Payments/Refunds when an order is edited after creation

[Jacopo Cappellato]

Hi all,

I need some help to figure out if the following processes are already
implemented (and usable):

a sales order in created (and approved) and the cc payment is succesfully
processed online; then the order is modified:

*) a shipment cost is manually added or
*) an order item is cancelled or
*) the quantity of an existing order item is modified or
*) a new order item is added

Is there a way to reauthorize the cc payment to reflect the new grand total?

And when an order item is returned, is there an easy way to refund the
customer?

Thanks

Jacopo

[David E Jones-2]

On Aug 31, 2006, at 9:50 PM, Jacopo Cappellato wrote:

> Hi all,
>
> I need some help to figure out if the following processes are already
> implemented (and usable):
>
> a sales order in created (and approved) and the cc payment is  
> succesfully
> processed online; then the order is modified:
>
> *) a shipment cost is manually added or
> *) an order item is cancelled or
> *) the quantity of an existing order item is modified or
> *) a new order item is added
>
> Is there a way to reauthorize the cc payment to reflect the new  
> grand total?

There are services for re-authorization and they used to be called  
automatically when an order amount was increased, but I don't know if  
that's the case any more. It might be nice to have a link to trigger  
this manually, either in addition or as an alternative to the  
automatic triggering when an order amount is increased.

> And when an order item is returned, is there an easy way to refund the
> customer?

I believe this is already implemented and functional. When you  
receive a return that was paid with a credit card it will refund it  
to the credit card (if you're doing a refund and not an exchange or  
something). For non-CC payments I'm not sure... it should create an  
outgoing payment that is left open so you can cut and send a check  
and then close the payment.

-David

[davidnwelton]

> > And when an order item is returned, is there an easy way to refund the
> > customer?
>
> I believe this is already implemented and functional. When you
> receive a return that was paid with a credit card it will refund it
> to the credit card (if you're doing a refund and not an exchange or
> something). For non-CC payments I'm not sure... it should create an
> outgoing payment that is left open so you can cut and send a check
> and then close the payment.

It's also possible to give them credit on the site, right?

--
David N. Welton
 - http://www.dedasys.com/davidw/

Linux, Open Source Consulting
 - http://www.dedasys.com/

[David E Jones-2]

On Sep 1, 2006, at 10:46 AM, David Welton wrote:

>> > And when an order item is returned, is there an easy way to  
>> refund the
>> > customer?
>>
>> I believe this is already implemented and functional. When you
>> receive a return that was paid with a credit card it will refund it
>> to the credit card (if you're doing a refund and not an exchange or
>> something). For non-CC payments I'm not sure... it should create an
>> outgoing payment that is left open so you can cut and send a check
>> and then close the payment.
>
> It's also possible to give them credit on the site, right?

Yes, and I think that's the default behavior.

-David