Login and items in Shopping cart.
Locked
 
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Hi,
I see a strange behaviour in the shopping cart items, the items added to a shopping cart prior to login are not saved or added to the cart once the customers logs in and if he has added items in his shopping cart previously. The behaviour can be replicated as follows: 1) create a user account in the ecommerce. 2) add items to shopping cart and then log off without completing the checkout. 3) again add some different items to your cart as a anonymous user and then login with the user ID created in step 1. Ideally the items added in both the sessions should be now present in the shopping cart, but strangely only the items added in first session in step 2, is present in the cart. The items added in the last step, before the customer logs in, are lost. I think the new items should be added to the cart and the cart should have all the items added by the customer in all sessions where the checkout was not completed and the customer had not purposefully removed the items from the cart. I am not sure if there is a settings problem, i have the auto-save cart enable in the store and i am using the latest SVN. Hope somebody looks into this. Rohit |
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The shopping cart is auto saved for the session. When
you log out, the session is destroyed. If a customer wants to save their shopping experience for another time, they can add their cart to a shopping list. This will be saved to the database and not to the sesion, so the customer can log out, log in and reload their shopping list to cart. If you wanted to, you could create a service that auto creates a shopping list when the customer logs out (you'd want to call it a different type then the ones currently in use) and then auto check that when the customer logs in. However, I don't think this is the default behavior that most companies would want. We have a supplier that saves our carts and gives us an option to finish our order when we log in, but to auto reload it would be inconvenient. Afterall, there was a reason the customer logged out. --- rohit2006 <[hidden email]> wrote: > > Hi, > > I see a strange behaviour in the shopping cart > items, the items added to a > shopping cart prior to login are not saved or added > to the cart once the > customers logs in and if he has added items in his > shopping cart previously. > The behaviour can be replicated as follows: > > 1) create a user account in the ecommerce. > 2) add items to shopping cart and then log off > without completing the > checkout. > 3) again add some different items to your cart as a > anonymous user and then > login with the user ID created in step 1. > > Ideally the items added in both the sessions should > be now present in the > shopping cart, but strangely only the items added in > first session in step > 2, is present in the cart. The items added in the > last step, before the > customer logs in, are lost. > > I think the new items should be added to the cart > and the cart should have > all the items added by the customer in all sessions > where the checkout was > not completed and the customer had not purposefully > removed the items from > the cart. I am not sure if there is a settings > problem, i have the auto-save > cart enable in the store and i am using the latest > SVN. > > Hope somebody looks into this. > > Rohit > -- > View this message in context: > > Sent from the OFBiz - User forum at Nabble.com. > > |
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In reply to this post by rohit
Hi Chris,
the items in the cart are saved properly, no issues about that. i will give you an example, to be more clear with the shopping cart behaviour that i am seeing: say you are a customer, you visit my site and a product to shopping cart. You proceed to create an account on the website and moves towards completing the checkout. But for whatever reason you do not place the order and leave the site. Now your session is destroyed and the cart is auto saved in the system. Till this point everything is OK, right. Now you decide to complete the purchase and revisit the website. You are browsing through some other products on the site and add them to your cart too. Once you have added products to your cart you decide to checkout. You login to your account previously created. This is where the behaviour of the cart changes. The items that you just added before logging in are lost and no longer in the cart. i think this is a serious draw back, customers would then be forced to add the products again to the cart, i am sure many customers would walk away at this. To provide the customers with seamless experience the products added to the cart before logging in should be present in the cart even after logging in. I hope i am making sense, you will find that this is how most of the ecommerce site works, you may try something similar on amazon.com and it makes sense too, you do not your customers get irritated with and think that something is probably wrong with the site. Rohit ----- Original Message ---- From: Chris Howe <[hidden email]> To: [hidden email] Sent: Sunday, September 10, 2006 8:04:57 AM Subject: Re: Login and items in Shopping cart. The shopping cart is auto saved for the session. When you log out, the session is destroyed. If a customer wants to save their shopping experience for another time, they can add their cart to a shopping list. This will be saved to the database and not to the sesion, so the customer can log out, log in and reload their shopping list to cart. If you wanted to, you could create a service that auto creates a shopping list when the customer logs out (you'd want to call it a different type then the ones currently in use) and then auto check that when the customer logs in. However, I don't think this is the default behavior that most companies would want. We have a supplier that saves our carts and gives us an option to finish our order when we log in, but to auto reload it would be inconvenient. Afterall, there was a reason the customer logged out. --- rohit2006 <[hidden email]> wrote: > > Hi, > > I see a strange behaviour in the shopping cart > items, the items added to a > shopping cart prior to login are not saved or added > to the cart once the > customers logs in and if he has added items in his > shopping cart previously. > The behaviour can be replicated as follows: > > 1) create a user account in the ecommerce. > 2) add items to shopping cart and then log off > without completing the > checkout. > 3) again add some different items to your cart as a > anonymous user and then > login with the user ID created in step 1. > > Ideally the items added in both the sessions should > be now present in the > shopping cart, but strangely only the items added in > first session in step > 2, is present in the cart. The items added in the > last step, before the > customer logs in, are lost. > > I think the new items should be added to the cart > and the cart should have > all the items added by the customer in all sessions > where the checkout was > not completed and the customer had not purposefully > removed the items from > the cart. I am not sure if there is a settings > problem, i have the auto-save > cart enable in the store and i am using the latest > SVN. > > Hope somebody looks into this. > > Rohit > -- > View this message in context: > > Sent from the OFBiz - User forum at Nabble.com. > > |
Re: Login and items in Shopping cart.
