[jira] Created: (OFBIZ-1637) Develop special purpose CRM component.

[Nicolas Malin (Jira)]

Develop special purpose CRM component.
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                 Key: OFBIZ-1637
                 URL: https://issues.apache.org/jira/browse/OFBIZ-1637
             Project: OFBiz
          Issue Type: New Feature
            Reporter: Anil K Patel
            Priority: Minor


Create a new component CRM. We should place this component in Special Purpose folder. This will include tools that can be grouped into  Sales Force Automation Control, Quoting, Flexible Commission Control, Marketing Campaign Management, Customer Support Management, and Dashboards

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1637?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12569022#action_12569022 ]

David E. Jones commented on OFBIZ-1637:
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How about we call the component "crm" (in the specialpurpose directory), and then have different webapps in it for the different major roles, like:

- sales (or sfa)
- marketing
- custsupport

Each one would have a landing page that would be a dashboard for that role.

Does this sound reasonable? Any other roles we should target with CRM?

> Develop special purpose CRM component.
> --------------------------------------
>
>                 Key: OFBIZ-1637
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1637
>             Project: OFBiz
>          Issue Type: New Feature
>            Reporter: Anil K Patel
>            Priority: Minor
>
> Create a new component CRM. We should place this component in Special Purpose folder. This will include tools that can be grouped into  Sales Force Automation Control, Quoting, Flexible Commission Control, Marketing Campaign Management, Customer Support Management, and Dashboards

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1637?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12569040#action_12569040 ]

Anil K Patel commented on OFBIZ-1637:
-------------------------------------

In that case should we just enhance Marketing component instead?

> Develop special purpose CRM component.
> --------------------------------------
>
>                 Key: OFBIZ-1637
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1637
>             Project: OFBiz
>          Issue Type: New Feature
>            Reporter: Anil K Patel
>            Priority: Minor
>
> Create a new component CRM. We should place this component in Special Purpose folder. This will include tools that can be grouped into  Sales Force Automation Control, Quoting, Flexible Commission Control, Marketing Campaign Management, Customer Support Management, and Dashboards

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-1637?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12569085#action_12569085 ]

David E. Jones commented on OFBIZ-1637:
---------------------------------------

That's a good question, and I'm not sure what the answer is yet. I guess it depends on what we'd like to put in this more focused application and what the more targeted screens look like, and how that compares to the existing marketing component and webapp...

> Develop special purpose CRM component.
> --------------------------------------
>
>                 Key: OFBIZ-1637
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-1637
>             Project: OFBiz
>          Issue Type: New Feature
>            Reporter: Anil K Patel
>            Priority: Minor
>
> Create a new component CRM. We should place this component in Special Purpose folder. This will include tools that can be grouped into  Sales Force Automation Control, Quoting, Flexible Commission Control, Marketing Campaign Management, Customer Support Management, and Dashboards

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