can you cancel an order?

[rhodebump]

Can one cancel an order after it's been submitted in the ecommerce store?

It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?

Thanks.

[Scott Gray]

I'm not sure about from ecommerce, but you can cancel them from the
order manager.

Regards
Scott

On 05/11/2007, Phillip Rhodes <[hidden email]> wrote:
> Can one cancel an order after it's been submitted in the ecommerce store?
>
> It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?
>
> Thanks.
>
>

[BJ Freeman]

as a customer from ecommerce NO

or as a customer service rep
from the party find list  select orders for the partyID
or the orderlist
do a find

the select order.


Phillip Rhodes sent the following on 11/4/2007 9:10 PM:
> Can one cancel an order after it's been submitted in the ecommerce store?
>
> It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?
>
> Thanks.
>
>
>
>

[David E Jones]

You should be able to do it from ecommerce, that used to be there  
anyway... just on the order detail screen (from the order history).

-David


On Nov 4, 2007, at 10:13 PM, Scott Gray wrote:

> I'm not sure about from ecommerce, but you can cancel them from the
> order manager.
>
> Regards
> Scott
>
> On 05/11/2007, Phillip Rhodes <[hidden email]> wrote:
>> Can one cancel an order after it's been submitted in the ecommerce  
>> store?
>>
>> It appears that one can cancel a payment, is this what most folks  
>> do when one would want to cancel an order?
>>
>> Thanks.
>>
>>

[BJ Freeman]

I drilled down on a sample order that has been created.
did not see anything.

David E Jones sent the following on 11/4/2007 9:50 PM:

>
> You should be able to do it from ecommerce, that used to be there
> anyway... just on the order detail screen (from the order history).
>
> -David
>
>
> On Nov 4, 2007, at 10:13 PM, Scott Gray wrote:
>
>> I'm not sure about from ecommerce, but you can cancel them from the
>> order manager.
>>
>> Regards
>> Scott
>>
>> On 05/11/2007, Phillip Rhodes <[hidden email]> wrote:
>>> Can one cancel an order after it's been submitted in the ecommerce
>>> store?
>>>
>>> It appears that one can cancel a payment, is this what most folks do
>>> when one would want to cancel an order?
>>>
>>> Thanks.
>>>
>>>
>

[Scott Gray]

You cancel the order by cancelling all of the order items, it's not
working though because of some permissions problems.

Scott

On 05/11/2007, BJ Freeman <[hidden email]> wrote:

> I drilled down on a sample order that has been created.
> did not see anything.
>
> David E Jones sent the following on 11/4/2007 9:50 PM:
> >
> > You should be able to do it from ecommerce, that used to be there
> > anyway... just on the order detail screen (from the order history).
> >
> > -David
> >
> >
> > On Nov 4, 2007, at 10:13 PM, Scott Gray wrote:
> >
> >> I'm not sure about from ecommerce, but you can cancel them from the
> >> order manager.
> >>
> >> Regards
> >> Scott
> >>
> >> On 05/11/2007, Phillip Rhodes <[hidden email]> wrote:
> >>> Can one cancel an order after it's been submitted in the ecommerce
> >>> store?
> >>>
> >>> It appears that one can cancel a payment, is this what most folks do
> >>> when one would want to cancel an order?
> >>>
> >>> Thanks.
> >>>
> >>>
> >
>

[Ray Barlow]

As David answered you CAN cancel from the ecommerce side under order
history at the item level, which escalates to the order level and it
worked for me as a quick test on the hot wax demo site.

Ray


BJ Freeman wrote:

> as a customer from ecommerce NO
>
> or as a customer service rep
> from the party find list  select orders for the partyID
> or the orderlist
> do a find
>
> the select order.
>
>
> Phillip Rhodes sent the following on 11/4/2007 9:10 PM:
>  
>> Can one cancel an order after it's been submitted in the ecommerce store?
>>
>> It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?
>>
>> Thanks.
>>
>>
>>
>>
>>    
>
>  

[Ray Barlow]

Scott,

Just tested cancelling in the ordermgr using the hot wax demo site and
it worked OK. So this is either a fairly recent change, as the demo site
is usually with 24hrs I think, or it's a little more specific to the
data you choose to use. Maybe a little more info on what you added and
who you tried doing it as?

Phillip to be clear on your original question you need to click the
"Edit Items" link when viewing the order and then you can either cancel
specific rows or all the items.

