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https://issues.apache.org/jira/browse/OFBIZ-6728?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=15008606#comment-15008606 ]
Pierre Smits edited comment on OFBIZ-6728 at 11/17/15 1:03 PM:
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Doing professional services is different than doing transfer of physical goods and it affects how business processes and procedures are defined (and captured in software solutions). In professional services a customer doesn't return a service, like the provider doesn't ship the service. It is more like doesn't accept/provide Or it is done partially. And that has consequences. Most probably as stated in a agreement/contract and/or general terms.
A refund is only required when money has already exchanged hands between customer and provider. Otherwise a credit invoice suffices to counter the invoice sent. And it is the accounting department who will close the books on that.
was (Author: pfm.smits):
Doing professional services is different than doing transfer of physical goods and how it affects business processes. In professional services a customer doesn't return a service, like the provider doesn't ship the service. It is more like doesn't accept/provide Or it is done partially. And that has consequences. Most probably as stated in a agreement/contract and/or general terms.
A refund is only required when money has already exchanged hands between customer and provider. Otherwise a credit invoice suffices to counter the invoice sent. And it is the accounting department who will close the books on that.
> Getting error when returning service (non-physical) product
> -----------------------------------------------------------
>
> Key: OFBIZ-6728
> URL:
https://issues.apache.org/jira/browse/OFBIZ-6728> Project: OFBiz
> Issue Type: Bug
> Components: order
> Affects Versions: Release Branch 14.12, Trunk
> Reporter: Akash Jain
> Fix For: Release Branch 14.12, Trunk
>
> Attachments: Create-Return.png, Error.png, OFBIZ-6728.patch
>
>
> I have created order with "SV-1000" product (isPhysical != 'Y' on product type entity) of SERVICE type. When I am returning this product getting error, attached (Create-Return.png & Error.png) screen-shot for the same.
> To fix above error added this data because product type of SV-1000 is SERVICE:
> ========
> <ReturnItemTypeMap returnHeaderTypeId="CUSTOMER_RETURN" returnItemMapKey="SERVICE" returnItemTypeId="RET_SPROD_ITEM"/>
> ========
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