[jira] Created: (OFBIZ-2227) If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.

[Nicolas Malin (Jira)]

If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
---------------------------------------------------------------------------------------------------------

                 Key: OFBIZ-2227
                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
             Project: OFBiz
          Issue Type: Sub-task
          Components: product
    Affects Versions: SVN trunk
            Reporter: Pranay Pandey
             Fix For: SVN trunk


When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12678681#action_12678681 ]

BJ Freeman commented on OFBIZ-2227:
-----------------------------------

Normally there is a CC authorization that happens at the time of sale.
so the packing should not start if there is no authorization.
There is a nightly check for re-authorizaion on failed CC.
there is a status for this.
if the Authorization is passed when the CC is charged it must go through.
this should happen before the order is approved.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12678685#action_12678685 ]

David E. Jones commented on OFBIZ-2227:
---------------------------------------

BJ: This issue is about CC capture, not the authorization. And yes, a capture can fail for various reasons even if the authorization succeeds (if you don't believe me a little research should turn some nice unpleasant stories from merchants), or it may be that the auth has expired and the order is there and ready but the re-auth fails and this would catch that case too.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679534#action_12679534 ]

Jacques Le Roux commented on OFBIZ-2227:
----------------------------------------

Should we not close this issue ?

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679565#action_12679565 ]

Pranay Pandey commented on OFBIZ-2227:
--------------------------------------

Jacques, Here the issue is there, as while packing shipment when we complete pack process and if there is an error in capturing the payment, packer doesn't get notified immediately and order gets completed.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679579#action_12679579 ]

Jacques Le Roux commented on OFBIZ-2227:
----------------------------------------

Ha yes, sorry from David's comment I thought it was not a real bug. From your comment I understand now  what is missing. Hopefully someone will provide a patch...

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679580#action_12679580 ]

Jacques Le Roux commented on OFBIZ-2227:
----------------------------------------

Pranay,

Actually I did not read enough of this issue, it was clear from your 1st comment, my apologies :/

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679605#action_12679605 ]

Parul Bhagat commented on OFBIZ-2227:
-------------------------------------

By tracing the code it can be seen that captureOrderPayments service is called synchronously  in line 1010 of PaymentGatewayServices.java, capturePayment method is called in line 1200.
* In capturePayment method, service is called synchronously for capturing payment (created dynamically) in line 1565
* If this above given service returns error then saveError method is called, where processPaymentServiceError service is called asynchronously.( line 1598)
* If we call this service  synchronously , so that the user can see the results immediately , and not ship the order if the payment capture fails.

But I see a problem when this is done, this works first time if error is returned from testCapture service(I explicitly did that to return error) and we can see the error in payment capture in order detail page Payment Information section, but order gets completed when we do it for next time for the same order still the error is returned from the service and again is shown in order detail page.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679794#action_12679794 ]

David E. Jones commented on OFBIZ-2227:
---------------------------------------

When you're working on this make sure you are NOT changing the existing application flow, just create an alternative flow.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679807#action_12679807 ]

BJ Freeman commented on OFBIZ-2227:
-----------------------------------

the flow we implemented that takes care of davids concerns is:
if there is an authorization then the 72 hours or 3 business day limit is checked for expired
if the athorization is expired, then a re-authorization is performed
if it fails then the order is not set to approved status, which means it can not be processed.
quick ship also runs the SECA so the order can not process.

we did add a flag in the product store to capture instead of authorize then capture.
however no order can get to approved status till the capture is completed.

this is handled in the StatusValidChange entity

since the re-authorization retries send a message, there is update as to the problem of gettng an order authorized.
this may be a bad card, or mis information that the Customer service person must call the customer and get striaghten out.
this is the process that many online store I consult with handle thier orders. we added the ability to do this for the capture as well.

this is  where I see the flow needng to be kept.
not down in the payment services.

Note test payment services is not a live service but one to test with.
there are also other bugs in the paymnet processing tying into a specific gateway service like paypal that does not return proper information for  the PaymentGatewayServices.java to return valid statuses.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679816#action_12679816 ]

BJ Freeman commented on OFBIZ-2227:
-----------------------------------

to clarify I see 2 issues here
1) where in the business flow to do CC capture
2) the payment services has bugs in it.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12679984#action_12679984 ]

BJ Freeman commented on OFBIZ-2227:
-----------------------------------

To complete payment flow
the only automatic approval is one where the customer has either an account with funds or an approved credit line that is not maxed.
all others ETF, Wire Transfers,  need to be completed before the order is changed to approved status.
so no packing can be done till the order is approved.

