Out of the box? No. These are pretty custom requirements.
Are they possible, yeah, and even fairly trivial.
-David
amit charaya wrote:
> For our retail telecom business, we are looking for expert help in
> integrating an open source CRM solution on our server that will give us the
> ability to:
> Enable Customer Service agents to open, manage, assign and track service
> tickets
> 1. Create new customer records & service tickets from customized web
> forms as well as from Customer Service agent manual input
> 2. Integrate with our customized OSCommerce shopping cart to track
> customer purchase history
> 3. Integrate with Call Detail Records (CDR) in MySQL database so CS
> agents can view and search customer call records from within CRM portal
> 4. Provide robust internal and customer-facing knowledge base and
> support files
> 5. Enable customers to view their service ticket and order status via
> secure login
> 6. Clear & concise customer reporting & tracking
> 7. Export detailed reports and complete data dumps of all records
> 8. CTI integration (screen pops, etc) with our VoIP virtual PBX that
> tracks calls to Customer Service agents
> 9. Provide live chat with Customer Service
Locked
