Users - Error during Return with Payment Preference

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Users - Error during Return with Payment Preference

Daniel Kunkel
Hi

I'm getting this error when trying to cancel an order:

ERROR: Could not complete the Create Quick Return From Order
[file:/wrk/bwbiz/ofbiz/applications/order/script/org/ofbiz/order/order/OrderReturnServices.xml#quickReturnFromOrder]
process [problem invoking the [updateReturnHeader] service with the map
named [updateHeaderCtx] containing [[needsInventoryReceive=Y,
statusId=RETURN_ACCEPTED, returnId=10040,
userLogin=[GenericEntity:UserLogin][createdStamp,2005-03-19
13:59:59.531(java.sql.Timestamp)][createdTxStamp,2005-03-19
13:59:59.505(java.sql.Timestamp)][currentPassword,83e7afefa312c010
(java.lang.String)][disabledDateTime,null()][enabled,Y
(java.lang.String)][hasLoggedOut,N(java.lang.String)][isSystem,null
()][lastCurrencyUom,null()][lastLocale,null
()][lastUpdatedStamp,2006-04-12
15:49:30.724(java.sql.Timestamp)][lastUpdatedTxStamp,2006-04-12
15:49:30.724(java.sql.Timestamp)][partyId,10011
(java.lang.String)][passwordHint,Never.(java.lang.String)][successiveFailedLogins,null()][userLoginId,[hidden email](java.lang.String)],
locale=en_US]]: Problems with the transaction: The current transaction
is marked for rollback, not beginning a new transaction and aborting
current operation; the rollbackOnly was caused by: Service Error
[processRefundReturn]: Unable to refund order #BW10646; there are no
available payment preferences.; See logs for more detail]

A manual offline payment was made on this invoice?  Should that payment
first be canceled somehow?

Thanks

--
Daniel

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Have a GREAT Day!

Daniel Kunkel           [hidden email]
BioWaves, LLC           http://www.BioWaves.com
14150 NE 20th St. Suite F1
Bellevue, WA 98007
800-734-3588    425-895-0050
http://www.Apartment-Pets.com  http://www.Focus-Illusion.com
http://www.Brain-Fun.com       http://www.ColorGlasses.com
*-.,,.-*"*-.,,.-*"*-.,,.-*"*-.,,.-*"*-.,,.-*"*-.,,.-*"*-.,,.-*"*-

 
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