[jira] Created: (OFBIZ-1627) POS payment failures should not be retried and notified by email

[Nicolas Malin (Jira)]

POS payment failures should not be retried and notified by email
----------------------------------------------------------------

                 Key: OFBIZ-1627
                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
             Project: OFBiz
          Issue Type: Bug
          Components: accounting
    Affects Versions: SVN trunk
            Reporter: Chris Lombardi


After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.

"Problem connecting to payment processor; we will continue to retry and notify you by email."

This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.

I'm not sure which yet.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12567234#action_12567234 ]

Jacques Le Roux commented on OFBIZ-1627:
----------------------------------------

I think it"s an incorrect error message, to be checked though...

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12572231#action_12572231 ]

Bilgin Ibryam commented on OFBIZ-1627:
--------------------------------------

Yes it is an incorrect error message in POS Store - DemoRetail.xml:55.

POS payments are faceToFace and if there is an error during authorization, the order is canceled and not retried.

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Jacques Le Roux reassigned OFBIZ-1627:
--------------------------------------

    Assignee: Jacques Le Roux

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>            Assignee: Jacques Le Roux
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12572250#action_12572250 ]

Jacques Le Roux commented on OFBIZ-1627:
----------------------------------------

Please Chris,

Could you try to suppress this error message from the backoffice UI (store) and try anew. If you do not get the message again (you should not) I will remove it from DemoRetail.xml.

Thanks Bilgin

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>            Assignee: Jacques Le Roux
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12580173#action_12580173 ]

Chris Lombardi commented on OFBIZ-1627:
---------------------------------------

I have the machine set up again for this scenario and I do see the same error message.  

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>            Assignee: Jacques Le Roux
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12580296#action_12580296 ]

Bilgin Ibryam commented on OFBIZ-1627:
--------------------------------------

Chris,

Did you remove the error message from Store data?

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>            Assignee: Jacques Le Roux
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Chris Lombardi updated OFBIZ-1627:
----------------------------------

    Attachment: ofbiz-1627.patch

This patch changes the error message.

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>            Assignee: Jacques Le Roux
>         Attachments: ofbiz-1627.patch
>
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-1627?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Jacques Le Roux closed OFBIZ-1627.
----------------------------------

       Resolution: Fixed
    Fix Version/s: Release Branch 4.0
                   SVN trunk

Thanks Chris,

Your patch is in trunk revision: 639207, release4.0 639209

> POS payment failures should not be retried and notified by email
> ----------------------------------------------------------------
>
>                 Key: OFBIZ-1627
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1627
>             Project: OFBiz
>          Issue Type: Bug
>          Components: accounting
>    Affects Versions: SVN trunk
>            Reporter: Chris Lombardi
>            Assignee: Jacques Le Roux
>             Fix For: SVN trunk, Release Branch 4.0
>
>         Attachments: ofbiz-1627.patch
>
>
> After receiving an intentional connection error to a payment processor, I receieved the following error on the POS.
> "Problem connecting to payment processor; we will continue to retry and notify you by email."
> This is either 1) an incorrect error message or 2) a troubling process flow that needs to be corrected.
> I'm not sure which yet.

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