Order Status Change if CC capture fails

[Dave Tenerowicz]

Can anyone tell me if the order status should change if a credit card
capture fails? If the orderStatus changes, what should it change to?

Or is there (only) a change in the status of the corresponding status of
the OrderPaymentPreference?

--
Dave Tenerowicz
[hidden email]

Office: 303.493.6727
Mobile [phone]
Fax [phone]

Visit us at http://www.salmonllc.com
For ERP Information: http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices

[David E Jones]

No, the order status shouldn't change.

The OrderPaymentPreference should change, as should the corresponding  
Payment record if applicable. The capture is generally triggered by  
an invoice being created and processed with a payment to balance the  
invoice.

-David


On Oct 22, 2007, at 3:27 PM, Dave Tenerowicz wrote:

> Can anyone tell me if the order status should change if a credit  
> card capture fails? If the orderStatus changes, what should it  
> change to?
>
> Or is there (only) a change in the status of the corresponding  
> status of the OrderPaymentPreference?
>
> --
> Dave Tenerowicz
> [hidden email]
>
> Office: 303.493.6727
> Mobile [phone]
> Fax [phone]
>
> Visit us at http://www.salmonllc.com
> For ERP Information: http://www.salmonllc.com/Jsp/vanity/ 
> ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
>

[Dave Tenerowicz]

OK, that's what I thought. So if someone wants to get a list of Orders
for which captures failed it cannot be done using the Find Order screen.
Is there any search screen in the system that we can recommend - or do
we need to create a screen?
thanks
-Dave

David E Jones wrote:

>
> No, the order status shouldn't change.
>
> The OrderPaymentPreference should change, as should the corresponding
> Payment record if applicable. The capture is generally triggered by an
> invoice being created and processed with a payment to balance the
> invoice.
>
> -David
>
>
> On Oct 22, 2007, at 3:27 PM, Dave Tenerowicz wrote:
>
>> Can anyone tell me if the order status should change if a credit card
>> capture fails? If the orderStatus changes, what should it change to?
>>
>> Or is there (only) a change in the status of the corresponding status
>> of the OrderPaymentPreference?
>>
>> --
>> Dave Tenerowicz
>> [hidden email]
>>
>> Office: 303.493.6727
>> Mobile [phone]
>> Fax [phone]
>>
>> Visit us at http://www.salmonllc.com
>> For ERP Information:
>> http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices 
>>
>>
>

--
Dave Tenerowicz
[hidden email]

Office: 303.493.6727
Mobile [phone]
Fax [phone]

Visit us at http://www.salmonllc.com
For ERP Information: http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices

[BJ Freeman]

look up the PAYMENT_ statuses
https://localhost:8443/webtools/control/FindGeneric?entityName=StatusValidChange&find=true&VIEW_SIZE=50&VIEW_INDEX=0



Dave Tenerowicz sent the following on 10/22/2007 2:42 PM:

> OK, that's what I thought. So if someone wants to get a list of Orders
> for which captures failed it cannot be done using the Find Order screen.
> Is there any search screen in the system that we can recommend - or do
> we need to create a screen?
> thanks
> -Dave
>
> David E Jones wrote:
>>
>> No, the order status shouldn't change.
>>
>> The OrderPaymentPreference should change, as should the corresponding
>> Payment record if applicable. The capture is generally triggered by an
>> invoice being created and processed with a payment to balance the
>> invoice.
>>
>> -David
>>
>>
>> On Oct 22, 2007, at 3:27 PM, Dave Tenerowicz wrote:
>>
>>> Can anyone tell me if the order status should change if a credit card
>>> capture fails? If the orderStatus changes, what should it change to?
>>>
>>> Or is there (only) a change in the status of the corresponding status
>>> of the OrderPaymentPreference?
>>>
>>> --
>>> Dave Tenerowicz
>>> [hidden email]
>>>
>>> Office: 303.493.6727
>>> Mobile [phone]
>>> Fax [phone]
>>>
>>> Visit us at http://www.salmonllc.com
>>> For ERP Information:
>>> http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
>>>
>>>
>>
>

[Dave Tenerowicz]

Thanks BJ.  I can't believe I never noticed this entity before. This is
a great help!
Do you have any idea what the conditionExpression column is intended
for? It is not populated as far as I can tell

Thanks again!
-Dave

BJ Freeman wrote:

> look up the PAYMENT_ statuses
> https://localhost:8443/webtools/control/FindGeneric?entityName=StatusValidChange&find=true&VIEW_SIZE=50&VIEW_INDEX=0
>
>
>
> Dave Tenerowicz sent the following on 10/22/2007 2:42 PM:
>  
>> OK, that's what I thought. So if someone wants to get a list of Orders
>> for which captures failed it cannot be done using the Find Order screen.
>> Is there any search screen in the system that we can recommend - or do
>> we need to create a screen?
>> thanks
>> -Dave
>>
>> David E Jones wrote:
>>    
>>> No, the order status shouldn't change.
>>>
>>> The OrderPaymentPreference should change, as should the corresponding
>>> Payment record if applicable. The capture is generally triggered by an
>>> invoice being created and processed with a payment to balance the
>>> invoice.
>>>
>>> -David
>>>
>>>
>>> On Oct 22, 2007, at 3:27 PM, Dave Tenerowicz wrote:
>>>
>>>      
>>>> Can anyone tell me if the order status should change if a credit card
>>>> capture fails? If the orderStatus changes, what should it change to?
>>>>
>>>> Or is there (only) a change in the status of the corresponding status
>>>> of the OrderPaymentPreference?
>>>>
>>>> --
>>>> Dave Tenerowicz
>>>> [hidden email]
>>>>
>>>> Office: 303.493.6727
>>>> Mobile [phone]
>>>> Fax [phone]
>>>>
>>>> Visit us at http://www.salmonllc.com
>>>> For ERP Information:
>>>> http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
>>>>
>>>>
>>>>        
>
>
>  

--
Dave Tenerowicz
[hidden email]

Office: 303.493.6727
Mobile [phone]
Fax [phone]

Visit us at http://www.salmonllc.com
For ERP Information: http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices

[BJ Freeman]

mine is very populated.
suggest you load the seed and demo data and look again.

