Order is charged but still in approved state
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We have several orders; the credit card payments have been captured.
However, because exceptions happen after capture, they are still in approved state. Is there any way to move them to complete? I tried "quick ship entire order" button and regular pick then pack process. I always get payment exception and the orders remain in approved state since the payments have been captured and our credit card service provider doesn't allow me capture those payments twice. Thanks William |
Re: Order is charged but still in approved state
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first you need to fix the code so no exceptions.
there is no UI that will let you change the status manually. the problem with using services is they have secas that trigger that will attempt to capture again. the only way I see is to write you own service or manually change them through the webtools William Perng sent the following on 11/26/2008 3:25 PM: > We have several orders; the credit card payments have been captured. > However, because exceptions happen after capture, they are still in approved > state. Is there any way to move them to complete? I tried "quick ship > entire order" button and regular pick then pack process. I always get > payment exception and the orders remain in approved state since the payments > have been captured and our credit card service provider doesn't allow me > capture those payments twice. > > > > Thanks > > > > William > > |
Re: Order is charged but still in approved state
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might look at
https://demo.hotwaxmedia.com/webtools/control/ArtifactInfo?type=service&uniqueId=changeOrderStatus BJ Freeman sent the following on 11/26/2008 4:10 PM: > first you need to fix the code so no exceptions. > there is no UI that will let you change the status manually. > the problem with using services is they have secas that trigger that > will attempt to capture again. > the only way I see is to write you own service or manually change them > through the webtools > > > > William Perng sent the following on 11/26/2008 3:25 PM: >> We have several orders; the credit card payments have been captured. >> However, because exceptions happen after capture, they are still in approved >> state. Is there any way to move them to complete? I tried "quick ship >> entire order" button and regular pick then pack process. I always get >> payment exception and the orders remain in approved state since the payments >> have been captured and our credit card service provider doesn't allow me >> capture those payments twice. >> >> >> >> Thanks >> >> >> >> William >> >> > > |
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Hi William, just wondering which credit card provider you are using to get this error?
Thanks Sam -----Original Message----- From: BJ Freeman [mailto:[hidden email]] Sent: 27 November 2008 08:15 To: [hidden email] Subject: Re: Order is charged but still in approved state might look at https://demo.hotwaxmedia.com/webtools/control/ArtifactInfo?type=service&uniqueId=changeOrderStatus BJ Freeman sent the following on 11/26/2008 4:10 PM: > first you need to fix the code so no exceptions. > there is no UI that will let you change the status manually. > the problem with using services is they have secas that trigger that > will attempt to capture again. > the only way I see is to write you own service or manually change them > through the webtools > > > > William Perng sent the following on 11/26/2008 3:25 PM: >> We have several orders; the credit card payments have been captured. >> However, because exceptions happen after capture, they are still in approved >> state. Is there any way to move them to complete? I tried "quick ship >> entire order" button and regular pick then pack process. I always get >> payment exception and the orders remain in approved state since the payments >> have been captured and our credit card service provider doesn't allow me >> capture those payments twice. >> >> >> >> Thanks >> >> >> >> William >> >> > > |
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Payflow
Thanks William -----Original Message----- From: Sam Hamilton [mailto:[hidden email]] Sent: Friday, November 28, 2008 2:59 AM To: [hidden email] Subject: RE: Order is charged but still in approved state Hi William, just wondering which credit card provider you are using to get this error? Thanks Sam -----Original Message----- From: BJ Freeman [mailto:[hidden email]] Sent: 27 November 2008 08:15 To: [hidden email] Subject: Re: Order is charged but still in approved state might look at https://demo.hotwaxmedia.com/webtools/control/ArtifactInfo?type=service&uniq ueId=changeOrderStatus BJ Freeman sent the following on 11/26/2008 4:10 PM: > first you need to fix the code so no exceptions. > there is no UI that will let you change the status manually. > the problem with using services is they have secas that trigger that > will attempt to capture again. > the only way I see is to write you own service or manually change them > through the webtools > > > > William Perng sent the following on 11/26/2008 3:25 PM: >> We have several orders; the credit card payments have been captured. >> However, because exceptions happen after capture, they are still in >> state. Is there any way to move them to complete? I tried "quick ship >> entire order" button and regular pick then pack process. I always get >> payment exception and the orders remain in approved state since the payments >> have been captured and our credit card service provider doesn't allow me >> capture those payments twice. >> >> >> >> Thanks >> >> >> >> William >> >> > > |
