contactus form - partytoid is null.

[aswath narayana]

Hello All,
In the ecommerce store, I click on the 'contact us' link and then goes the
contactus form.
After submitting the form, the request is 'contactus'.
After tracing through the contactus, the flow ends up in
'createCommunicationEvent'.
I looked at the communicationEvent table and 'partyto' is null.

which email address recieves the email when the contactus form is
submitted.  Where is it configured?

Regards
-Aswath

[aswath narayana]

Any pointers for this...

Seems like a bug to me.

Thanks
-Aswath

On Mon, Oct 5, 2009 at 4:18 PM, aswath narayana
<[hidden email]>wrote:

> Hello All,
> In the ecommerce store, I click on the 'contact us' link and then goes the
> contactus form.
> After submitting the form, the request is 'contactus'.
> After tracing through the contactus, the flow ends up in
> 'createCommunicationEvent'.
> I looked at the communicationEvent table and 'partyto' is null.
>
> which email address recieves the email when the contactus form is
> submitted.  Where is it configured?
>
> Regards
> -Aswath
>

[MarioF]

I am not an expert but I saw that the admin can see this communications in: Applications-> Party -> Communications.

I hope this help.

aswath wrote

Any pointers for this...

Seems like a bug to me.

Thanks
-Aswath

On Mon, Oct 5, 2009 at 4:18 PM, aswath narayana
<[e-mail]>wrote:

> Hello All,
> In the ecommerce store, I click on the 'contact us' link and then goes the
> contactus form.
> After submitting the form, the request is 'contactus'.
> After tracing through the contactus, the flow ends up in
> 'createCommunicationEvent'.
> I looked at the communicationEvent table and 'partyto' is null.
>
> which email address recieves the email when the contactus form is
> submitted.  Where is it configured?
>
> Regards
> -Aswath
>

[aswath narayana]

Yes, thats correct. we can see in Applications-> Party -> Communications.
 I am understanding the following
* to which emailid the email is sent out

I looked more into the details of services like
createCommunicationEvent, sendEmailDated and verifying database rows, I am
thinking that this functionality is broken and not functioning.

-Aswath

On Tue, Oct 6, 2009 at 4:28 PM, MarioF <[hidden email]> wrote:

>
> I am not an expert but I saw that the admin can see this communications in:
> Applications-> Party -> Communications.
>
> I hope this help.
>
>
>
>
> aswath wrote:
> >
> > Any pointers for this...
> >
> > Seems like a bug to me.
> >
> > Thanks
> > -Aswath
> >
> > On Mon, Oct 5, 2009 at 4:18 PM, aswath narayana
> > <[hidden email]>wrote:
> >
> >> Hello All,
> >> In the ecommerce store, I click on the 'contact us' link and then goes
> >> the
> >> contactus form.
> >> After submitting the form, the request is 'contactus'.
> >> After tracing through the contactus, the flow ends up in
> >> 'createCommunicationEvent'.
> >> I looked at the communicationEvent table and 'partyto' is null.
> >>
> >> which email address recieves the email when the contactus form is
> >> submitted.  Where is it configured?
> >>
> >> Regards
> >> -Aswath
> >>
> >
> >
>
> --
> View this message in context:
> http://www.nabble.com/contactus-form---partytoid-is-null.-tp25748618p25766612.html
> Sent from the OFBiz - User mailing list archive at Nabble.com.
>
>

[aswath narayana]

After doing more debugging, It seems like that no email is sent out for this
feature.  It is just seen in
Applications-> Party -> Communications for the admin.

For the communicationEventType=WEB_SITE_COMMUNICATI, no email get sent out.
Is this correct?

