Re: Users - Billing Account Credit showing up on Return

Posted by Mark Mantarro on
URL: http://ofbiz.116.s1.nabble.com/Users-Billing-Account-setup-on-Return-tp137314p137320.html

Shoot, forgot to answer the second part of ur question.

The billing account is created, the customer refund shows up in payments
however with a blank status... hmmmmm

Again... are my steps below correct?  Am I missing a few?

Mark

-----Original Message-----
From: Si Chen [mailto:[hidden email]]
Sent: Wednesday, February 08, 2006 2:57 PM
To: OFBiz Users / Usage Discussion
Subject: Re: [OFBiz] Users - Billing Account Credit showing up on Return

What do you mean credit does not show up in shopping cart?  When you
look up the billing account in accounting, does it not work?

You can try it on our server demo.opensourcestrategies.com:8086/ordermgr
and then let me know which order/return/customer/credit combination
didn't work.

Si

Mark Mantarro wrote:

>Ok, this is more a workflow question.  The Billing account is created if
the

>correct steps are followed.  I can't find any definitive documentation on
>all the steps for a return.  Here is what I have so far:
>
>-Create Return from Order.
>-Modify the items to return, click checkbox of appropriate lines
>-Click Accept Return button
>-In Return Header screen change status to Received (this creates billing
>acct)
>-Now pick new bill acct from dropdown that appears.
>-Click Update.......
>
>And that's as far as I get...  The must be other steps because the "credit"
>doesn't show up in the shopping cart.
>
>I've gotten this to work once by doing a number of other things and I guess
>just got lucky.
>
>Thanks,
>Mark
>
>-----Original Message-----
>From: Si Chen [mailto:[hidden email]]
>Sent: Wednesday, February 08, 2006 12:07 PM
>To: OFBiz Users / Usage Discussion
>Subject: Re: [OFBiz] Users - Billing Account setup on Return
>
>If it does not open a JIRA issue and report a bug.
>
>Mark Mantarro wrote:
>
>  
>
>>That's what I thought should happen... let me test some more and get back
>>    
>>
>to
>  
>
>>you....
>>
>>Mark
>>
>>-----Original Message-----
>>From: Si Chen [mailto:[hidden email]]
>>Sent: Wednesday, February 08, 2006 11:52 AM
>>To: OFBiz Users / Usage Discussion
>>Subject: Re: [OFBiz] Users - Billing Account setup on Return
>>
>>If you return for credit and accept return without a billing account, it
>>should create a new billing account for you. Does it not?
>>
>>Si
>>
>>Mark Mantarro wrote:
>>
>>
>>
>>    
>>
>>>I've had my first customer that needed a discount for damage. I used
>>>the return link in the order and used the manual return adjustment at
>>>the bottom to give them a set amount to Store Credit... and then what?
>>>
>>>I figured out that I had to set up a billing account for the customer.
>>>add Billing Address the contact, find the correct Contact Mech ID to
>>>use in the billing account, then go back to the return, and associate
>>>it with the billing account.. Etc. until it finally showed a credit if
>>>I created another order for the customer..
>>>
>>>Did I miss something, is there an easier way to do this?
>>>
>>>Thanks,
>>>
>>>Mark
>>>
>>>------------------------------------------------------------------------
>>>
>>>
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>>>
>>>      
>>>
>>
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>>    
>>
>
>
>
>_______________________________________________
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>[hidden email]
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