Could you please tell me the reason for this problem

[skpradeepkumar]

Hi all,

 I have integrated the the cybersource as my payment management system to
process our payments. It is working properly. But vocationally it is causing
problem. ie Even after getting the rejected(REJECT) response from the
cybersource the orders are getting created.
Why this is happening and what might be the reason? In which area I need to
analyze to solve this problem?




--
With regards,
S K Pradeep kumar

[BJ Freeman]

what service are you calling from the product store to deal with
cybersource
what svn rev are you using?
please include the logs relative to this.


Pradeep Kumar sent the following on 9/25/2008 11:39 AM:

> Hi all,
>
>  I have integrated the the cybersource as my payment management system to
> process our payments. It is working properly. But vocationally it is causing
> problem. ie Even after getting the rejected(REJECT) response from the
> cybersource the orders are getting created.
> Why this is happening and what might be the reason? In which area I need to
> analyze to solve this problem?
>
>
>
>

[skpradeepkumar]

Hello sir,

I am using svn ver : ofbiz_582338
I am using service ccAuth
And please find the attached logs.
Problem with order Id : RAF11948

On Fri, Sep 26, 2008 at 12:19 AM, BJ Freeman <[hidden email]> wrote:

what service are you calling from the product store to deal with
cybersource
what svn rev are you using?
please include the logs relative to this.


Pradeep Kumar sent the following on 9/25/2008 11:39 AM:

> Hi all,
>
>  I have integrated the the cybersource as my payment management system to
> process our payments. It is working properly. But vocationally it is causing
> problem. ie Even after getting the rejected(REJECT) response from the
> cybersource the orders are getting created.
> Why this is happening and what might be the reason? In which area I need to
> analyze to solve this problem?
>
>
>
>

--
With regards,
S K Pradeep kumar

[BJ Freeman]

looks like your not using ofbiz with its embedded tomcat.
you have many errors.
if you run this in a the embedded mode and show not all the logs, but
the entries in the logs that relate to this error from the runtime/logs
files, then we can help


Pradeep Kumar sent the following on 9/25/2008 12:52 PM:

> Hello sir,
>
> I am using svn ver : ofbiz_582338
> I am using service ccAuth
> And please find the attached logs.
> Problem with order Id :
> RAF11948<https://www.rafcollection.com/emartorder/control/orderview?orderId=RAF11948>
>
>
> On Fri, Sep 26, 2008 at 12:19 AM, BJ Freeman <[hidden email]> wrote:
>
>> what service are you calling from the product store to deal with
>> cybersource
>> what svn rev are you using?
>> please include the logs relative to this.
>>
>>
>> Pradeep Kumar sent the following on 9/25/2008 11:39 AM:
>>> Hi all,
>>>
>>>  I have integrated the the cybersource as my payment management system to
>>> process our payments. It is working properly. But vocationally it is
>> causing
>>> problem. ie Even after getting the rejected(REJECT) response from the
>>> cybersource the orders are getting created.
>>> Why this is happening and what might be the reason? In which area I need
>> to
>>> analyze to solve this problem?
>>>
>>>
>>>
>>>
>>
>
>

[rajsaini]

What is wrong with order creation if payment is rejected? AFAIK, order
is created before it goes to the payment processor and if payment is
rejected order is created in CREATED state. Is this not correct behavior?

Thanks,

Raj

Pradeep Kumar wrote:

> Hi all,
>
>  I have integrated the the cybersource as my payment management system to
> process our payments. It is working properly. But vocationally it is causing
> problem. ie Even after getting the rejected(REJECT) response from the
> cybersource the orders are getting created.
> Why this is happening and what might be the reason? In which area I need to
> analyze to solve this problem?
>
>
>
>
>  

[BJ Freeman]

orders are created and held in that mode till an valid authorization or
 a cancel do to length of time open.
if an authorization fails, then a retry is done till retries expire.


had a look at the cybersource code.
service cyberSourceCCAuth
found this TODO
    private static void processAuthResult(Map reply, Map<String, Object>
result) {
        String decision = getDecision(reply);
        if ("ACCEPT".equalsIgnoreCase(decision)) {
            result.put("authCode",
reply.get("ccAuthReply_authorizationCode"));
            result.put("authResult", Boolean.TRUE);
        } else {
            result.put("authCode", decision);
            result.put("authResult", Boolean.FALSE);
            // TODO: based on reasonCode populate the following flags as
applicable: resultDeclined, resultNsf, resultBadExpire, resultBadCardNumber
        }
        result.put("authFlag", reply.get("ccAuthReply_reasonCode"));
is returned.
https://demo.hotwaxmedia.com/webtools/control/availableServices?sel_service_name=cyberSourceCCAuth
shows the authFlag as a return

in PaymentGatewayServices.java #processAuthResult()

            response.set("gatewayFlag", context.get("authFlag"));
            response.set("gatewayMessage", context.get("authMessage"));
            response.set("transactionDate", UtilDateTime.nowTimestamp());

