User friendly error/sucess messages for customer facing application

[Pranay Pandey-2]

Hello Devs,

Initiating it here for discussion on this.

These are the contents from https://issues.apache.org/jira/browse/OFBIZ-2426.

=============================================

I want to propose a change and want to ask for the suggestions for the way to go for it.

Proposal:
Should have appropriate user friendly success/error messages for eCommerce applicaiton on the execution of an event from user. As eCommerce is the customer facing application.
E.g.
1.  When user creates his/her profile then then the *success message* shown is *"The following occurred:
The action was performed successfully. "* while it should be shown something like: *"New user created successfully."* or *"User profile created successfully"*
2.  When we talk about an error message then e.g. when user tries to login with wrong userId or pwd the message shown is *"The Following Errors Occurred:
error following occurred during login: User not found."* which should be something like: *"User not found"* or when password is incorrect *"Password is incorrect"*

There are more places where this can observed well that the success/error messages are not best suited for eCommerce application.

Right now for both of back-office and front-end(eCommerce) application we use the same common/webcommon/includes/messages.ftl which shows the same messages as of back office application for many operations.

The idea is we should introduce a new Messages.ftl file for ecommerce only which will show user friendly error/success messages to the front-end user who is the customer. 

I would really appreciate comments from community members on this issue.

=============================================

Please provide suggestions, thoughts in the reply to this email.

Thanks & Regards

--

Pranay Pandey

HotWax Media | http://www.hotwaxmedia.com

Direct: [phone]

Skype: pranay.pandey

[Ashish Vijaywargiya-5]

Hello Pranay,

+1

I like the idea.... 
Its good, if we start from the Ecommerce and then start working on the back office application.

The error message generated on Back office are also important because in general the CSR representative don't have any technical knowledge.
So no use of such a big message for them ....

Another important factor for this improvement is more age (60's, 70's or even more), big spectacles and difficult to read for CSR representative.

--
Ashish

Pranay Pandey wrote:

Hello Devs,

Initiating it here for discussion on this.

These are the contents from https://issues.apache.org/jira/browse/OFBIZ-2426.

=============================================

I want to propose a change and want to ask for the suggestions for the way to go for it.

Proposal:
Should have appropriate user friendly success/error messages for eCommerce applicaiton on the execution of an event from user. As eCommerce is the customer facing application.
E.g.
1.  When user creates his/her profile then then the *success message* shown is *"The following occurred:
The action was performed successfully. "* while it should be shown something like: *"New user created successfully."* or *"User profile created successfully"*
2.  When we talk about an error message then e.g. when user tries to login with wrong userId or pwd the message shown is *"The Following Errors Occurred:
error following occurred during login: User not found."* which should be something like: *"User not found"* or when password is incorrect *"Password is incorrect"*

There are more places where this can observed well that the success/error messages are not best suited for eCommerce application.

Right now for both of back-office and front-end(eCommerce) application we use the same common/webcommon/includes/messages.ftl which shows the same messages as of back office application for many operations.

The idea is we should introduce a new Messages.ftl file for ecommerce only which will show user friendly error/success messages to the front-end user who is the customer. 

I would really appreciate comments from community members on this issue.

=============================================

Please provide suggestions, thoughts in the reply to this email.

Thanks & Regards

--

Pranay Pandey

HotWax Media | http://www.hotwaxmedia.com

Direct: [phone]

Skype: pranay.pandey

[Divesh Dutta]

+1

This will make OFBiz more user friendly application.

