RMA process

[Amit Gadaley]

Hello Everyone,

In RMA process, there are two types of return items i.e. Refund and
Replacement. Actually, there are few more types but consider these two to
focus on the actual problem.

CASE 1: Create return with return items of type 'Refund'. When return is
received, an invoice is created to refund to the customer.
*Issue: *No Issue

CASE 2: Create return with return items of type 'Replacement'. When return
is received, a sales order with order total zero ($ 0) is created against
return. And, can be processed as usual.
*Issue: *An Invoice is created against the return. I think it should not be
created as an order is already created in replacement of received items.

Please feel free to add your views and comments.
--
Thanks and Regards,
*Amit Gadaley <https://about.me/amit_gadaley>* | Senior Enterprise Software
Engineer
HotWax Commerce <http://www.hotwax.co/> by HotWax Systems
<http://www.hotwaxsystems.com/>
Plot no. 80, Scheme no. 78 Part 2, Near Brilliant Convention Center, Indore,
M.P., India - 452010
Cell phone: [phone]

<https://about.me/amit_gadaley?promo=email_sig>

[Sanjay Yadav]

+1 to the solution proposed for the issue reported in case 2,  if replacement is done with the similar item and type is not serialized. 

On Tue, Nov 14, 2017 at 2:32 PM, Amit Gadaley <[hidden email]> wrote:

Hello Everyone,

In RMA process, there are two types of return items i.e. Refund and
Replacement. Actually, there are few more types but consider these two to
focus on the actual problem.

CASE 1: Create return with return items of type 'Refund'. When return is
received, an invoice is created to refund to the customer.
*Issue: *No Issue

CASE 2: Create return with return items of type 'Replacement'. When return
is received, a sales order with order total zero ($ 0) is created against
return. And, can be processed as usual.
*Issue: *An Invoice is created against the return. I think it should not be
created as an order is already created in replacement of received items.

Please feel free to add your views and comments.
--
Thanks and Regards,
*Amit Gadaley <https://about.me/amit_gadaley>* | Senior Enterprise Software
Engineer
HotWax Commerce <http://www.hotwax.co/> by HotWax Systems
<http://www.hotwaxsystems.com/>
Plot no. 80, Scheme no. 78 Part 2, Near Brilliant Convention Center, Indore,
M.P., India - 452010
Cell phone: [phone]

<https://about.me/amit_gadaley?promo=email_sig>

[Jacques Le Roux]

+1, makes sense, though for instance Amazon is creating invoice with 0 (zero) amount for such case. I was surprised by this, OFBiz can do better ;)

I did not look into details, but *if the user has enough information about the replacement* I see no reasons to create a void invoice.

So please check this condition. I guess Amazon uses a void invoice as a place holder, again not necessary, and IMO even confusing if you have links
and info about the replacement

Thanks

Jacques


Le 14/11/2017 à 10:49, Sanjay Yadav a écrit :

> +1 to the solution proposed for the issue reported in case 2,  if replacement is done with the similar item and type is not serialized.
>
> Best Regards,*
> *
> *
> *
> *Sanjay Yadav* | Manager, Enterprise Quality Assurance
> HotWax Commerce <http://www.hotwax.co/>by**HotWax Systems <http://www.hotwaxsystems.com/>
> 80, Scheme No. 78, Part II, Indore, M.P. 452010, India
> Mobile Phone: [phone] | Linkedin: Sanjay-Yadav <https://www.linkedin.com/in/sanjay-yadav/>
>
> HotWax Systems recently received 8 mentions in /*The Gartner Digital Commerce Vendor Guide, 2016 */by Gartner, Inc., the world's leading IT research
> and advisory company.//Learn more about our researchhere <https://www.gartner.com/technology/media-products/newsletters/HotWax/1-2UVLP6M/index.html>.
> Inline image 1
>
>
>
> On Tue, Nov 14, 2017 at 2:32 PM, Amit Gadaley <[hidden email] <mailto:[hidden email]>> wrote:
>
>     Hello Everyone,
>
>     In RMA process, there are two types of return items i.e. Refund and
>     Replacement. Actually, there are few more types but consider these two to
>     focus on the actual problem.
>
>     CASE 1: Create return with return items of type 'Refund'. When return is
>     received, an invoice is created to refund to the customer.
>     *Issue: *No Issue
>
>     CASE 2: Create return with return items of type 'Replacement'. When return
>     is received, a sales order with order total zero ($ 0) is created against
>     return. And, can be processed as usual.
>     *Issue: *An Invoice is created against the return. I think it should not be
>     created as an order is already created in replacement of received items.
>
>     Please feel free to add your views and comments.
>     --
>     Thanks and Regards,
>     *Amit Gadaley <https://about.me/amit_gadaley>* | Senior Enterprise Software
>     Engineer
>     HotWax Commerce <http://www.hotwax.co/> by HotWax Systems
>     <http://www.hotwaxsystems.com/>
>     Plot no. 80, Scheme no. 78 Part 2, Near Brilliant Convention Center, Indore,
>     M.P., India - 452010
>     Cell phone: [phone]
>
>     <https://about.me/amit_gadaley?promo=email_sig <https://about.me/amit_gadaley?promo=email_sig>>
>
>