Ofbiz integration with phone or Call centre device

[Shereen]

Hi All
I'm asking about the possibility of integrating the ofbiz with  phone or call centre device.
I want to achieve the following scenario
A customer calls then the system knows the phone number and lookup it's information from the databse
I dun think there's something like that in ofbiz am I right?

Did anyone experience the same situation or have some more information in that field? even if it's just Java related? I their any guide Lines

Thanks in Advance

[BJ Freeman]

https://cwiki.apache.org/confluence/display/OFBIZ/Asterisk+PBX+Server+Integration


=========================
BJ Freeman
Strategic Power Office with Supplier Automation  <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com  <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist

Chat  Y! messenger: bjfr33man
Shereen sent the following on 12/10/2010 11:13 AM:

>
> Hi All
> I'm asking about the possibility of integrating the ofbiz with  phone or
> call centre device.
> I want to achieve the following scenario
> A customer calls then the system knows the phone number and lookup it's
> information from the databse
> I dun think there's something like that in ofbiz am I right?
>
> Did anyone experience the same situation or have some more information in
> that field? even if it's just Java related? I their any guide Lines
>
> Thanks in Advance

[BJ Freeman]

a commercial plug, I use Viatalk.com they provide local and toll free
numbers
they have a configuration that connects to Asterisk

=========================
BJ Freeman
Strategic Power Office with Supplier Automation  <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com  <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist

Chat  Y! messenger: bjfr33man


BJ Freeman sent the following on 12/10/2010 11:50 AM:

> https://cwiki.apache.org/confluence/display/OFBIZ/Asterisk+PBX+Server+Integration
>
>
>
> =========================
> BJ Freeman
> Strategic Power Office with Supplier Automation
> <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
> Specialtymarket.com <http://www.specialtymarket.com/>
> Systems Integrator-- Glad to Assist
>
> Chat Y! messenger: bjfr33man
> Shereen sent the following on 12/10/2010 11:13 AM:
>
>
>>
>> Hi All
>> I'm asking about the possibility of integrating the ofbiz with phone or
>> call centre device.
>> I want to achieve the following scenario
>> A customer calls then the system knows the phone number and lookup it's
>> information from the databse
>> I dun think there's something like that in ofbiz am I right?
>>
>> Did anyone experience the same situation or have some more information in
>> that field? even if it's just Java related? I their any guide Lines
>>
>> Thanks in Advance
>

[Shereen]

Thanks a lot Freeman for your great support but if you allow me I have some inquiries ad I'm totally new to this field.
I'll repeat facts about that and please correct me if I'm wrong.
The Ofbiz can be integrated with a called center device with Asterisk software running on it and this integration code is free and I can use it and then I'll be able to to use the phone number of the calling customer as I wish.
If I'll use another telephone or call center device or so then I'll use the Java telephone API and do that part myself
If anyone can correct me if I'm wrong or provide me with more information I'll be grateful
Thanks in advance

[BJ Freeman]

it takes some customization.
here is what I implemented.
the SIP component is used to provide a button for calling from phone
number in contact mech.
when a call comes in it will match the caller ID to contact mech and
bring up a customer screen. for those with no caller Id it brings up the
find screen.

the Asterisk code is free but the integration box is not. so you will
have to decide which is best, it is a time and/or money decision.
The SIP code is free you can google and find it.
plan on about a couple of man months to educate, design, code, and test
the component.



=========================
BJ Freeman
Strategic Power Office with Supplier Automation  <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com  <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist

Chat  Y! messenger: bjfr33man


Shereen sent the following on 12/11/2010 12:45 AM:

>
> Thanks a lot Freeman for your great support but if you allow me I have some
> inquiries ad I'm totally new to this field.
> I'll repeat facts about that and please correct me if I'm wrong.
> The Ofbiz can be integrated with a called center device with Asterisk
> software running on it and this integration code is free and I can use it
> and then I'll be able to to use the phone number of the calling customer as
> I wish.
> If I'll use another telephone or call center device or so then I'll use the
> Java telephone API and do that part myself
> If anyone can correct me if I'm wrong or provide me with more information
> I'll be grateful
> Thanks in advance

[BJ Freeman]

the Asterisk system is used so the personnel can have extensions and be
remote. I hire people to work from their homes.
when they log in to ofbiz the Sip component activates their extension to
receive calls.

=========================
BJ Freeman
Strategic Power Office with Supplier Automation  <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
Specialtymarket.com  <http://www.specialtymarket.com/>
Systems Integrator-- Glad to Assist

Chat  Y! messenger: bjfr33man


BJ Freeman sent the following on 12/11/2010 9:32 AM:

> it takes some customization.
> here is what I implemented.
> the SIP component is used to provide a button for calling from phone
> number in contact mech.
> when a call comes in it will match the caller ID to contact mech and
> bring up a customer screen. for those with no caller Id it brings up the
> find screen.
>
> the Asterisk code is free but the integration box is not. so you will
> have to decide which is best, it is a time and/or money decision.
> The SIP code is free you can google and find it.
> plan on about a couple of man months to educate, design, code, and test
> the component.
>
>
>
> =========================
> BJ Freeman
> Strategic Power Office with Supplier Automation
> <http://www.businessesnetwork.com/automation/viewforum.php?f=52>
> Specialtymarket.com <http://www.specialtymarket.com/>
> Systems Integrator-- Glad to Assist
>
> Chat Y! messenger: bjfr33man
>
>
> Shereen sent the following on 12/11/2010 12:45 AM:
>>
>> Thanks a lot Freeman for your great support but if you allow me I have
>> some
>> inquiries ad I'm totally new to this field.
>> I'll repeat facts about that and please correct me if I'm wrong.
>> The Ofbiz can be integrated with a called center device with Asterisk
>> software running on it and this integration code is free and I can use it
>> and then I'll be able to to use the phone number of the calling
>> customer as
>> I wish.
>> If I'll use another telephone or call center device or so then I'll
>> use the
>> Java telephone API and do that part myself
>> If anyone can correct me if I'm wrong or provide me with more information
>> I'll be grateful
>> Thanks in advance
>
>