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My guess based on what you describe would be that the code that restores the card (in ShoppingListServices.java if I remember right) probably explicitly clears the cart before loading it from the auto- save shopping list... Before changing this to not clear the cart we should discuss real and possible side effects. I think there was some discussion about this that you should be able to find on the old lists.ofbiz.org dev archives. I don't remember the reasons for doing it this way, or if they were any good... It goes seem a bit funny... -David On Sep 10, 2006, at 7:01 AM, Rohit Sureka wrote: > Hi Chris, > > the items in the cart are saved properly, no issues about that. > > i will give you an example, to be more clear with the shopping cart > behaviour that i am seeing: > > say you are a customer, you visit my site and a product to shopping > cart. You proceed to create an account on the website and moves > towards completing the checkout. But for whatever reason you do not > place the order and leave the site. Now your session is destroyed > and the cart is auto saved in the system. > > Till this point everything is OK, right. > > Now you decide to complete the purchase and revisit the website. > You are browsing through some other products on the site and add > them to your cart too. Once you have added products to your cart > you decide to checkout. You login to your account previously > created. This is where the behaviour of the cart changes. The items > that you just added before logging in are lost and no longer in the > cart. i think this is a serious draw back, customers would then be > forced to add the products again to the cart, i am sure many > customers would walk away at this. > > To provide the customers with seamless experience the products > added to the cart before logging in should be present in the cart > even after logging in. > > I hope i am making sense, you will find that this is how most of > the ecommerce site works, you may try something similar on > amazon.com and it makes sense too, you do not your customers get > irritated with and think that something is probably wrong with the > site. > > Rohit > > ----- Original Message ---- > From: Chris Howe <[hidden email]> > To: [hidden email] > Sent: Sunday, September 10, 2006 8:04:57 AM > Subject: Re: Login and items in Shopping cart. > > > The shopping cart is auto saved for the session. When > you log out, the session is destroyed. If a customer > wants to save their shopping experience for another > time, they can add their cart to a shopping list. > This will be saved to the database and not to the > sesion, so the customer can log out, log in and reload > their shopping list to cart. If you wanted to, you > could create a service that auto creates a shopping > list when the customer logs out (you'd want to call it > a different type then the ones currently in use) and > then auto check that when the customer logs in. > However, I don't think this is the default behavior > that most companies would want. > > We have a supplier that saves our carts and gives us > an option to finish our order when we log in, but to > auto reload it would be inconvenient. Afterall, there > was a reason the customer logged out. > > --- rohit2006 <[hidden email]> wrote: > >> >> Hi, >> >> I see a strange behaviour in the shopping cart >> items, the items added to a >> shopping cart prior to login are not saved or added >> to the cart once the >> customers logs in and if he has added items in his >> shopping cart previously. >> The behaviour can be replicated as follows: >> >> 1) create a user account in the ecommerce. >> 2) add items to shopping cart and then log off >> without completing the >> checkout. >> 3) again add some different items to your cart as a >> anonymous user and then >> login with the user ID created in step 1. >> >> Ideally the items added in both the sessions should >> be now present in the >> shopping cart, but strangely only the items added in >> first session in step >> 2, is present in the cart. The items added in the >> last step, before the >> customer logs in, are lost. >> >> I think the new items should be added to the cart >> and the cart should have >> all the items added by the customer in all sessions >> where the checkout was >> not completed and the customer had not purposefully >> removed the items from >> the cart. I am not sure if there is a settings >> problem, i have the auto-save >> cart enable in the store and i am using the latest >> SVN. >> >> Hope somebody looks into this. >> >> Rohit >> -- >> View this message in context: >> > http://www.nabble.com/Login-and-items-in-Shopping-cart.- > tf2246796.html#a6231356 >> Sent from the OFBiz - User forum at Nabble.com. >> >> > |
Re: Login and items in Shopping cart.
