The
Sync Troubleshooting Guide for FTM 2019 and FTM 2024 is designed to help Family Tree Maker users resolve synchronization issues between their desktop software and Ancestry or other integrated services. Sync problems can occur for a variety of reasons, such as unstable internet connections, outdated software versions, incorrect login credentials, or even temporary server outages. Whether you are using the 2019 edition or the newly released 2024 version, understanding the common causes of sync errors is the first step toward fixing them. This guide will walk you through practical solutions and best practices so you can maintain accurate and up-to-date family tree data across all devices.