Retrying failed authorizations

[Simon Hutchinson-2]

Hi all,

I have set my store to retry failed authorisations by setting  
retryFailedAuths="Y".

This works fine i.e when I force an error with communicating to the  
payment gateway then the order is confirmed but with a message  
presented that (in my case) read "Problem connecting to payment  
processor; we will continue to retry and notify you by email."

What I would like to know is whether there is a job of some kind that  
will automatically re-try such failed payments (if so could someone  
tell me where this code lives) or whether it is up to me to manually  
re-try the payment.

Hope this makes sense.
Kind Regards

Simon Hutchinson

t: [phone]  m: [phone]  f: [phone]
a:   Ixxus Limited, Holywell Centre, 1 Phipp Street, London, EC2A 4PS
United Kingdom.  www.ixxus.com <http://www.ixxus.com/>

This message should be regarded as confidential. If you have received
this email in error please notify the sender and destroy it immediately.
Statements of intent shall only become binding when confirmed in hard
copy by an authorised signatory.

[Scott Gray-2]

There is a scheduled service that takes care of it, something like  
retryFailedAuths.  You should see an entry for it in Webtools ->  
Service Engine Tools -> Job List

Regards
Scott

HotWax Media
http://www.hotwaxmedia.com

On 9/10/2009, at 12:58 AM, Simon Hutchinson wrote:

> Hi all,
>
> I have set my store to retry failed authorisations by setting  
> retryFailedAuths="Y".
>
> This works fine i.e when I force an error with communicating to the  
> payment gateway then the order is confirmed but with a message  
> presented that (in my case) read "Problem connecting to payment  
> processor; we will continue to retry and notify you by email."
>
> What I would like to know is whether there is a job of some kind  
> that will automatically re-try such failed payments (if so could  
> someone tell me where this code lives) or whether it is up to me to  
> manually re-try the payment.
>
> Hope this makes sense.
> Kind Regards
>
> Simon Hutchinson
>
> t: [phone]  m: [phone]  f: [phone]
> a:   Ixxus Limited, Holywell Centre, 1 Phipp Street, London, EC2A 4PS
> United Kingdom.  www.ixxus.com <http://www.ixxus.com/>
>
> This message should be regarded as confidential. If you have received
> this email in error please notify the sender and destroy it  
> immediately.
> Statements of intent shall only become binding when confirmed in hard
> copy by an authorised signatory.
>
>
>
>
>

[Simon Hutchinson-2]

Thanks very much Scott

Si

-----Original Message-----
From: Scott Gray [mailto:[hidden email]]
Sent: Fri 10/9/2009 12:38 AM
To: [hidden email]
Subject: Re: Retrying failed authorizations
 
There is a scheduled service that takes care of it, something like  
retryFailedAuths.  You should see an entry for it in Webtools ->  
Service Engine Tools -> Job List

Regards
Scott

HotWax Media
http://www.hotwaxmedia.com

On 9/10/2009, at 12:58 AM, Simon Hutchinson wrote:

> Hi all,
>
> I have set my store to retry failed authorisations by setting  
> retryFailedAuths="Y".
>
> This works fine i.e when I force an error with communicating to the  
> payment gateway then the order is confirmed but with a message  
> presented that (in my case) read "Problem connecting to payment  
> processor; we will continue to retry and notify you by email."
>
> What I would like to know is whether there is a job of some kind  
> that will automatically re-try such failed payments (if so could  
> someone tell me where this code lives) or whether it is up to me to  
> manually re-try the payment.
>
> Hope this makes sense.
> Kind Regards
>
> Simon Hutchinson
>
> t: [phone]  m: [phone]  f: [phone]
> a:   Ixxus Limited, Holywell Centre, 1 Phipp Street, London, EC2A 4PS
> United Kingdom.  www.ixxus.com <http://www.ixxus.com/>
>
> This message should be regarded as confidential. If you have received
> this email in error please notify the sender and destroy it  
> immediately.
> Statements of intent shall only become binding when confirmed in hard
> copy by an authorised signatory.
>
>
>
>
>