add a screen in ecommerce to get extra information from the customer

[Robert Gan]

Hey,

I have products like service products, where I do cleaning or repairs...

I want to make the process easier, so I want to get specific information from the customer depending of the product type...

if he want to repair sth, I want f.ex. get the information about the model, manufacturer and the error description from him.

These information shall be visible in the management system behind the ecommerce...f.ex. in the order summary etc...that the employee can see the details. (maybe I use the attributes?)

The second problem is, that we let the things repair by another company. So after we get the defective good, we send it to the other company...and gets it repaired back. How can I handle this process, that we know on every time where the item is and with which status it is there...like waiting for approval, repaired etc.

what do you think?

[BJ Freeman]

ofbiz is set up to provide services as a product.
you can use the virtual/variant. to setup manufacture, model, etc.
you can use the manufacturing component to start a route, that waits for
the item to arrive, then process. part of the process can be to sent a
part to another facility.
so all your repair steps can be defined

not all of this is OOTB, and requires some customization.

Robert G. sent the following on 6/5/2012 4:42 AM:

> Hey,
>
> I have products like service products, where I do cleaning or repairs...
>
> I want to make the process easier, so I want to get specific information
> from the customer depending of the product type...
>
> if he want to repair sth, I want f.ex. get the information about the model,
> manufacturer and the error description from him.
>
> These information shall be visible in the management system behind the
> ecommerce...f.ex. in the order summary etc...that the employee can see the
> details. (maybe I use the attributes?)
>
> The second problem is, that we let the things repair by another company. So
> after we get the defective good, we send it to the other company...and gets
> it repaired back. How can I handle this process, that we know on every time
> where the item is and with which status it is there...like waiting for
> approval, repaired etc.
>
> what do you think?
>
> --
> View this message in context: http://ofbiz.135035.n4.nabble.com/add-a-screen-in-ecommerce-to-get-extra-information-from-the-customer-tp4633245.html
> Sent from the OFBiz - User mailing list archive at Nabble.com.
>

[Robert Gan]

great thanks, ok the manufacturing process sound perfectly.

Concerning the extra information i am not sure, if virtual / variants does the job I need. F.eX. the repair is for about 5000 models, so I dont want the customer to choose it in a drop down, I want him to write the information in a form on checkout, or on product page. These information has to be shown in the backend system on the order etc.

what do you think?

[BJ Freeman]

you can put that page in then in the back in process it into the regular
order data. the problem is matching what the customer writes with what
you have for products.
or you can add type-as-you go to let the customer select the data. so if
the fist letter typed is M then only those in the drop down will be
those that start with M. if next types 2 then only those with M2 will
show, etc.
so the customer will get a confirmation order using the normal order
pages in ofbiz.
then the order will show up in the back end and will start the
production run, once approved, unless you have automatic approval set.

Robert G. sent the following on 6/6/2012 3:05 PM:

> great thanks, ok the manufacturing process sound perfectly.
>
> Concerning the extra information i am not sure, if virtual / variants does
> the job I need. F.eX. the repair is for about 5000 models, so I dont want
> the customer to choose it in a drop down, I want him to write the
> information in a form on checkout, or on product page. These information has
> to be shown in the backend system on the order etc.
>
> what do you think?
>
> --
> View this message in context: http://ofbiz.135035.n4.nabble.com/add-a-screen-in-ecommerce-to-get-extra-information-from-the-customer-tp4633245p4633299.html
> Sent from the OFBiz - User mailing list archive at Nabble.com.
>

[Robert Gan]

Hey Freeman, thanks!

what do you mean exactly with:

BJ Freeman wrote

you can put that page in then in the back in process it into the regular
order data. the problem is matching what the customer writes with what
you have for products.

You mean, that the customer fills in a text formular or sth. else, and this data I show in my backend-order process?

I think this is a good way, but how can i do this. How do I get these fields in my productdetail page...?

I can f. ex. integrate them as html form and send the data to server to fill out kind of order attributes (are they availble? have not seen yet).

would be nice to get an answer from you :)

kindly

Robert

[Robert Gan]

btw. It would be great, if I could change the data which the customer entered in the backorderprocess..cause somtimes the wording has to be corrected, that our repair people know what to do...

[BJ Freeman]

My answer is based on using ofbiz frame work. So I will briefly
reference those things and let you research the details.
you create a FTl that has you fields you want the user to filling in.
the submit till send this through the controller, that can be processed
by code.
the code will take the fields, using Regex that you develop, and find
the service(product) that you have in ofbiz, then a standard order is
created.
once the standard order is created, anyone that has permission can view
this and modify it.
you will have to add statuses to match your work flow that will send
emails, if you need more than the standard ones ofbiz provide.

estimated time to implement 3-6 months, due to learning curve.


Robert G. sent the following on 6/25/2012 10:26 PM:

> Hey Freeman, thanks!
>
> what do you mean exactly with:
>
>
> BJ Freeman wrote
>>
>> you can put that page in then in the back in process it into the regular
>> order data. the problem is matching what the customer writes with what
>> you have for products.
>>
>
> You mean, that the customer fills in a text formular or sth. else, and this
> data I show in my backend-order process?
>
> I think this is a good way, but how can i do this. How do I get these fields
> in my productdetail page...?
>
> I can f. ex. integrate them as html form and send the data to server to fill
> out kind of order attributes (are they availble? have not seen yet).
>
> would be nice to get an answer from you :)
>
> kindly
>
> Robert
>
> --
> View this message in context: http://ofbiz.135035.n4.nabble.com/add-a-screen-in-ecommerce-to-get-extra-information-from-the-customer-tp4633245p4634100.html
> Sent from the OFBiz - User mailing list archive at Nabble.com.
>