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Hi, BJ :
Thank you for your reply. I am wondering can I change the code in capturePaymentsByInvoice method (in PaymentGatewayServices.java) to process unapplied paymentgatewayresponse entry before calculating the invoice total (line 1004 of PaymentGatewayServices.java ver. 66591) to solve this problem? The 2nd change we may need in the same place is check the invoice total, call captureOrderPayment service only when the invoice total is larger than 0. I thought by doing this the order can be processed by the regular flow, event it is failed in the first time. Thanks William -----Original Message----- From: William Perng [mailto:[hidden email]] Sent: Friday, November 28, 2008 10:10 AM To: [hidden email] Subject: RE: Order is charged but still in approved state Payflow Thanks William -----Original Message----- From: Sam Hamilton [mailto:[hidden email]] Sent: Friday, November 28, 2008 2:59 AM To: [hidden email] Subject: RE: Order is charged but still in approved state Hi William, just wondering which credit card provider you are using to get this error? Thanks Sam -----Original Message----- From: BJ Freeman [mailto:[hidden email]] Sent: 27 November 2008 08:15 To: [hidden email] Subject: Re: Order is charged but still in approved state might look at https://demo.hotwaxmedia.com/webtools/control/ArtifactInfo?type=service&uniq ueId=changeOrderStatus BJ Freeman sent the following on 11/26/2008 4:10 PM: > first you need to fix the code so no exceptions. > there is no UI that will let you change the status manually. > the problem with using services is they have secas that trigger that > will attempt to capture again. > the only way I see is to write you own service or manually change them > through the webtools > > > > William Perng sent the following on 11/26/2008 3:25 PM: >> We have several orders; the credit card payments have been captured. >> However, because exceptions happen after capture, they are still in >> state. Is there any way to move them to complete? I tried "quick ship >> entire order" button and regular pick then pack process. I always get >> payment exception and the orders remain in approved state since the payments >> have been captured and our credit card service provider doesn't allow me >> capture those payments twice. >> >> >> >> Thanks >> >> >> >> William >> >> > > |
Re: Order is charged but still in approved state
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The PaymentGatewayServices should only deal with sending and getting
responses from the lower gateway services and dealing with the order. patching to get around a bug is not a good practice. So the first is to fix the exceptions that don't allow this to happen, like fixing why the status is not changed, due to an exception. https://issues.apache.org/jira/browse/OFBIZ-2001 if you look at the Artifact Info for processReleaseResult you will see it set the status. so if the exception happens then the service does not get called. William Perng sent the following on 11/28/2008 10:33 AM: > Hi, BJ : > > Thank you for your reply. I am wondering can I change the code in > capturePaymentsByInvoice method (in PaymentGatewayServices.java) to process > unapplied paymentgatewayresponse entry before calculating the invoice total > (line 1004 of PaymentGatewayServices.java ver. 66591) to solve this problem? > The 2nd change we may need in the same place is check the invoice total, > call captureOrderPayment service only when the invoice total is larger than > 0. > > I thought by doing this the order can be processed by the regular flow, > event it is failed in the first time. > > > Thanks > > William > > > -----Original Message----- > From: William Perng [mailto:[hidden email]] > Sent: Friday, November 28, 2008 10:10 AM > To: [hidden email] > Subject: RE: Order is charged but still in approved state > > Payflow > > Thanks > > William > > -----Original Message----- > From: Sam Hamilton [mailto:[hidden email]] > Sent: Friday, November 28, 2008 2:59 AM > To: [hidden email] > Subject: RE: Order is charged but still in approved state > > Hi William, just wondering which credit card provider you are using to get > this error? > > Thanks > Sam > > -----Original Message----- > From: BJ Freeman [mailto:[hidden email]] > Sent: 27 November 2008 08:15 > To: [hidden email] > Subject: Re: Order is charged but still in approved state > > might look at > https://demo.hotwaxmedia.com/webtools/control/ArtifactInfo?type=service&uniq > ueId=changeOrderStatus > > > BJ Freeman sent the following on 11/26/2008 4:10 PM: >> first you need to fix the code so no exceptions. >> there is no UI that will let you change the status manually. >> the problem with using services is they have secas that trigger that >> will attempt to capture again. >> the only way I see is to write you own service or manually change them >> through the webtools >> >> >> >> William Perng sent the following on 11/26/2008 3:25 PM: >>> We have several orders; the credit card payments have been captured. >>> However, because exceptions happen after capture, they are still in > approved >>> state. Is there any way to move them to complete? I tried "quick ship >>> entire order" button and regular pick then pack process. I always get >>> payment exception and the orders remain in approved state since the > payments >>> have been captured and our credit card service provider doesn't allow me >>> capture those payments twice. >>> >>> >>> >>> Thanks >>> >>> >>> >>> William >>> >>> >> > > > > |
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