Administrator
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This could be a store parameter.
Jacques ----- Original Message ----- From: "David E Jones" <[hidden email]> To: <[hidden email]> Sent: Monday, September 11, 2006 12:06 AM Subject: Re: Login and items in Shopping cart. > > My guess based on what you describe would be that the code that > restores the card (in ShoppingListServices.java if I remember right) > probably explicitly clears the cart before loading it from the auto- > save shopping list... > > Before changing this to not clear the cart we should discuss real and > possible side effects. I think there was some discussion about this > that you should be able to find on the old lists.ofbiz.org dev > archives. I don't remember the reasons for doing it this way, or if > they were any good... It goes seem a bit funny... > > -David > > > On Sep 10, 2006, at 7:01 AM, Rohit Sureka wrote: > > > Hi Chris, > > > > the items in the cart are saved properly, no issues about that. > > > > i will give you an example, to be more clear with the shopping cart > > behaviour that i am seeing: > > > > say you are a customer, you visit my site and a product to shopping > > cart. You proceed to create an account on the website and moves > > towards completing the checkout. But for whatever reason you do not > > place the order and leave the site. Now your session is destroyed > > and the cart is auto saved in the system. > > > > Till this point everything is OK, right. > > > > Now you decide to complete the purchase and revisit the website. > > You are browsing through some other products on the site and add > > them to your cart too. Once you have added products to your cart > > you decide to checkout. You login to your account previously > > created. This is where the behaviour of the cart changes. The items > > that you just added before logging in are lost and no longer in the > > cart. i think this is a serious draw back, customers would then be > > forced to add the products again to the cart, i am sure many > > customers would walk away at this. > > > > To provide the customers with seamless experience the products > > added to the cart before logging in should be present in the cart > > even after logging in. > > > > I hope i am making sense, you will find that this is how most of > > the ecommerce site works, you may try something similar on > > amazon.com and it makes sense too, you do not your customers get > > irritated with and think that something is probably wrong with the > > site. > > > > Rohit > > > > ----- Original Message ---- > > From: Chris Howe <[hidden email]> > > To: [hidden email] > > Sent: Sunday, September 10, 2006 8:04:57 AM > > Subject: Re: Login and items in Shopping cart. > > > > > > The shopping cart is auto saved for the session. When > > you log out, the session is destroyed. If a customer > > wants to save their shopping experience for another > > time, they can add their cart to a shopping list. > > This will be saved to the database and not to the > > sesion, so the customer can log out, log in and reload > > their shopping list to cart. If you wanted to, you > > could create a service that auto creates a shopping > > list when the customer logs out (you'd want to call it > > a different type then the ones currently in use) and > > then auto check that when the customer logs in. > > However, I don't think this is the default behavior > > that most companies would want. > > > > We have a supplier that saves our carts and gives us > > an option to finish our order when we log in, but to > > auto reload it would be inconvenient. Afterall, there > > was a reason the customer logged out. > > > > --- rohit2006 <[hidden email]> wrote: > > > >> > >> Hi, > >> > >> I see a strange behaviour in the shopping cart > >> items, the items added to a > >> shopping cart prior to login are not saved or added > >> to the cart once the > >> customers logs in and if he has added items in his > >> shopping cart previously. > >> The behaviour can be replicated as follows: > >> > >> 1) create a user account in the ecommerce. > >> 2) add items to shopping cart and then log off > >> without completing the > >> checkout. > >> 3) again add some different items to your cart as a > >> anonymous user and then > >> login with the user ID created in step 1. > >> > >> Ideally the items added in both the sessions should > >> be now present in the > >> shopping cart, but strangely only the items added in > >> first session in step > >> 2, is present in the cart. The items added in the > >> last step, before the > >> customer logs in, are lost. > >> > >> I think the new items should be added to the cart > >> and the cart should have > >> all the items added by the customer in all sessions > >> where the checkout was > >> not completed and the customer had not purposefully > >> removed the items from > >> the cart. I am not sure if there is a settings > >> problem, i have the auto-save > >> cart enable in the store and i am using the latest > >> SVN. > >> > >> Hope somebody looks into this. > >> > >> Rohit > >> -- > >> View this message in context: > >> > > http://www.nabble.com/Login-and-items-in-Shopping-cart.- > > tf2246796.html#a6231356 > >> Sent from the OFBiz - User forum at Nabble.com. > >> > >> > > |
