How to handle Returns from the Post Office
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How to handle Returns from the Post Office
 
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Hi Guys,
I am wondering how people using the facility module out there handle their returned items sent back from the post office for reasons like incorrect address, item not delivered or item not collected etc. I have found a section in Order (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which is more like an RMA system that also handles returns to suppliers (http://en.wikipedia.org/wiki/Return_merchandise_authorization). Cheers Sam |
Re: How to handle Returns from the Post Office
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in the facility module the item is put in holding bin for disposition.
A task is generated for the order that is was returned and why. depending on the level of CRM you have, it ranges from being in the task in the ordermgr to being directed to the CRM manager(party) for assignment. based on the handling of the task it is either reshipped or handle as stock return. stock return depends on the stores policy about returns. do you charge a restocking fee which would be work-effort. the restocking takes the item from the holding bin and returns it to inventory. ========================= BJ Freeman http://bjfreeman.elance.com Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> Specialtymarket.com <http://www.specialtymarket.com/> Systems Integrator-- Glad to Assist Chat Y! messenger: bjfr33man <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> Sam Hamilton sent the following on 3/21/2010 8:13 PM: > Hi Guys, > > I am wondering how people using the facility module out there handle > their returned items sent back from the post office for reasons like > incorrect address, item not delivered or item not collected etc. > > I have found a section in Order > (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which > is more like an RMA system that also handles returns to suppliers > (http://en.wikipedia.org/wiki/Return_merchandise_authorization). > > Cheers > Sam > |
Re: How to handle Returns from the Post Office
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In reply to this post by samhamilton
should mention most of this can be done with simple methods services and
ECA's ========================= BJ Freeman http://bjfreeman.elance.com Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> Specialtymarket.com <http://www.specialtymarket.com/> Systems Integrator-- Glad to Assist Chat Y! messenger: bjfr33man <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> BJ Freeman sent the following on 3/21/2010 8:41 PM: > in the facility module the item is put in holding bin for disposition. > A task is generated for the order that is was returned and why. > depending on the level of CRM you have, it ranges from being in the task > in the ordermgr to being directed to the CRM manager(party) for assignment. > > based on the handling of the task it is either reshipped or handle as > stock return. stock return depends on the stores policy about returns. > do you charge a restocking fee which would be work-effort. > the restocking takes the item from the holding bin and returns it to > inventory. > > ========================= > BJ Freeman > http://bjfreeman.elance.com > Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> > Specialtymarket.com <http://www.specialtymarket.com/> > > Systems Integrator-- Glad to Assist > > Chat Y! messenger: bjfr33man > <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> > > > Sam Hamilton sent the following on 3/21/2010 8:13 PM: >> Hi Guys, >> >> I am wondering how people using the facility module out there handle >> their returned items sent back from the post office for reasons like >> incorrect address, item not delivered or item not collected etc. >> >> I have found a section in Order >> (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which >> is more like an RMA system that also handles returns to suppliers >> (http://en.wikipedia.org/wiki/Return_merchandise_authorization). >> >> Cheers >> Sam >> > > > |
Re: How to handle Returns from the Post Office
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Thanks BJ,
So your saying that we need to customise OFBiz to correctly handle returns from the Post Office but the customisation should be simple and easy to do? Sorry Monday morning... On 22/03/2010 11:50, BJ Freeman wrote: > should mention most of this can be done with simple methods services and > ECA's > > ========================= > BJ Freeman > http://bjfreeman.elance.com > Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> > Specialtymarket.com <http://www.specialtymarket.com/> > > Systems Integrator-- Glad to Assist > > Chat Y! messenger: bjfr33man > <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> > > > BJ Freeman sent the following on 3/21/2010 8:41 PM: >> in the facility module the item is put in holding bin for disposition. >> A task is generated for the order that is was returned and why. >> depending on the level of CRM you have, it ranges from being in the task >> in the ordermgr to being directed to the CRM manager(party) for assignment. >> >> based on the handling of the task it is either reshipped or handle as >> stock return. stock return depends on the stores policy about returns. >> do you charge a restocking fee which would be work-effort. >> the restocking takes the item from the holding bin and returns it to >> inventory. >> >> ========================= >> BJ Freeman >> http://bjfreeman.elance.com >> Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> >> Specialtymarket.com <http://www.specialtymarket.com/> >> >> Systems Integrator-- Glad to Assist >> >> Chat Y! messenger: bjfr33man >> <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> >> >> >> Sam Hamilton sent the following on 3/21/2010 8:13 PM: >>> Hi Guys, >>> >>> I am wondering how people using the facility module out there handle >>> their returned items sent back from the post office for reasons like >>> incorrect address, item not delivered or item not collected etc. >>> >>> I have found a section in Order >>> (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which >>> is more like an RMA system that also handles returns to suppliers >>> (http://en.wikipedia.org/wiki/Return_merchandise_authorization). >>> >>> Cheers >>> Sam >>> >> >> >> > > |
