sendCommEventAsEmail - FromContactMech entity does not exist

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sendCommEventAsEmail - FromContactMech entity does not exist

krishan.babbar
Hi,

I was trying to send newsletter (bulk emails) by creating communication event.
It fires service sendCommEventAsEmail (CommunicationEventServices.java). From this service I am getting following error:
[  ServiceDispatcher.java:534:ERROR] Error in Service [sendCommEventAsEmail]: ERROR: Communication event must have a from contact mech that is an email for comm event Id 10680

But when investigating further there is no FromContactMech entity exists.

Also when I tried to add “From Contact Mech” in Create new Contact List Comm Event screen (Advance Features), it is not showing any record.

One add on while sending bulk email/newsletter. I would like to send email contents using ftl file. Where can I tell this to communication event and how?

Any pointer/help would be appreciable.


With Regards,
Krishan Babbar | Sr. Software Engineer
+91-946-303-0996
Paxcel Technologies Pvt. Ltd. Passion for Excellence
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