Urgent help requested - Gift Certificate as payment option in Order Manager

[Iain Fogg]

Can someone tell me how to include Gift Certificates as a payment option
in Order Manager?

In my situation, I will sell GCs to customers over the counter by
leveraging the existing GC services. In particular, when completing the
GC survey form, I will include MY email address so I can produce a
hardcopy document containing the GC identifier and value to give to the
customer.

Later, when the recipient of the GC comes into the store (with the
hardcopy certificate), I'll create a new Customer in the Party Manager
(if necessary) and add the GC to the customer. I'll then raise a Sales
Order and if instructed by the customer, use the GC as partial/full
payment for the products.

Everything works fine, except for the last bit.

My reading of the code suggests you can't actually use the Order Manager
to pay with a GC. In
applications/order/webapp/ordermgr/WEB-INF/actions/entry/billsettings.bsh,
PaymentMethods are pulled, but only CREDIT_CARD and EFT_ACCOUNT are
handled specially - everything else seems to "disappear" as part of an
"offline" paymentMethodType. I thought maybe I could use the GC later in
the process when creating a payment and applying it to the invoice, but
I can't work that option out either.

Am I doing something wrong? This is so close to having a workable
in-store Gift Certificate solution, but unless the GC can be used to pay
for products, then that is a show-stopper.

Cheers, Iain

PS. Yes, I have followed all the guidance/seed data examples to ensure
the GC services are triggered for GC sales and redemptions.


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[Iain Fogg]

Maybe someone on the DEV list can help me with this...I think if I can
work out (a) what I'm doing wrong, or (b) what needs to be changed in
OrderMgr, I'll have a workable solution for over-the-counter gift
certificates.

Cheers, Iain

Iain Fogg wrote:

> Can someone tell me how to include Gift Certificates as a payment
> option in Order Manager?
>
> In my situation, I will sell GCs to customers over the counter by
> leveraging the existing GC services. In particular, when completing
> the GC survey form, I will include MY email address so I can produce a
> hardcopy document containing the GC identifier and value to give to
> the customer.
>
> Later, when the recipient of the GC comes into the store (with the
> hardcopy certificate), I'll create a new Customer in the Party Manager
> (if necessary) and add the GC to the customer. I'll then raise a Sales
> Order and if instructed by the customer, use the GC as partial/full
> payment for the products.
>
> Everything works fine, except for the last bit.
>
> My reading of the code suggests you can't actually use the Order
> Manager to pay with a GC. In
> applications/order/webapp/ordermgr/WEB-INF/actions/entry/billsettings.bsh,
> PaymentMethods are pulled, but only CREDIT_CARD and EFT_ACCOUNT are
> handled specially - everything else seems to "disappear" as part of an
> "offline" paymentMethodType. I thought maybe I could use the GC later
> in the process when creating a payment and applying it to the invoice,
> but I can't work that option out either.
>
> Am I doing something wrong? This is so close to having a workable
> in-store Gift Certificate solution, but unless the GC can be used to
> pay for products, then that is a show-stopper.
>
> Cheers, Iain
>
> PS. Yes, I have followed all the guidance/seed data examples to ensure
> the GC services are triggered for GC sales and redemptions.
>
>

--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.1.409 / Virus Database: 268.15.23/591 - Release Date: 17/12/2006