[jira] Created: (OFBIZ-3709) Store Incoming email does not factor in 'reply-to' email

[Nicolas Malin (Jira)]

Store Incoming email does not factor in 'reply-to' email
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                 Key: OFBIZ-3709
                 URL: https://issues.apache.org/jira/browse/OFBIZ-3709
             Project: OFBiz
          Issue Type: Improvement
          Components: party
    Affects Versions: SVN trunk
         Environment: Linux, postgres.
            Reporter: Rohit Sureka


Hi,

The storeIncomingEmail function in CommunicationEventServices.java, does not factor in the reply-to email address while looking for the party for whom to create the communication event.

I guess it is now common to receive emails from customers from various channel like ebay, paypal, google checkout etc. (support by ofbiz now), using their inbuilt email forms. The emails so received are from the channels standard noreply email address with the customers email in the reply-to option. In such cases the email are not linked to the party in ofbiz.

Thus is suppose the functions should not check for existing party with the 'from' email, but also for 'reply-to' email address and the communication thus created should link the message with the party for the 'reply-to' email address.

i hope my thoughts are right, any feedback is welcome.

Thanks

Rohit


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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-3709?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12917625#action_12917625 ]

Jacques Le Roux commented on OFBIZ-3709:
----------------------------------------

Hi Rohit,

This makes sense indeed, nor it handle return-path BTW (for errors, spams, etc.)

> Store Incoming email does not factor in 'reply-to' email
> --------------------------------------------------------
>
>                 Key: OFBIZ-3709
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-3709
>             Project: OFBiz
>          Issue Type: Improvement
>          Components: party
>    Affects Versions: SVN trunk
>         Environment: Linux, postgres.
>            Reporter: Rohit Sureka
>
> Hi,
> The storeIncomingEmail function in CommunicationEventServices.java, does not factor in the reply-to email address while looking for the party for whom to create the communication event.
> I guess it is now common to receive emails from customers from various channel like ebay, paypal, google checkout etc. (support by ofbiz now), using their inbuilt email forms. The emails so received are from the channels standard noreply email address with the customers email in the reply-to option. In such cases the email are not linked to the party in ofbiz.
> Thus is suppose the functions should not check for existing party with the 'from' email, but also for 'reply-to' email address and the communication thus created should link the message with the party for the 'reply-to' email address.
> i hope my thoughts are right, any feedback is welcome.
> Thanks
> Rohit

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