Returns Process
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Hi James,
Here are some links which might help (did not check details) https://cwiki.apache.org/confluence/display/OFBENDUSER/3.5+Returns https://cwiki.apache.org/confluence/display/OFBENDUSER/Visual+Receive+Returns Below are certainly less interesting for you because mostly functional https://cwiki.apache.org/confluence/display/OFBREQDES/Company+Processes+Return+Received https://cwiki.apache.org/confluence/display/OFBIZ/Order+Management+14.12#OrderManagement14.12-Story7:ReturnOrder https://cwiki.apache.org/confluence/display/OFBREQDES/Customer+Returns+Product You may find more searching in http://ofbiz.apache.org/documentation.html (notably the wiki) HTH Jacques Le 11/05/2017 à 20:51, [hidden email] a écrit : > Hi We are trying to figure out or find some documentation that describes > the returns process in Ofbiz. Can someone tell me what gets triggered > for the following types of returns? or is this just a "Dummy" reporting > field" > > Store Credit - > Refund - > Wait Replacement > Cross Ship Replacement > Repair Replacement > Wait Replacement Reserved > Replace Immediately > Refund Immediately > > Is there any customer return type that gets the inventory returned from > the customer and back to the vendor? > > Thanks, > > James > > > > |
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Hi James,
I am not in touch with OFBiz since a while, but allow me to give a partial idea for your queries. See, with respect to following heads I tried something - > Store Credit - > Refund - > Replacement Store Credit - 1. To validate the Store Credit- tried following: * - Created a return for DemoCustomer, added item, approved & completed the return. * - While adding the order items; selected type as store credit. * - Reference - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000> https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000 2. Above action has created a return with type = store credit. 3. What happened once it was processed with store credit as an option- * - A Financial account entry is created with type = Store Credit Account & status = Active with balance equals to returned amount. * - Ref: It can be verified from the FinancialAccount record - -- https://demo-trunk.ofbiz.apache.org/accounting/control/FindFinAccount?externalLoginKey=ELaa1a9d06-585b-4acd-be95-b1d27ef13798&ownerPartyId=DemoCustomer 4. Financial account can be utilized for sales order for the same customer. Try following * https://demo-trunk.ofbiz.apache.org/ecommerce/control/main * - login with DemoCustomer/ofbiz as userName/password * - Add any product to cart. * - Checkout - select quick checkout option for checkout. * - observe at right hand side ( 3. How shall you pay?); the existance of financial account (Financial Account #10000), * - the amount can be utilized for payment of this order. Refund - If user has selected Refund as type, then it refund the amount in the same payment mode of sales order. i.e. if payment was done via CC, refund amount should be credited to the same. (it is as per my old understanding, community can confirm it.). It would follow the approval process. Replacement : Tried following- 1. Created a return with type=Replacement, taken it to completed status. * Ref https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10001 2. After received, checked in order list, that an order has been created automatically in Approved status * Ref-https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderlist 3. While exploring order identified that the order amount is adjusted and order total become 0. * - (Replacement Item Return #10001 - Replacement -$59.99 ) * Ref - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000> https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000 * Scroll till end of the page to find the adjusted amount. * 4. So it should be an answer to one of your query - Yes the system automatically create a replacement order. Please let me know if it help to solve your query. It would be interesting to explore more in order to solve your problem if you needed additional details. -- Regards Sumit Pandit [hidden email] 7503046188 ________________________________________ From: [hidden email] <[hidden email]> Sent: Tuesday, May 16, 2017 1:12 AM To: [hidden email] Subject: RE: Returns Process Jacques - Thanks so much for responding. Is these processes automatic or is it a manual process after a product is received? Does the system automatically create a replacement order, etc? Thanks, James -------- Original Message -------- Subject: Re: Returns Process From: Jacques Le Roux <[hidden email]> Date: Fri, May 12, 2017 8:40 am To: [hidden email] Hi James, Here are some links which might help (did not check details) https://cwiki.apache.org/confluence/display/OFBENDUSER/3.5+Returns https://cwiki.apache.org/confluence/display/OFBENDUSER/Visual+Receive+Returns Below are certainly less interesting for you because mostly functional https://cwiki.apache.org/confluence/display/OFBREQDES/Company+Processes+Return+Received https://cwiki.apache.org/confluence/display/OFBIZ/Order+Management+14.12#OrderManagement14.12-Story7:ReturnOrder https://cwiki.apache.org/confluence/display/OFBREQDES/Customer+Returns+Product You may find more searching in http://ofbiz.apache.org/documentation.html (notably the wiki) HTH Jacques Le 11/05/2017 à 20:51, [hidden email] a écrit : > Hi We are trying to figure out or find some documentation that describes > the returns process in Ofbiz. Can someone tell me what gets triggered > for the following types of returns? or is this just a "Dummy" reporting > field" > > Store Credit - > Refund - > Wait Replacement > Cross Ship Replacement > Repair Replacement > Wait Replacement Reserved > Replace Immediately > Refund Immediately > > Is there any customer return type that gets the inventory returned from > the customer and back to the vendor? > > Thanks, > > James > > > > Notice: The information contained in this e-mail message and/or attachments to it may contain confidential or privileged information. If you are not the intended recipient, any dissemination, use, review, distribution, printing or copying of the information contained in this e-mail message and/or attachments to it are strictly prohibited. If you have received this communication in error, please notify us by reply e-mail or telephone and immediately and permanently delete the message and any attachments. Thank you |
