[OFBiz] Users - urgent - we need help to resolve

[puranisank]

I am getting the following error all on a sudden.
So that the order confirmation is not completed.

"

Problem with order change; see above error"

Could I please get help to resolve this as early as possible ?

Thanks and regards
Purani

 
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[cjhowe]

Purani,

We're going to need A LOT more information.  Also, in
the future can you make the subject more reflective of
your problem?

--- [hidden email] wrote:

> I am getting the following error all on a sudden.So
> that the order confirmation is not completed.\"
> Problem with order change; see above error\"Could I
> please get help to resolve this as early as possible
> ?Thanks and regardsPurani

[Jacopo Cappellato]

Hi Purani,

my first guess is that you need an "urgent" solution because your site,
running OFBiz, is in production; my second guess is that your company
doesn't have enough internal OFBiz skills to dig into the code (or at
least the logs) to find what is causing this error.

Running a live site in this situation is a bit scary, in my opinion, and
I'd suggest your company to subscribe to a commercial support program:
there are several solution providers listed in the OFBiz site.
Alternatively, your company could invest some resources in OFBIZ
training for the internal team.

Kind regards,

Jacopo


[hidden email] wrote:
> I am getting the following error all on a sudden.So that the order confirmation is not completed.\"
> Problem with order change; see above error\"Could I please get help to resolve this as early as possible ?Thanks and regardsPurani

[cjhowe]

It's not only scary, but makes me, like I'm sure a lot
of the list, at times feel taken advantage of.  You
say you have clients which to me means you're getting
paid to know this system, but yet you're asking
questions that are relative novice in figuring out if
you've read the docs that have been suggested for you
and have an IDE.

In any case, in the hope that you'll eventually get a
knack for OFBiz and contribute back...

CheckOutHelper.java lists that error in 6 places

Once after OrderChangeHelper.approveOrder fails
Once after OrderChangeHelper.rejectOrder fails
another time after OrderChangeHelper.approveOrder
fails
once after OrderChangeHelper.cancelOrder fails
and another time after OrderChangeHelper.cancelOrder
fails

If you're order is canceling, you're likely culrpit is
in one of the two times that
OrderChangeHelper.cancelOrder can run.

The first one is when your Authorization response
returns an error

The second one occurs either when service
authOrderPayments returns null or your
authOrderPayments service doesn't contain the
"processResult" key

That should get you a little further on your way


--- Jacopo Cappellato <[hidden email]> wrote:

> Hi Purani,
>
> my first guess is that you need an "urgent" solution
> because your site,
> running OFBiz, is in production; my second guess is
> that your company
> doesn't have enough internal OFBiz skills to dig
> into the code (or at
> least the logs) to find what is causing this error.
>
> Running a live site in this situation is a bit
> scary, in my opinion, and
> I'd suggest your company to subscribe to a
> commercial support program:
> there are several solution providers listed in the
> OFBiz site.
> Alternatively, your company could invest some
> resources in OFBIZ
> training for the internal team.
>
> Kind regards,
>
> Jacopo
>
>
> [hidden email] wrote:
> > I am getting the following error all on a
> sudden.So that the order confirmation is not
> completed.\"
> > Problem with order change; see above error\"Could
> I please get help to resolve this as early as
> possible ?Thanks and regardsPurani
>