Trouble Ticket/Support Forums

[Scott.]

Has OFBIZ got any built in functionality for support forums and trouble tickets? Cheers.

[David E Jones]

Forums would be managed by the Content infrastructure, and there is  
an example in ecommerce.

Trouble tickets are called Requests in OFBiz and the main place for  
them is in the Party Manager. For customer public facing stuff I'm  
pretty sure the only UI that exists is for a Request for Quote (as  
opposed to a Request for Support, etc).

-David


On Apr 26, 2007, at 8:23 PM, Scott A wrote:

>
> Has OFBIZ got any built in functionality for support forums and  
> trouble
> tickets? Cheers.
> --
> View this message in context: http://www.nabble.com/Trouble-Ticket- 
> Support-Forums-tf3655412.html#a10212320
> Sent from the OFBiz - User mailing list archive at Nabble.com.
>

[Adrian Crum]

David,

Would it make sense to eventually separate the forums from eCommerce? I hope to
add that to the back office collaboration suite I'm working on. I can use it now
as-is, I was just thinking it would be nice to be able to use it without having
to load the eCommerce component.

-Adrian



David E. Jones wrote:

>
> Forums would be managed by the Content infrastructure, and there is  an
> example in ecommerce.
>
> Trouble tickets are called Requests in OFBiz and the main place for  
> them is in the Party Manager. For customer public facing stuff I'm  
> pretty sure the only UI that exists is for a Request for Quote (as  
> opposed to a Request for Support, etc).
>
> -David
>
>
> On Apr 26, 2007, at 8:23 PM, Scott A wrote:
>
>>
>> Has OFBIZ got any built in functionality for support forums and  trouble
>> tickets? Cheers.
>> --
>> View this message in context: http://www.nabble.com/Trouble-Ticket- 
>> Support-Forums-tf3655412.html#a10212320
>> Sent from the OFBiz - User mailing list archive at Nabble.com.
>>
>

[BJ Freeman]

there was a brief Community folder that had Blogs and forums.
was that totally integrated?


David E. Jones sent the following on 4/26/2007 6:39 PM:

>
> Forums would be managed by the Content infrastructure, and there is an
> example in ecommerce.
>
> Trouble tickets are called Requests in OFBiz and the main place for them
> is in the Party Manager. For customer public facing stuff I'm pretty
> sure the only UI that exists is for a Request for Quote (as opposed to a
> Request for Support, etc).
>
> -David
>
>
> On Apr 26, 2007, at 8:23 PM, Scott A wrote:
>
>>
>> Has OFBIZ got any built in functionality for support forums and trouble
>> tickets? Cheers.
>> --View this message in context:
>> http://www.nabble.com/Trouble-Ticket-Support-Forums-tf3655412.html#a10212320
>>
>> Sent from the OFBiz - User mailing list archive at Nabble.com.
>>
>