-Aswath

On Tue, Oct 6, 2009 at 7:30 PM, aswath narayana
<[hidden email]>wrote:

> Yes, thats correct. we can see in Applications-> Party -> Communications.
>  I am understanding the following
> * to which emailid the email is sent out
>
> I looked more into the details of services like
> createCommunicationEvent, sendEmailDated and verifying database rows, I am
> thinking that this functionality is broken and not functioning.
>
> -Aswath
>
>
> On Tue, Oct 6, 2009 at 4:28 PM, MarioF <[hidden email]> wrote:
>
>>
>> I am not an expert but I saw that the admin can see this communications
>> in:
>> Applications-> Party -> Communications.
>>
>> I hope this help.
>>
>>
>>
>>
>> aswath wrote:
>> >
>> > Any pointers for this...
>> >
>> > Seems like a bug to me.
>> >
>> > Thanks
>> > -Aswath
>> >
>> > On Mon, Oct 5, 2009 at 4:18 PM, aswath narayana
>> > <[hidden email]>wrote:
>> >
>> >> Hello All,
>> >> In the ecommerce store, I click on the 'contact us' link and then goes
>> >> the
>> >> contactus form.
>> >> After submitting the form, the request is 'contactus'.
>> >> After tracing through the contactus, the flow ends up in
>> >> 'createCommunicationEvent'.
>> >> I looked at the communicationEvent table and 'partyto' is null.
>> >>
>> >> which email address recieves the email when the contactus form is
>> >> submitted.  Where is it configured?
>> >>
>> >> Regards
>> >> -Aswath
>> >>
>> >
>> >
>>
>> --
>> View this message in context:
>> http://www.nabble.com/contactus-form---partytoid-is-null.-tp25748618p25766612.html
>> Sent from the OFBiz - User mailing list archive at Nabble.com.
>>
>>
>

[Scott Gray-2]

A communication event doesn't necessary result in an email being  
created and I don't think it was the intention of whoever wrote the  
ecommerce contact us to form to send one.

Regards
Scott

HotWax Media
http://www.hotwaxmedia.com

On 7/10/2009, at 9:29 PM, aswath narayana wrote:

> After doing more debugging, It seems like that no email is sent out  
> for this
> feature.  It is just seen in
> Applications-> Party -> Communications for the admin.
>
> For the communicationEventType=WEB_SITE_COMMUNICATI, no email get  
> sent out.
> Is this correct?
>
> -Aswath
>
> On Tue, Oct 6, 2009 at 7:30 PM, aswath narayana
> <[hidden email]>wrote:
>
>> Yes, thats correct. we can see in Applications-> Party ->  
>> Communications.
>> I am understanding the following
>> * to which emailid the email is sent out
>>
>> I looked more into the details of services like
>> createCommunicationEvent, sendEmailDated and verifying database  
>> rows, I am
>> thinking that this functionality is broken and not functioning.
>>
>> -Aswath
>>
>>
>> On Tue, Oct 6, 2009 at 4:28 PM, MarioF <[hidden email]>  
>> wrote:
>>
>>>
>>> I am not an expert but I saw that the admin can see this  
>>> communications
>>> in:
>>> Applications-> Party -> Communications.
>>>
>>> I hope this help.
>>>
>>>
>>>
>>>
>>> aswath wrote:
>>>>
>>>> Any pointers for this...
>>>>
>>>> Seems like a bug to me.
>>>>
>>>> Thanks
>>>> -Aswath
>>>>
>>>> On Mon, Oct 5, 2009 at 4:18 PM, aswath narayana
>>>> <[hidden email]>wrote:
>>>>
>>>>> Hello All,
>>>>> In the ecommerce store, I click on the 'contact us' link and  
>>>>> then goes
>>>>> the
>>>>> contactus form.
>>>>> After submitting the form, the request is 'contactus'.
>>>>> After tracing through the contactus, the flow ends up in
>>>>> 'createCommunicationEvent'.
>>>>> I looked at the communicationEvent table and 'partyto' is null.
>>>>>
>>>>> which email address recieves the email when the contactus form is
>>>>> submitted.  Where is it configured?
>>>>>
>>>>> Regards
>>>>> -Aswath
>>>>>
>>>>
>>>>
>>>
>>> --
>>> View this message in context:
>>> http://www.nabble.com/contactus-form---partytoid-is-null.-tp25748618p25766612.html
>>> Sent from the OFBiz - User mailing list archive at Nabble.com.
>>>
>>>
>>

[Robert Gan]

hey guys,

I realized the same behavior, the email is saved to the communication screens under party application. I get them there and can answer to it and the customer get's it into his account.

But I want to get an email and send an email to the customer. Because customer's normally expect to get an email answer to their request and do not look every day into their webshop account.

How do you handle this requirement?

greetings

robert