The Growing Role of Chatbots in Customer Service

[Aamlye]

Customer service involves assisting customers before, during, and after purchases, ensuring satisfaction, resolving issues, and building long-term brand loyalty.

[Domimic Sonny]

Chatbots are transforming customer service by providing instant, 24/7 support, handling common queries, and streamlining interactions. Powered by AI, they improve response times, reduce blockchain customer service operational costs, and enhance customer satisfaction. As businesses embrace automation, chatbots play a growing role in delivering consistent, personalized experiences, freeing human agents to focus on complex issues and value-added services.