Ray

Scott Gray wrote:

> You cancel the order by cancelling all of the order items, it's not
> working though because of some permissions problems.
>
> Scott
>
> On 05/11/2007, BJ Freeman <[hidden email]> wrote:
>  
>> I drilled down on a sample order that has been created.
>> did not see anything.
>>
>> David E Jones sent the following on 11/4/2007 9:50 PM:
>>    
>>> You should be able to do it from ecommerce, that used to be there
>>> anyway... just on the order detail screen (from the order history).
>>>
>>> -David
>>>
>>>      

[Scott Gray]

Now come on Ray work with me here, do you really think admin is going
to have problems with permissions?  Try it with DemoCustomer :-)

Scott


On 05/11/2007, Ray Barlow <[hidden email]> wrote:

> Scott,
>
> Just tested cancelling in the ordermgr using the hot wax demo site and
> it worked OK. So this is either a fairly recent change, as the demo site
> is usually with 24hrs I think, or it's a little more specific to the
> data you choose to use. Maybe a little more info on what you added and
> who you tried doing it as?
>
> Phillip to be clear on your original question you need to click the
> "Edit Items" link when viewing the order and then you can either cancel
> specific rows or all the items.
>
> Ray
>
> Scott Gray wrote:
> > You cancel the order by cancelling all of the order items, it's not
> > working though because of some permissions problems.
> >
> > Scott
> >
> > On 05/11/2007, BJ Freeman <[hidden email]> wrote:
> >
> >> I drilled down on a sample order that has been created.
> >> did not see anything.
> >>
> >> David E Jones sent the following on 11/4/2007 9:50 PM:
> >>
> >>> You should be able to do it from ecommerce, that used to be there
> >>> anyway... just on the order detail screen (from the order history).
> >>>
> >>> -David
> >>>
> >>>
>

[BJ Freeman]

Ray he was asking if a customer could do this.
I just attempted to create a customer then login on the Hotwax demo and
could not
not sure how you tested this.

Ray Barlow sent the following on 11/5/2007 2:21 AM:

> Scott,
>
> Just tested cancelling in the ordermgr using the hot wax demo site and
> it worked OK. So this is either a fairly recent change, as the demo site
> is usually with 24hrs I think, or it's a little more specific to the
> data you choose to use. Maybe a little more info on what you added and
> who you tried doing it as?
>
> Phillip to be clear on your original question you need to click the
> "Edit Items" link when viewing the order and then you can either cancel
> specific rows or all the items.
>
> Ray
>
> Scott Gray wrote:
>> You cancel the order by cancelling all of the order items, it's not
>> working though because of some permissions problems.
>>
>> Scott
>>
>> On 05/11/2007, BJ Freeman <[hidden email]> wrote:
>>  
>>> I drilled down on a sample order that has been created.
>>> did not see anything.
>>>
>>> David E Jones sent the following on 11/4/2007 9:50 PM:
>>>    
>>>> You should be able to do it from ecommerce, that used to be there
>>>> anyway... just on the order detail screen (from the order history).
>>>>
>>>> -David
>>>>
>>>>      
>
>
>

[Ray Barlow]

He mentioned ecommerce but I read between the lines that he was talking
about order management, especially when he said:

"It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?"

as you can't control payment changes through the ecommerce side.

I wasn't testing creating a user so I just used admin (then DemoCustomer
following other comments) to create an order. I suspect your create
problems are related to messages about missing parameters, if so then
just retry the action i.e. if add to cart fails then click it again.

Ray

PS: I have just successfully created a new customer and raised a new
order using the demo site, just have to be persistent.


BJ Freeman wrote:
> Ray he was asking if a customer could do this.
> I just attempted to create a customer then login on the Hotwax demo and
> could not
> not sure how you tested this.
>  

[BJ Freeman]

[ PS: I have just successfully created a new customer and raised a new
 order using the demo site, just have to be persistent.]
not a problems for us loyalist. :)
but it really creates a problem when this is suppose to represent what
ofbiz does.
Perspective clients are not amused.


Ray Barlow sent the following on 11/5/2007 9:38 AM:

> He mentioned ecommerce but I read between the lines that he was talking
> about order management, especially when he said:
>
> "It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?"
>
> as you can't control payment changes through the ecommerce side.
>
> I wasn't testing creating a user so I just used admin (then DemoCustomer
> following other comments) to create an order. I suspect your create
> problems are related to messages about missing parameters, if so then
> just retry the action i.e. if add to cart fails then click it again.
>
> Ray
>
> PS: I have just successfully created a new customer and raised a new
> order using the demo site, just have to be persistent.
>
>
> BJ Freeman wrote:
>> Ray he was asking if a customer could do this.
>> I just attempted to create a customer then login on the Hotwax demo and
>> could not
>> not sure how you tested this.
>>  
>
>
>

[BJ Freeman]

as you said take a couple of times to get to show
I did finally see the cancel link on the order.
:)

Ray Barlow sent the following on 11/5/2007 9:38 AM:

> He mentioned ecommerce but I read between the lines that he was talking
> about order management, especially when he said:
>
> "It appears that one can cancel a payment, is this what most folks do when one would want to cancel an order?"
>
> as you can't control payment changes through the ecommerce side.
>
> I wasn't testing creating a user so I just used admin (then DemoCustomer
> following other comments) to create an order. I suspect your create
> problems are related to messages about missing parameters, if so then
> just retry the action i.e. if add to cart fails then click it again.
>
> Ray
>
> PS: I have just successfully created a new customer and raised a new
> order using the demo site, just have to be persistent.
>
>
> BJ Freeman wrote:
>> Ray he was asking if a customer could do this.
>> I just attempted to create a customer then login on the Hotwax demo and
>> could not
>> not sure how you tested this.
>>  
>
>
>