--
Divesh



Ashish Vijaywargiya wrote:

> Hello Pranay,
>
> +1
>
> I like the idea....
> Its good, if we start from the Ecommerce and then start working on the
> back office application.
>
> The error message generated on Back office are also important because
> in general the CSR representative don't have any technical knowledge.
> So no use of such a big message for them ....
>
> Another important factor for this improvement is more age (60's, 70's
> or even more), big spectacles and difficult to read for CSR
> representative.
>
> --
> Ashish
>
> Pranay Pandey wrote:
>> Hello Devs,
>>
>> Initiating it here for discussion on this.
>>
>> These are the contents
>> from https://issues.apache.org/jira/browse/OFBIZ-2426.
>> <https://issues.apache.org/jira/browse/OFBIZ-2426>
>>
>> =============================================
>>
>> I want to propose a change and want to ask for the suggestions for
>> the way to go for it.
>>
>> *Proposal:*
>> Should have appropriate user friendly success/error messages for
>> eCommerce applicaiton on the execution of an event from user. As
>> eCommerce is the customer facing application.
>> E.g.
>> 1.  When user creates his/her profile then then the *success message*
>> shown is *"The following occurred:
>> The action was performed successfully. "* while it should be shown
>> something like: *"New user created successfully."* or *"User profile
>> created successfully"*
>> 2.  When we talk about an error message then e.g. when user tries to
>> login with wrong userId or pwd the message shown is *"The Following
>> Errors Occurred:
>> error following occurred during login: User not found."* which should
>> be something like: *"User not found"* or when password is incorrect
>> *"Password is incorrect"*
>>
>> There are more places where this can observed well that the
>> success/error messages are not best suited for eCommerce application.
>>
>> Right now for both of back-office and front-end(eCommerce)
>> application we use the same common/webcommon/includes/messages.ftl
>> which shows the same messages as of back office application for many
>> operations.
>>
>> The idea is we should introduce a new Messages.ftl file for ecommerce
>> only which will show user friendly error/success messages to the
>> front-end user who is the customer.
>>
>> I would really appreciate comments from community members on this issue.
>>
>> =============================================
>>
>> Please provide suggestions, thoughts in the reply to this email.
>>
>>
>> Thanks & Regards
>> --
>> Pranay Pandey
>> HotWax Media | http://www.hotwaxmedia.com
>> Direct: [phone]
>> Skype: pranay.pandey
>>

[Vikas Mayur-3]

Do companies really have CSR in this age group :)

Vikas

On May 6, 2009, at 3:34 PM, Ashish Vijaywargiya wrote:

> Another important factor for this improvement is more age (60's,  
> 70's or even more), big spectacles and difficult to read for CSR  
> representative.

[Vivek Mishra-2]

+1

It will be a great improvement  in terms of User friendliness.

Regards,
--
Vivek Mishra

Pranay Pandey wrote:

Hello Devs,

Initiating it here for discussion on this.

These are the contents from https://issues.apache.org/jira/browse/OFBIZ-2426.

=============================================

I want to propose a change and want to ask for the suggestions for the way to go for it.

Proposal:
Should have appropriate user friendly success/error messages for eCommerce applicaiton on the execution of an event from user. As eCommerce is the customer facing application.
E.g.
1.  When user creates his/her profile then then the *success message* shown is *"The following occurred:
The action was performed successfully. "* while it should be shown something like: *"New user created successfully."* or *"User profile created successfully"*
2.  When we talk about an error message then e.g. when user tries to login with wrong userId or pwd the message shown is *"The Following Errors Occurred:
error following occurred during login: User not found."* which should be something like: *"User not found"* or when password is incorrect *"Password is incorrect"*

There are more places where this can observed well that the success/error messages are not best suited for eCommerce application.

Right now for both of back-office and front-end(eCommerce) application we use the same common/webcommon/includes/messages.ftl which shows the same messages as of back office application for many operations.

The idea is we should introduce a new Messages.ftl file for ecommerce only which will show user friendly error/success messages to the front-end user who is the customer. 

I would really appreciate comments from community members on this issue.

=============================================

Please provide suggestions, thoughts in the reply to this email.

Thanks & Regards

--

Pranay Pandey

HotWax Media | http://www.hotwaxmedia.com

Direct: [phone]

Skype: pranay.pandey