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Thanks Sumit,
I was answering when I saw you much more complete answer :) To summarize for James: yes, it's a manual process but a replacement order can be automatically created You can refer to this as a start https://issues.apache.org/jira/browse/OFBIZ-2464 Here are also interesting related discussions: http://markmail.org/message/h6qihpbn3pr3yjr3 http://markmail.org/message/s52sa7rd2zutmxvg You may also check this https://s.apache.org/mTfx Jacques Le 16/05/2017 à 09:29, Sumit Pandit a écrit : > Hi James, > I am not in touch with OFBiz since a while, but allow me to give a partial idea for your queries. > > See, with respect to following heads I tried something - > > Store Credit - > > Refund - > > Replacement > > Store Credit - > > 1. To validate the Store Credit- tried following: > * - Created a return for DemoCustomer, added item, approved & completed the return. > * - While adding the order items; selected type as store credit. > * - Reference - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000> https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10000 > 2. Above action has created a return with type = store credit. > 3. What happened once it was processed with store credit as an option- > * - A Financial account entry is created with type = Store Credit Account & status = Active with balance equals to returned amount. > * - Ref: It can be verified from the FinancialAccount record - > -- https://demo-trunk.ofbiz.apache.org/accounting/control/FindFinAccount?externalLoginKey=ELaa1a9d06-585b-4acd-be95-b1d27ef13798&ownerPartyId=DemoCustomer > 4. Financial account can be utilized for sales order for the same customer. Try following > * https://demo-trunk.ofbiz.apache.org/ecommerce/control/main > * - login with DemoCustomer/ofbiz as userName/password > * - Add any product to cart. > * - Checkout - select quick checkout option for checkout. > * - observe at right hand side ( 3. How shall you pay?); the existance of financial account (Financial Account #10000), > * - the amount can be utilized for payment of this order. > > Refund - > If user has selected Refund as type, then it refund the amount in the same payment mode of sales order. i.e. if payment was done via CC, refund amount should be credited to the same. (it is as per my old understanding, community can confirm it.). It would follow the approval process. > > > Replacement : Tried following- > > 1. Created a return with type=Replacement, taken it to completed status. > * Ref https://demo-trunk.ofbiz.apache.org/ordermgr/control/returnMain?returnId=10001 > 2. After received, checked in order list, that an order has been created automatically in Approved status > * Ref-https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderlist > 3. While exploring order identified that the order amount is adjusted and order total become 0. > * - (Replacement Item Return #10001 - Replacement -$59.99 ) > * Ref - <https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000> https://demo-trunk.ofbiz.apache.org/ordermgr/control/orderview?orderId=WSCO10000 > * Scroll till end of the page to find the adjusted amount. > * > 4. So it should be an answer to one of your query - Yes the system automatically create a replacement order. > > > Please let me know if it help to solve your query. It would be interesting to explore more in order to solve your problem if you needed additional details. > > -- > Regards > Sumit Pandit > [hidden email] > 7503046188 > > ________________________________________ > From: [hidden email] <[hidden email]> > Sent: Tuesday, May 16, 2017 1:12 AM > To: [hidden email] > Subject: RE: Returns Process > > Jacques - Thanks so much for responding. Is these processes automatic > or is it a manual process after a product is received? Does the system > automatically create a replacement order, etc? > > Thanks, > > James > > -------- Original Message -------- > Subject: Re: Returns Process > From: Jacques Le Roux <[hidden email]> > Date: Fri, May 12, 2017 8:40 am > To: [hidden email] > > Hi James, > > Here are some links which might help (did not check details) > > https://cwiki.apache.org/confluence/display/OFBENDUSER/3.5+Returns > > https://cwiki.apache.org/confluence/display/OFBENDUSER/Visual+Receive+Returns > > Below are certainly less interesting for you because mostly functional > > https://cwiki.apache.org/confluence/display/OFBREQDES/Company+Processes+Return+Received > > https://cwiki.apache.org/confluence/display/OFBIZ/Order+Management+14.12#OrderManagement14.12-Story7:ReturnOrder > > https://cwiki.apache.org/confluence/display/OFBREQDES/Customer+Returns+Product > > You may find more searching in > http://ofbiz.apache.org/documentation.html (notably the wiki) > > HTH > > Jacques > > > Le 11/05/2017 à 20:51, [hidden email] a écrit : >> Hi We are trying to figure out or find some documentation that describes >> the returns process in Ofbiz. Can someone tell me what gets triggered >> for the following types of returns? or is this just a "Dummy" reporting >> field" >> >> Store Credit - >> Refund - >> Wait Replacement >> Cross Ship Replacement >> Repair Replacement >> Wait Replacement Reserved >> Replace Immediately >> Refund Immediately >> >> Is there any customer return type that gets the inventory returned from >> the customer and back to the vendor? >> >> Thanks, >> >> James >> >> >> >> > =====-----=====-----===== > Notice: The information contained in this e-mail > message and/or attachments to it may contain > confidential or privileged information. If you are > not the intended recipient, any dissemination, use, > review, distribution, printing or copying of the > information contained in this e-mail message > and/or attachments to it are strictly prohibited. If > you have received this communication in error, > please notify us by reply e-mail or telephone and > immediately and permanently delete the message > and any attachments. Thank you > > |
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