[jira] Created: (OFBIZ-1538) Recover shopping cart and email customer for feedback or support.

[Nicolas Malin (Jira)]

Recover shopping cart and email customer for feedback or support.
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                 Key: OFBIZ-1538
                 URL: https://issues.apache.org/jira/browse/OFBIZ-1538
             Project: OFBiz
          Issue Type: New Feature
          Components: order
            Reporter: Rohit Sureka


Hi,

I would like to propose a new feature in the order manager and the ecommerce application. The feature should allow the sales manager or marketing officer of the company to recover the items in the shopping cart of a online shopper who did added the products to the cart and signed for an account on the website but for some reason did not complele the transaction. The officer shoufd be able to retrieve the carts in a list and must be able to see the items in each cart. He must then be able to send courtesy emails (from a template) to the selected customers, asking for feedback on the shopping experience and/or offering any help/support the customer might need to complete the transaction.

I believe this to be a very useful feature and help to business improve its customer-care and at the same time increase the conversions.

Any ideas and suggestions of this is welcome.

Thanks,

Rohit


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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1538?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#action_12554380 ]

Bilgin Ibryam commented on OFBIZ-1538:
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CartAbandonedLine entity could help you.

> Recover shopping cart and email customer for feedback or support.
> -----------------------------------------------------------------
>
>                 Key: OFBIZ-1538
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1538
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: order
>            Reporter: Rohit Sureka
>
> Hi,
> I would like to propose a new feature in the order manager and the ecommerce application. The feature should allow the sales manager or marketing officer of the company to recover the items in the shopping cart of a online shopper who did added the products to the cart and signed for an account on the website but for some reason did not complele the transaction. The officer shoufd be able to retrieve the carts in a list and must be able to see the items in each cart. He must then be able to send courtesy emails (from a template) to the selected customers, asking for feedback on the shopping experience and/or offering any help/support the customer might need to complete the transaction.
> I believe this to be a very useful feature and help to business improve its customer-care and at the same time increase the conversions.
> Any ideas and suggestions of this is welcome.
> Thanks,
> Rohit

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