To back up your Office 365 mailbox to a PST file, you can use the eDiscovery feature in the Office 365 Security & Compliance Center. Here's a step-by-step guide:
Step 1: Sign in to the Office 365 Security & Compliance Center
1. Go to the Office 365 Security & Compliance Center (
https://protection.office.com) and sign in using your Office 365 administrator credentials.
Step 2: Create a New Content Search
1. In the Security & Compliance Center, navigate to "Search & Investigation" and select "Content search."
2. Click on the "New search" button to create a new content search.
Step 3: Configure the Content Search
1. In the "Name" field, enter a name for your search to identify it later.
2. In the "Keywords and conditions" section, you can specify any specific keywords or conditions to narrow down the search if needed.
3. In the "Locations" section, select "Specific locations" and then choose "Exchange" under "Select locations."
4. In the "In-place hold and litigation hold settings" section, make sure to enable the "Enable de-duplication" option to eliminate duplicate items from the search results.
5. Click on "Save & run" to save the search settings and start the search.
Step 4: Export Search Results to a PST File
1. Once the content search has completed, go back to the "Content search" page.
2. Select the search you created, and click on the "Export results" button.
3. In the "Export content" window, select the options for the export, including the desired export format (PST) and the delivery method (Download link or Send to Azure Storage).
4. Fill in the necessary details according to your chosen delivery method.
5. Click on the "Start export" button to initiate the export process.
Step 5: Download the PST File
1. If you selected the "Download link" option in the previous step, you will receive an email notification with a download link once the export is completed.
2. Click on the provided link to download the PST file to your local machine.
That's it! You have now successfully backed up your Office 365 mailbox to a PST file. Please note that the process may take some time depending on the size of your mailbox and the number of items being exported.