            if (Boolean.TRUE.equals((Boolean)
context.get("resultDeclined"))) response.set("resultDeclined", "Y");
            if (Boolean.TRUE.equals((Boolean) context.get("resultNsf")))
response.set("resultNsf", "Y");
            if (Boolean.TRUE.equals((Boolean)
context.get("resultBadExpire"))) response.set("resultBadExpire", "Y");
            if (Boolean.TRUE.equals((Boolean)
context.get("resultBadCardNumber"))) response.set("resultBadCardNumber",
"Y");

so the gatewayFlag is never evaluated and the
resultDeclined, resultNsf, resultBadExpire, resultBadCardNumber
flags are never set in the cybersource code so they are not acted on
specfically
            if (Boolean.TRUE.equals((Boolean)
context.get("resultDeclined"))) response.set("resultDeclined", "Y");

hope that helps.

Raj Saini sent the following on 9/25/2008 10:11 PM:

> What is wrong with order creation if payment is rejected? AFAIK, order
> is created before it goes to the payment processor and if payment is
> rejected order is created in CREATED state. Is this not correct behavior?
>
> Thanks,
>
> Raj
>
> Pradeep Kumar wrote:
>> Hi all,
>>
>>  I have integrated the the cybersource as my payment management system to
>> process our payments. It is working properly. But vocationally it is
>> causing
>> problem. ie Even after getting the rejected(REJECT) response from the
>> cybersource the orders are getting created.
>> Why this is happening and what might be the reason? In which area I
>> need to
>> analyze to solve this problem?
>>
>>
>>
>>
>>  
>
>
>
>

[BJ Freeman]

Could you please open a Jira issue, if you going to patch this ?
http://docs.ofbiz.org/display/OFBADMIN/OFBiz+Contributors+Best+Practices

BJ Freeman sent the following on 9/25/2008 11:46 PM:

> orders are created and held in that mode till an valid authorization or
>  a cancel do to length of time open.
> if an authorization fails, then a retry is done till retries expire.
>
>
> had a look at the cybersource code.
> service cyberSourceCCAuth
> found this TODO
>     private static void processAuthResult(Map reply, Map<String, Object>
> result) {
>         String decision = getDecision(reply);
>         if ("ACCEPT".equalsIgnoreCase(decision)) {
>             result.put("authCode",
> reply.get("ccAuthReply_authorizationCode"));
>             result.put("authResult", Boolean.TRUE);
>         } else {
>             result.put("authCode", decision);
>             result.put("authResult", Boolean.FALSE);
>             // TODO: based on reasonCode populate the following flags as
> applicable: resultDeclined, resultNsf, resultBadExpire, resultBadCardNumber
>         }
>         result.put("authFlag", reply.get("ccAuthReply_reasonCode"));
> is returned.
> https://demo.hotwaxmedia.com/webtools/control/availableServices?sel_service_name=cyberSourceCCAuth
> shows the authFlag as a return
>
> in PaymentGatewayServices.java #processAuthResult()
>
>             response.set("gatewayFlag", context.get("authFlag"));
>             response.set("gatewayMessage", context.get("authMessage"));
>             response.set("transactionDate", UtilDateTime.nowTimestamp());
>
>             if (Boolean.TRUE.equals((Boolean)
> context.get("resultDeclined"))) response.set("resultDeclined", "Y");
>             if (Boolean.TRUE.equals((Boolean) context.get("resultNsf")))
> response.set("resultNsf", "Y");
>             if (Boolean.TRUE.equals((Boolean)
> context.get("resultBadExpire"))) response.set("resultBadExpire", "Y");
>             if (Boolean.TRUE.equals((Boolean)
> context.get("resultBadCardNumber"))) response.set("resultBadCardNumber",
> "Y");
>
> so the gatewayFlag is never evaluated and the
> resultDeclined, resultNsf, resultBadExpire, resultBadCardNumber
> flags are never set in the cybersource code so they are not acted on
> specfically
>             if (Boolean.TRUE.equals((Boolean)
> context.get("resultDeclined"))) response.set("resultDeclined", "Y");
>
> hope that helps.
>
> Raj Saini sent the following on 9/25/2008 10:11 PM:
>> What is wrong with order creation if payment is rejected? AFAIK, order
>> is created before it goes to the payment processor and if payment is
>> rejected order is created in CREATED state. Is this not correct behavior?
>>
>> Thanks,
>>
>> Raj
>>
>> Pradeep Kumar wrote:
>>> Hi all,
>>>
>>>  I have integrated the the cybersource as my payment management system to
>>> process our payments. It is working properly. But vocationally it is
>>> causing
>>> problem. ie Even after getting the rejected(REJECT) response from the
>>> cybersource the orders are getting created.
>>> Why this is happening and what might be the reason? In which area I
>>> need to
>>> analyze to solve this problem?
>>>
>>>
>>>
>>>
>>>  
>>
>>
>>
>
>
>
>