Dave Tenerowicz sent the following on 10/23/2007 2:48 PM:

> Thanks BJ.  I can't believe I never noticed this entity before. This is
> a great help!
> Do you have any idea what the conditionExpression column is intended
> for? It is not populated as far as I can tell
>
> Thanks again!
> -Dave
>
> BJ Freeman wrote:
>> look up the PAYMENT_ statuses
>> https://localhost:8443/webtools/control/FindGeneric?entityName=StatusValidChange&find=true&VIEW_SIZE=50&VIEW_INDEX=0
>>
>>
>>
>>
>> Dave Tenerowicz sent the following on 10/22/2007 2:42 PM:
>>  
>>> OK, that's what I thought. So if someone wants to get a list of Orders
>>> for which captures failed it cannot be done using the Find Order screen.
>>> Is there any search screen in the system that we can recommend - or do
>>> we need to create a screen?
>>> thanks
>>> -Dave
>>>
>>> David E Jones wrote:
>>>    
>>>> No, the order status shouldn't change.
>>>>
>>>> The OrderPaymentPreference should change, as should the corresponding
>>>> Payment record if applicable. The capture is generally triggered by an
>>>> invoice being created and processed with a payment to balance the
>>>> invoice.
>>>>
>>>> -David
>>>>
>>>>
>>>> On Oct 22, 2007, at 3:27 PM, Dave Tenerowicz wrote:
>>>>
>>>>      
>>>>> Can anyone tell me if the order status should change if a credit card
>>>>> capture fails? If the orderStatus changes, what should it change to?
>>>>>
>>>>> Or is there (only) a change in the status of the corresponding status
>>>>> of the OrderPaymentPreference?
>>>>>
>>>>> --
>>>>> Dave Tenerowicz
>>>>> [hidden email]
>>>>>
>>>>> Office: 303.493.6727
>>>>> Mobile [phone]
>>>>> Fax [phone]
>>>>>
>>>>> Visit us at http://www.salmonllc.com
>>>>> For ERP Information:
>>>>> http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
>>>>>
>>>>>
>>>>>
>>>>>        
>>
>>
>>  
>

[Dave Tenerowicz]

We'll have to reload seed data. Not a single row in this entity is
populated with conditionExpression values in the instance I am looking at.
Thanks


BJ Freeman wrote:

> mine is very populated.
> suggest you load the seed and demo data and look again.
>
> Dave Tenerowicz sent the following on 10/23/2007 2:48 PM:
>  
>> Thanks BJ.  I can't believe I never noticed this entity before. This is
>> a great help!
>> Do you have any idea what the conditionExpression column is intended
>> for? It is not populated as far as I can tell
>>
>> Thanks again!
>> -Dave
>>
>> BJ Freeman wrote:
>>    
>>> look up the PAYMENT_ statuses
>>> https://localhost:8443/webtools/control/FindGeneric?entityName=StatusValidChange&find=true&VIEW_SIZE=50&VIEW_INDEX=0
>>>
>>>
>>>
>>>
>>> Dave Tenerowicz sent the following on 10/22/2007 2:42 PM:
>>>  
>>>      
>>>> OK, that's what I thought. So if someone wants to get a list of Orders
>>>> for which captures failed it cannot be done using the Find Order screen.
>>>> Is there any search screen in the system that we can recommend - or do
>>>> we need to create a screen?
>>>> thanks
>>>> -Dave
>>>>
>>>> David E Jones wrote:
>>>>    
>>>>        
>>>>> No, the order status shouldn't change.
>>>>>
>>>>> The OrderPaymentPreference should change, as should the corresponding
>>>>> Payment record if applicable. The capture is generally triggered by an
>>>>> invoice being created and processed with a payment to balance the
>>>>> invoice.
>>>>>
>>>>> -David
>>>>>
>>>>>
>>>>> On Oct 22, 2007, at 3:27 PM, Dave Tenerowicz wrote:
>>>>>
>>>>>      
>>>>>          
>>>>>> Can anyone tell me if the order status should change if a credit card
>>>>>> capture fails? If the orderStatus changes, what should it change to?
>>>>>>
>>>>>> Or is there (only) a change in the status of the corresponding status
>>>>>> of the OrderPaymentPreference?
>>>>>>
>>>>>> --
>>>>>> Dave Tenerowicz
>>>>>> [hidden email]
>>>>>>
>>>>>> Office: 303.493.6727
>>>>>> Mobile [phone]
>>>>>> Fax [phone]
>>>>>>
>>>>>> Visit us at http://www.salmonllc.com
>>>>>> For ERP Information:
>>>>>> http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices
>>>>>>
>>>>>>
>>>>>>
>>>>>>        
>>>>>>            
>>>  
>>>      
>
>
>  

--
Dave Tenerowicz
[hidden email]

Office: 303.493.6727
Mobile [phone]
Fax [phone]

Visit us at http://www.salmonllc.com
For ERP Information: http://www.salmonllc.com/Jsp/vanity/ERP_CRM.jsp?nav=2&NavBarId=ERP_CRMServices