OFBiz › OFBiz - Dev

[jira] Created: (OFBIZ-1884) Customer request automatic assignment using Customer request type (need adding field)

_‹ Previous Topic Next Topic _›

Classic

List

Threaded

4 messages Options

Nicolas Malin (Jira)

[jira] Created: (OFBIZ-1884) Customer request automatic assignment using Customer request type (need adding field)

Customer request automatic assignment using Customer request type (need adding field)
-------------------------------------------------------------------------------------

Key: OFBIZ-1884
URL: https://issues.apache.org/jira/browse/OFBIZ-1884
Project: OFBiz
Issue Type: New Feature
Components: order
Affects Versions: SVN trunk
Environment: any
Reporter: Hans Bakker
Assignee: Hans Bakker
Priority: Minor
Fix For: SVN trunk

If a customer request is entered into the system via a website by the requester it is required to be able to assign an employee group who should handle the request.

It is proposed to do this via the Customer request type. In this entity a partyId field needs to be added which can relate to the partyRelationship entity to create an employee group.

Then it is possible to list all open customer requests for a certain party or partygroup member. If a customer request is processed, the logged in parson can be added to the customer request roles entity to indicate that fact.

So this jira issue proposes to add a field to the 'customer Request type' entity to add the field: responsiblePartyId

--
This message is automatically generated by JIRA.
-
You can reply to this email to add a comment to the issue online.

Nicolas Malin (Jira)

[jira] Closed: (OFBIZ-1884) Customer request automatic assignment using Customer request type (need adding field)

[ https://issues.apache.org/jira/browse/OFBIZ-1884?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Hans Bakker closed OFBIZ-1884.
------------------------------

Resolution: Fixed

Committed revision 678339.

> Customer request automatic assignment using Customer request type (need adding field)
> -------------------------------------------------------------------------------------
>
> Key: OFBIZ-1884
> URL: https://issues.apache.org/jira/browse/OFBIZ-1884
> Project: OFBiz
> Issue Type: New Feature
> Components: order
> Affects Versions: SVN trunk
> Environment: any
> Reporter: Hans Bakker
> Assignee: Hans Bakker
> Priority: Minor
> Fix For: SVN trunk
>
>
> If a customer request is entered into the system via a website by the requester it is required to be able to assign an employee group who should handle the request.
> It is proposed to do this via the Customer request type. In this entity a partyId field needs to be added which can relate to the partyRelationship entity to create an employee group.
> Then it is possible to list all open customer requests for a certain party or partygroup member. If a customer request is processed, the logged in parson can be added to the customer request roles entity to indicate that fact.
> So this jira issue proposes to add a field to the 'customer Request type' entity to add the field: responsiblePartyId

--
This message is automatically generated by JIRA.
-
You can reply to this email to add a comment to the issue online.

Nicolas Malin (Jira)

[jira] Commented: (OFBIZ-1884) Customer request automatic assignment using Customer request type (need adding field)

In reply to this post by Nicolas Malin (Jira)

[ https://issues.apache.org/jira/browse/OFBIZ-1884?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12615156#action_12615156 ]

Jacopo Cappellato commented on OFBIZ-1884:
------------------------------------------

Just for the record, here is the thread containing my opinions against this change:

http://www.nabble.com/new-fied-in-CustomerRequestType--tt18436793.html#a18464615

At the end of the day Hans preferred to just ignore my objections and use another channel (Jira).
By the way, I don't want to be picky and I will table my objections for now.

Jacopo

PS: why did you choose the name "partyId" instead of "responsiblePartyId" (that at least was a bit more explicit on the meaning of this misplaced field)?

--
This message is automatically generated by JIRA.
-
You can reply to this email to add a comment to the issue online.

Nicolas Malin (Jira)

[jira] Commented: (OFBIZ-1884) Customer request automatic assignment using Customer request type (need adding field)

In reply to this post by Nicolas Malin (Jira)

[ https://issues.apache.org/jira/browse/OFBIZ-1884?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12615234#action_12615234 ]

Hans Bakker commented on OFBIZ-1884:
------------------------------------

Jacopo, as there were no more replies on the thread you mention, I was trying to get more attention for this subject. However it did not happen. I am all open for a suggestions, however i read your thread and cannot discover where you like me to put his information. So based on type this is what I thought is best. I need some way of specifying which party group is responsible for an incoming type of Customer request.
I have no problem changing it so let me now.

Concerning the field name, I looked at the other entities and it seems to be the pattern to call this kind of field 'partyId' unless there are more than one 'partyId' in an entity then it is more specifically specified. In the description I put some texts explaining the field further. Also this i am fine changing it....

--
This message is automatically generated by JIRA.
-
You can reply to this email to add a comment to the issue online.