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hi,
i am not sure what u r referring to, but if you are referring 'Enable Auto Suggestion List', it is set to yes. Even then i suppose the cart should not delete items added by customer before log-in. rohit
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In reply to this post by David E Jones-2
Hi David,
i did some discussions on shopping cart and saving the items into database, but could not really locate what was finally agreed on and what was the logic. http://lists.ofbiz.org/pipermail/users/2004-January/002771.html I am not very technically aware person but I completely agree with peter's post in the above link that: '> Saving a shopping cart so that a user can come back later and > continue to add items to a cart seems to be a fundamental > capability for many eCommerce sites. Virtually every customer > that we've dealt with has requested this. Virtually every > site that I've used which allows for user logins also > supports this functionality.' This is something very basic expected by the customers. We also receive emails from the customer, and they complain that after they login the cart was empty or had items which they had added earlier but did not really want to purchase. I guess this has something to do with sessions as well, try the following steps for eg. a) add a item to cart and proceed to checkout, b) create a new account and log out without completing the purchase. (i have deleted all cookies using the options tab in IE / firefox, just to make sure i am starting a new session) c) open the site again and add a different product to the cart and proceed to checkout. d) on loggin-in, you see items previously added in the first session and not the items added in step 'c'. e) now again without completing the purchase, log out from the site and browse to the home page or the main page of the site. f) you will now see that the item added in step 'c' in present in the cart but not the item added in step 'a'. i personally think this is very weird and would really confuse customers. Customers do log-in and log-out many time before making a purchase as they are often comparing sites and for other endless reasons. Rohit
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Re: Login and items in Shopping cart.
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I don't think this requires discussion at this point. The next step is to create a patch and attach it to a jira issue. -David On Sep 12, 2006, at 5:18 AM, rohit2006 wrote: > > Hi David, > > i did some discussions on shopping cart and saving the items into > database, > but could not really locate what was finally agreed on and what was > the > logic. > > http://lists.ofbiz.org/pipermail/users/2004-January/002771.html > > I am not very technically aware person but I completely agree with > peter's > post in the above link that: > > '> Saving a shopping cart so that a user can come back later and >> continue to add items to a cart seems to be a fundamental >> capability for many eCommerce sites. Virtually every customer >> that we've dealt with has requested this. Virtually every >> site that I've used which allows for user logins also >> supports this functionality.' > > This is something very basic expected by the customers. We also > receive > emails from the customer, and they complain that after they login > the cart > was empty or had items which they had added earlier but did not > really want > to purchase. > > I guess this has something to do with sessions as well, try the > following > steps for eg. > > a) add a item to cart and proceed to checkout, > b) create a new account and log out without completing the purchase. > (i have deleted all cookies using the options tab in IE / firefox, > just to > make sure i am starting a new session) > c) open the site again and add a different product to the cart and > proceed > to checkout. > d) on loggin-in, you see items previously added in the first > session and not > the items added in step 'c'. > e) now again without completing the purchase, log out from the site > and > browse to the home page or the main page of the site. > f) you will now see that the item added in step 'c' in present in > the cart > but not the item added in step 'a'. > > i personally think this is very weird and would really confuse > customers. > Customers do log-in and log-out many time before making a purchase > as they > are often comparing sites and for other endless reasons. > > Rohit > > > > > David E Jones wrote: >> >> >> My guess based on what you describe would be that the code that >> restores the card (in ShoppingListServices.java if I remember right) >> probably explicitly clears the cart before loading it from the auto- >> save shopping