order payment capture COD / receive Payment on AR to an order

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order payment capture COD / receive Payment on AR to an order

Robert Gan
Hey I have the following problem:

I get an error (error while captureorderpayments) when I want to ship an order in the following cases:

1. I create a COD order. COD means that the customer pays when he gets the goods, so the shipment has to leave our warehouse before the payment is done. It is working correct, that I find it in picking screens etc. so that I can prepare the shipment. But when I want to finish the packaging screen I get the above error.

2. Same error occurs when I have an Order created lets say with moneyorder payment. Than I do not receive the payment with the order screen, instead I decided to receive it with the accounting screens (AR). There I receive the payment with relation to the customer. So the payment is shown on the party screen "financial history". Than I approve the order. After approving the order is not shown as payed but I can pick and pack the order. The above error occurs when I want to finish the packing. I suppose that the error exists, because the payment is not assigned to the order, so that it cannot be captured to the invoice at the end.

Maybe it is the same reason for the COD payment, cause there is no payment when the item leaves the warehous.

Do someone have the same behavior, or do know any solution?

please let me know.

thank you

robert
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Re: order payment capture COD / receive Payment on AR to an order

Robert Gan
noone an idea?