Re: How to handle Returns from the Post Office
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In reply to this post by BJ Freeman
simple and easy is subjective. :D
simple methods are mini lang code\ however the hard part is deciding what to put in simple methods and what put in ECA. once that is done then it is just coding. ======================= BJ Freeman http://bjfreeman.elance.com Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> Specialtymarket.com <http://www.specialtymarket.com/> Systems Integrator-- Glad to Assist Chat Y! messenger: bjfr33man <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> Sam Hamilton sent the following on 3/22/2010 12:21 AM: > Thanks BJ, > > So your saying that we need to customise OFBiz to correctly handle > returns from the Post Office but the customisation should be simple and > easy to do? > > Sorry Monday morning... > > > On 22/03/2010 11:50, BJ Freeman wrote: >> should mention most of this can be done with simple methods services and >> ECA's >> >> ========================= >> BJ Freeman >> http://bjfreeman.elance.com >> Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> >> Specialtymarket.com <http://www.specialtymarket.com/> >> >> Systems Integrator-- Glad to Assist >> >> Chat Y! messenger: bjfr33man >> <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> >> >> >> BJ Freeman sent the following on 3/21/2010 8:41 PM: >>> in the facility module the item is put in holding bin for disposition. >>> A task is generated for the order that is was returned and why. >>> depending on the level of CRM you have, it ranges from being in the task >>> in the ordermgr to being directed to the CRM manager(party) for assignment. >>> >>> based on the handling of the task it is either reshipped or handle as >>> stock return. stock return depends on the stores policy about returns. >>> do you charge a restocking fee which would be work-effort. >>> the restocking takes the item from the holding bin and returns it to >>> inventory. >>> >>> ========================= >>> BJ Freeman >>> http://bjfreeman.elance.com >>> Strategic Power Office with Supplier Automation <http://www.businessesnetwork.com/automation/viewforum.php?f=93> >>> Specialtymarket.com <http://www.specialtymarket.com/> >>> >>> Systems Integrator-- Glad to Assist >>> >>> Chat Y! messenger: bjfr33man >>> <http://www.linkedin.com/profile?viewProfile=&key=1237480&locale=en_US&trk=tab_pro> >>> >>> >>> Sam Hamilton sent the following on 3/21/2010 8:13 PM: >>>> Hi Guys, >>>> >>>> I am wondering how people using the facility module out there handle >>>> their returned items sent back from the post office for reasons like >>>> incorrect address, item not delivered or item not collected etc. >>>> >>>> I have found a section in Order >>>> (https://demo-trunk.ofbiz.apache.org/ordermgr/control/findreturn) which >>>> is more like an RMA system that also handles returns to suppliers >>>> (http://en.wikipedia.org/wiki/Return_merchandise_authorization). >>>> >>>> Cheers >>>> Sam >>>> >>> >>> >> > > |
Re: How to handle Returns from the Post Office
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BJ,
We have a similar scenario on our hands. We send out our shipment using UPS and it is not received by the customer for any number of reasons and the package is returned to our facility. We typically do as you suggest and it enters a CRM workflow and in most cases we want to re-ship the order. I don't want to handle it as a return with the stock going back into inventory in case the inventory gets reserved by a subsequent order. In any case, what do you mean by "re-ship"? Will this result in a new Shipment entity and all of it's relationships? Or will it just be a new ShipmentRouteSegment or some other addendum. I've been poking around the Facility and Order applications and haven't seen anything that looks like a "re-ship" operation. I'd like to maintain the history of this order in terms of the Shipment being sent and the UPS tracking ID that was generated and used and that subsequently it left the facility again with a new UPS tracking ID. Thanks for the insights. -craig |
Re: How to handle Returns from the Post Office
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When a return happens a route segment is created to show that it came
back in the same shipping stream. The added code then puts it in a holding areas in the facility for future deposition. Once the CRM is completed, then the shipment is re-stocked an the refund it issued, or a new shipping segments are generated with a re-ship status. so the order has the history of the shipping history in tack. Yes the code is not in the SVN or OTTB. Craig Ambrose sent the following on 1/10/2012 4:18 PM: > BJ, > > We have a similar scenario on our hands. We send out our shipment using UPS > and it is not received by the customer for any number of reasons and the > package is returned to our facility. We typically do as you suggest and it > enters a CRM workflow and in most cases we want to re-ship the order. I > don't want to handle it as a return with the stock going back into inventory > in case the inventory gets reserved by a subsequent order. > > In any case, what do you mean by "re-ship"? Will this result in a new > Shipment entity and all of it's relationships? Or will it just be a new > ShipmentRouteSegment or some other addendum. > > I've been poking around the Facility and Order applications and haven't seen > anything that looks like a "re-ship" operation. I'd like to maintain the > history of this order in terms of the Shipment being sent and the UPS > tracking ID that was generated and used and that subsequently it left the > facility again with a new UPS tracking ID. > > Thanks for the insights. > > -craig > > -- > View this message in context: http://ofbiz.135035.n4.nabble.com/How-to-handle-Returns-from-the-Post-Office-tp1677185p4283972.html > Sent from the OFBiz - User mailing list archive at Nabble.com. > |
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