Then you have the case of dropship where packing is never done. so any code to catch payments is not used.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Arun Patidar updated OFBIZ-2227:
--------------------------------

    Attachment: OFBIZ-2227.patch

After applying this patch:
1) If  CC capture fails while packing order, then Status of Order will not be set to "Completed".
2) User will be notified with an error message.
3) System will record the failed capture as normal

Steps for Testing:
1) As testCapture(Test service) is called where Succes is returned within the service.
2) So replace, Map result = ServiceUtil.returnSuccess();
3) with Map result = ServiceUtil.returnError("Error Message");
4) Above code will return error in testCapture service.
5) Now Create an Order and pack the Order and then depress on Complete now
6) System should generate error and Order remains in Approved status (not gets completed)

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>         Attachments: OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12688662#action_12688662 ]

Arun Patidar commented on OFBIZ-2227:
-------------------------------------

Hello David,pranay,
         Please review and suggest that is this the alternate way which is asked. Does this patch solve the purpose?

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>         Attachments: OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

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Arun Patidar updated OFBIZ-2227:
--------------------------------

    Attachment:     (was: OFBIZ-2227.patch)

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Arun Patidar updated OFBIZ-2227:
--------------------------------

    Attachment: CC-Capture-Fails-OFBIZ-2227.patch

Here is patch for following functionality:

1) When CC capture fail error is returned from capturing CC payment the Packer will be notified with an error message so they know to set it aside for customer service to handle.

2) No data will be changed (Shipment will remain in Picked status, though system will record the failed capture as normal (visible in the Order Manager order detail screen)).

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>         Attachments: CC-Capture-Fails-OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

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Arun Patidar commented on OFBIZ-2227:
-------------------------------------

Steps I followed to test this functionality:

1) I made changes in testCapture  service in paymentGatewayServices.java on line no. 3375 :  
    result = ServiceUtil.returnError("ERROR");

2) Create a sales order

3) Go to Facility --> Verify Pick, and followed  Verify Pick process.

4) Then go to Packing tab, and pack items, and depressed on weight package only button.

5) After filling the package's information, clicked on "complete" button. Then click on "Ship now" button. Error message will be shown

6) Also went on Order detail page and checked payment capture information block.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>             Fix For: SVN trunk
>
>         Attachments: CC-Capture-Fails-OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Pranay Pandey updated OFBIZ-2227:
---------------------------------

       Priority: Minor  (was: Major)
    Description:
When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Picked status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).

Here the main concern is not to affect any of the existing flow of processes.
This functionality has to be implemented in flow of Verfy Pick --> Weight Package Only screen.

  was:When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Packed status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).


Thanks Arun for providing patch for this issue. This patch doesn't solves the purpose.
I have changed the description for making it clear.

--
Pranay

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>            Priority: Minor
>             Fix For: SVN trunk
>
>         Attachments: CC-Capture-Fails-OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Picked status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).
> Here the main concern is not to affect any of the existing flow of processes.
> This functionality has to be implemented in flow of Verfy Pick --> Weight Package Only screen.

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Akash Jain updated OFBIZ-2227:
------------------------------

    Attachment: CC-Capture-Fails-OFBIZ-2227.patch

Here is the patch for the described functionality.

1) This patch does not break existing flow.

2) When user packs from "Weight Package Screen" and clicks on "Complete" button, if payment capture fails, then message is shown which is notifying about the failure.

3) Packages are packed here and shipment is in "PICKED" status.

Thanks to Arun for discussing his research work done so far, and thanks Pranay for reviewing the patch.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>            Priority: Minor
>             Fix For: SVN trunk
>
>         Attachments: CC-Capture-Fails-OFBIZ-2227.patch, CC-Capture-Fails-OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Picked status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).
> Here the main concern is not to affect any of the existing flow of processes.
> This functionality has to be implemented in flow of Verfy Pick --> Weight Package Only screen.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2227?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12719670#action_12719670 ]

Vince Clark commented on OFBIZ-2227:
------------------------------------

As this is a bug it should also be applied to 09.04.

> If CC capture fails while packing order, Packer is notified and sets the package aside for CSR to handle.
> ---------------------------------------------------------------------------------------------------------
>
>                 Key: OFBIZ-2227
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2227
>             Project: OFBiz
>          Issue Type: Sub-task
>          Components: product
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>            Priority: Minor
>             Fix For: SVN trunk
>
>         Attachments: CC-Capture-Fails-OFBIZ-2227.patch, CC-Capture-Fails-OFBIZ-2227.patch
>
>
> When CC capture fail error is returned from capturing CC payment the Packer should be notified with an error message so that he can put the package aside for handling it by CSR. Shipment will remain in Picked status, though system will record the failed capture as normal (visible in the Order Manager order detail screen).
> Here the main concern is not to affect any of the existing flow of processes.
> This functionality has to be implemented in flow of Verfy Pick --> Weight Package Only screen.

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