> status as completed) then order status is set as completed and a mail is
> sent to the customer.
> Shouldn't the order complete status be a state when the order is delivered
> to the customer ?
>
> --
> Thanks,
> Deepak Agarwal,
>
> Mobile: [phone]
>

[Deepak Agarwal]

Order complete sends out an email to customer that his order is completed
which I think is confusing for customer because from his perspective order
is only completed when he has received it.

May be it is my customized requirement and I might need to make use of
ORDER_PROCESSED as order completion from store end and use ORDER_COMPLETE
after receiving confirmation from shipper of deliverance (I am also using
job to fetch the status of the shipment from the shipper).

On Sat, Dec 8, 2012 at 2:15 AM, Jacques Le Roux <
[hidden email]> wrote:

> How would you know when it's delivered? You know when you send (when
> packed makes sense), less easily when the user get it...
>
> Jacques
>
> From: "Deepak Agarwal" <[hidden email]>
> > Currently if all the order items are completed (packing makes the item
> > status as completed) then order status is set as completed and a mail is
> > sent to the customer.
> > Shouldn't the order complete status be a state when the order is
> delivered
> > to the customer ?
> >
> > --
> > Thanks,
> > Deepak Agarwal,
> >
> > Mobile: [phone]
> >
>

--
Thanks,
Deepak Agarwal,

Paxcel Technologies Pvt Ltd.
Hartron Complex, Sector 18, Gurgaon, India.
E-Mail: [hidden email]
Mobile: [phone]

[Jacques Le Roux]

From: "Deepak Agarwal" <[hidden email]>
> Order complete sends out an email to customer that his order is completed
> which I think is confusing for customer because from his perspective order
> is only completed when he has received it.
>
> May be it is my customized requirement and I might need to make use of
> ORDER_PROCESSED as order completion from store end and use ORDER_COMPLETE
> after receiving confirmation from shipper of deliverance (I am also using
> job to fetch the status of the shipment from the shipper).

Yes, sounds like it, remember OFBiz OOTB can't cope with all scenarios...

Jacques

> On Sat, Dec 8, 2012 at 2:15 AM, Jacques Le Roux <
> [hidden email]> wrote:
>
>> How would you know when it's delivered? You know when you send (when
>> packed makes sense), less easily when the user get it...
>>
>> Jacques
>>
>> From: "Deepak Agarwal" <[hidden email]>
>> > Currently if all the order items are completed (packing makes the item
>> > status as completed) then order status is set as completed and a mail is
>> > sent to the customer.
>> > Shouldn't the order complete status be a state when the order is
>> delivered
>> > to the customer ?
>> >
>> > --
>> > Thanks,
>> > Deepak Agarwal,
>> >
>> > Mobile: [phone]
>> >
>>
>
>
>
> --
> Thanks,
> Deepak Agarwal,
>
> Paxcel Technologies Pvt Ltd.
> Hartron Complex, Sector 18, Gurgaon, India.
> E-Mail: [hidden email]
> Mobile: [phone]
>

[hans_bakker]

hi Deepak,

this is surely part of customization. What you could do is add a new
status something like 'received' or 'confirmed' which can be set
manually by the customer or otherwise.

Regards,
Hans
CEO AntWebsystems.com
Quality services for competitive rates.


On 12/07/2012 08:01 PM, Deepak Agarwal wrote:
> Currently if all the order items are completed (packing makes the item
> status as completed) then order status is set as completed and a mail is
> sent to the customer.
> Shouldn't the order complete status be a state when the order is delivered
> to the customer ?
>

[Deepak Agarwal-2]

Thanks a lot :)

On Sat, Dec 8, 2012 at 2:13 PM, Hans Bakker
<[hidden email]>wrote:

> hi Deepak,
>
> this is surely part of customization. What you could do is add a new
> status something like 'received' or 'confirmed' which can be set manually
> by the customer or otherwise.
>
> Regards,
> Hans
> CEO AntWebsystems.com
> Quality services for competitive rates.
>
>
>
> On 12/07/2012 08:01 PM, Deepak Agarwal wrote:
>
>> Currently if all the order items are completed (packing makes the item
>> status as completed) then order status is set as completed and a mail is
>> sent to the customer.
>> Shouldn't the order complete status be a state when the order is delivered
>> to the customer ?
>>
>>
>

--
Thanks,
Deepak Agarwal,

Mobile: [phone]