Product Warranty Administration

[Rick F.]

Hi all -
   
  Are there any structures in place to track product warranty? I can't see anything  but I'm not sure I know what to be looking for.
   
  Thanks
  Rick

[Jacques Le Roux]

page Catalog/Product field "Support Thru Date"

Jacques

----- Original Message -----
From: "Richard Fleming" <[hidden email]>
To: "OFBIZUSER" <[hidden email]>
Sent: Saturday, January 27, 2007 11:20 PM
Subject: Product Warranty Administration


> Hi all -
>
>   Are there any structures in place to track product warranty? I can't see anything  but I'm not sure I know what to be looking
for.
>
>   Thanks
>   Rick
>

[David E Jones]

Do mean to track actual warranty terms and claims and such?

We don't really have anything custom for that. The inventory model  
does support serialized inventory. There are some structures for  
maintenance but they are meant for asset management stuff. We also  
have things to track requests, communications, tasks, events, etc.  
These could tie into a warranty management app, but you would have to  
extend the data model a bit and of course create the services and UI  
you need.

-David


On Jan 27, 2007, at 3:53 PM, Jacques Le Roux wrote:

> page Catalog/Product field "Support Thru Date"
>
> Jacques
>
> ----- Original Message -----
> From: "Richard Fleming" <[hidden email]>
> To: "OFBIZUSER" <[hidden email]>
> Sent: Saturday, January 27, 2007 11:20 PM
> Subject: Product Warranty Administration
>
>
>> Hi all -
>>
>>   Are there any structures in place to track product warranty? I  
>> can't see anything  but I'm not sure I know what to be looking
> for.
>>
>>   Thanks
>>   Rick
>>
>

[Rick F.]

Thanks Jacques and David -
   
  First off, let me say thank you! for all of your efforts in this project! Because of you guys(and I mean everyone involved), I'm 98% closer to where I need to be overnight.
   
  Over the next couple of weeks, I'll be modeling a NARDA form (North America Retail Dealers Association) warranty form which is standard for the industry. All It will take is a couple of form widgets and a couple of services. It can easily be modified to allow counter entry(pos), phone entry and Web entry. We'll need to generate an extended warranty contract# and store it in association with the invoice or service ticket so very little data modeling will need to be done.
   
  I'm so Jazzed! (Utah pun intended).
   
  Rick
   
 

"David E. Jones" <[hidden email]> wrote:
 
Do mean to track actual warranty terms and claims and such?

We don't really have anything custom for that. The inventory model
does support serialized inventory. There are some structures for
maintenance but they are meant for asset management stuff. We also
have things to track requests, communications, tasks, events, etc.
These could tie into a warranty management app, but you would have to
extend the data model a bit and of course create the services and UI
you need.

-David


On Jan 27, 2007, at 3:53 PM, Jacques Le Roux wrote:

> page Catalog/Product field "Support Thru Date"
>
> Jacques
>
> ----- Original Message -----
> From: "Richard Fleming"
> To: "OFBIZUSER"
> Sent: Saturday, January 27, 2007 11:20 PM
> Subject: Product Warranty Administration
>
>
>> Hi all -
>>
>> Are there any structures in place to track product warranty? I
>> can't see anything but I'm not sure I know what to be looking
> for.
>>
>> Thanks
>> Rick
>>
>