list... >> >> Before changing this to not clear the cart we should discuss real and >> possible side effects. I think there was some discussion about this >> that you should be able to find on the old lists.ofbiz.org dev >> archives. I don't remember the reasons for doing it this way, or if >> they were any good... It goes seem a bit funny... >> >> -David >> >> >> On Sep 10, 2006, at 7:01 AM, Rohit Sureka wrote: >> >>> Hi Chris, >>> >>> the items in the cart are saved properly, no issues about that. >>> >>> i will give you an example, to be more clear with the shopping cart >>> behaviour that i am seeing: >>> >>> say you are a customer, you visit my site and a product to shopping >>> cart. You proceed to create an account on the website and moves >>> towards completing the checkout. But for whatever reason you do not >>> place the order and leave the site. Now your session is destroyed >>> and the cart is auto saved in the system. >>> >>> Till this point everything is OK, right. >>> >>> Now you decide to complete the purchase and revisit the website. >>> You are browsing through some other products on the site and add >>> them to your cart too. Once you have added products to your cart >>> you decide to checkout. You login to your account previously >>> created. This is where the behaviour of the cart changes. The items >>> that you just added before logging in are lost and no longer in the >>> cart. i think this is a serious draw back, customers would then be >>> forced to add the products again to the cart, i am sure many >>> customers would walk away at this. >>> >>> To provide the customers with seamless experience the products >>> added to the cart before logging in should be present in the cart >>> even after logging in. >>> >>> I hope i am making sense, you will find that this is how most of >>> the ecommerce site works, you may try something similar on >>> amazon.com and it makes sense too, you do not your customers get >>> irritated with and think that something is probably wrong with the >>> site. >>> >>> Rohit >>> >>> ----- Original Message ---- >>> From: Chris Howe <[hidden email]> >>> To: [hidden email] >>> Sent: Sunday, September 10, 2006 8:04:57 AM >>> Subject: Re: Login and items in Shopping cart. >>> >>> >>> The shopping cart is auto saved for the session. When >>> you log out, the session is destroyed. If a customer >>> wants to save their shopping experience for another >>> time, they can add their cart to a shopping list. >>> This will be saved to the database and not to the >>> sesion, so the customer can log out, log in and reload >>> their shopping list to cart. If you wanted to, you >>> could create a service that auto creates a shopping >>> list when the customer logs out (you'd want to call it >>> a different type then the ones currently in use) and >>> then auto check that when the customer logs in. >>> However, I don't think this is the default behavior >>> that most companies would want. >>> >>> We have a supplier that saves our carts and gives us >>> an option to finish our order when we log in, but to >>> auto reload it would be inconvenient. Afterall, there >>> was a reason the customer logged out. >>> >>> --- rohit2006 <[hidden email]> wrote: >>> >>>> >>>> Hi, >>>> >>>> I see a strange behaviour in the shopping cart >>>> items, the items added to a >>>> shopping cart prior to login are not saved or added >>>> to the cart once the >>>> customers logs in and if he has added items in his >>>> shopping cart previously. >>>> The behaviour can be replicated as follows: >>>> >>>> 1) create a user account in the ecommerce. >>>> 2) add items to shopping cart and then log off >>>> without completing the >>>> checkout. >>>> 3) again add some different items to your cart as a >>>> anonymous user and then >>>> login with the user ID created in step 1. >>>> >>>> Ideally the items added in both the sessions should >>>> be now present in the >>>> shopping cart, but strangely only the items added in >>>> first session in step >>>> 2, is present in the cart. The items added in the >>>> last step, before the >>>> customer logs in, are lost. >>>> >>>> I think the new items should be added to the cart >>>> and the cart should have >>>> all the items added by the customer in all sessions >>>> where the checkout was >>>> not completed and the customer had not purposefully >>>> removed the items from >>>> the cart. I am not sure if there is a settings >>>> problem, i have the auto-save >>>> cart enable in the store and i am using the latest >>>> SVN. >>>> >>>> Hope somebody looks into this. >>>> >>>> Rohit >>>> -- >>>> View this message in context: >>>> >>> http://www.nabble.com/Login-and-items-in-Shopping-cart.- >>> tf2246796.html#a6231356 >>>> Sent from the OFBiz - User forum at Nabble.com. >>>> >>>> >>> >> >> >> > > -- > View this message in context: http://www.nabble.com/Login-and-items- > in-Shopping-cart.-tf2246796.html#a6264010 > Sent from the OFBiz - User forum at Nabble.com. > |
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