computer store - repair requests tracking

[computer store]

HelloI am trying to use ofbiz in a computer store.  Following is some high
level process.
Customers come in and give a computer for repair.
The store/receptionist would like to create the customer request/complaints
of the computer.  They would enter the model and description of the desktop
for identification.
The request will then be assigned to a technician.
The technician should be able to see his work/tasks.  Send reminders for
urgent requests etc.

Can you do this using workeffort in ofbiz? How much is OOTB?  Can anyone
help on this on consulting role.  Please post your replies or send PM.

Thanks
varun

[computer store]

I also want to tie it to orders and invoices.  Seems like this is possible
with OOTB. How do you create a workrequest? and then when it is done, how do
you raise the invoice.

On Thu, Mar 19, 2009 at 3:29 PM, computer store <
[hidden email]> wrote:

> HelloI am trying to use ofbiz in a computer store.  Following is some high
> level process.
> Customers come in and give a computer for repair.
> The store/receptionist would like to create the customer request/complaints
> of the computer.  They would enter the model and description of the desktop
> for identification.
> The request will then be assigned to a technician.
> The technician should be able to see his work/tasks.  Send reminders for
> urgent requests etc.
>
> Can you do this using workeffort in ofbiz? How much is OOTB?  Can anyone
> help on this on consulting role.  Please post your replies or send PM.
>
> Thanks
> varun
>
>

[BJ Freeman]

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you should read the Data model books reference on the ofbiz.apache.org.
book two has a model for Professional services that should get you going
in the right direction.
My suggestion is you look at the configuration way to make a service
order, on the ecommerce side.
so each product would be a type of service you provide.
repair
upgrade

my 2 cents



computer store sent the following on 3/20/2009 3:29 AM:

> I also want to tie it to orders and invoices.  Seems like this is possible
> with OOTB. How do you create a workrequest? and then when it is done, how do
> you raise the invoice.
>
> On Thu, Mar 19, 2009 at 3:29 PM, computer store <
> [hidden email]> wrote:
>
>> HelloI am trying to use ofbiz in a computer store.  Following is some high
>> level process.
>> Customers come in and give a computer for repair.
>> The store/receptionist would like to create the customer request/complaints
>> of the computer.  They would enter the model and description of the desktop
>> for identification.
>> The request will then be assigned to a technician.
>> The technician should be able to see his work/tasks.  Send reminders for
>> urgent requests etc.
>>
>> Can you do this using workeffort in ofbiz? How much is OOTB?  Can anyone
>> help on this on consulting role.  Please post your replies or send PM.
>>
>> Thanks
>> varun
>>
>>
>

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[andrewjames156]

At our computer store, we use a streamlined repair requests tracking system tied to ewasteatl practices for responsible e-waste handling and transparent customer updates. Each ticket logs device issues, repair progress, parts status, and completion timelines, ensuring accountability. Clients receive automated notifications and clear communication from intake through final delivery.