[jira] Created: (OFBIZ-2426) User friendly success/error messages in eCommerce application

[Nicolas Malin (Jira)]

User friendly success/error messages in eCommerce application
-------------------------------------------------------------

                 Key: OFBIZ-2426
                 URL: https://issues.apache.org/jira/browse/OFBIZ-2426
             Project: OFBiz
          Issue Type: New Feature
          Components: specialpurpose/ecommerce
    Affects Versions: SVN trunk
            Reporter: Pranay Pandey
            Priority: Minor
             Fix For: SVN trunk


I want to propose a change and want to ask for the suggestions for the way to go for it.

*Proposal:*
Should have appropriate user friendly success/error messages for eCommerce applicaiton on the execution of an event from user. As eCommerce is the customer facing application.
E.g.
# When user creates his/her profile then then the *success message* shown is *"The following occurred:
The action was performed successfully. "* while it should be shown something like: *"New user created successfully."* or *"User profile created successfully"*
# When we talk about an error message then e.g. when user tries to login with wrong userId or pwd the message shown is *"The Following Errors Occurred:
error following occurred during login: User not found."* which should be something like: *"User not found"* or when password is incorrect *"Password is incorrect"*
 
There are more places where this can observed well that the success/error messages are not best suited for eCommerce application.

Right now for both of back-office and front-end(eCommerce) application we use the same common/webcommon/includes/messages.ftl which shows the same messages as of back office application for many operations.

The idea is we should introduce a new Messages.ftl file for ecommerce only which will show user friendly error/success messages to the front-end user who is the customer.

I would really appreciate comments from community members on this issue.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2426?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12706343#action_12706343 ]

Vikas Mayur commented on OFBIZ-2426:
------------------------------------

Hi Pranay,

I really like this idea and thanks for bringing this up. Its a mess when error messages like "error in createContactMech" etc. appear on the screen for a customer or in fact any user of the system.

Its good to have this jira issue but certainly the discussion part could be moved to Dev list as for most of the people, it is easier to read and write comment on list rather then jira issue.

Vikas

> User friendly success/error messages in eCommerce application
> -------------------------------------------------------------
>
>                 Key: OFBIZ-2426
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2426
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: specialpurpose/ecommerce
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>            Priority: Minor
>             Fix For: SVN trunk
>
>
> I want to propose a change and want to ask for the suggestions for the way to go for it.
> *Proposal:*
> Should have appropriate user friendly success/error messages for eCommerce applicaiton on the execution of an event from user. As eCommerce is the customer facing application.
> E.g.
> # When user creates his/her profile then then the *success message* shown is *"The following occurred:
> The action was performed successfully. "* while it should be shown something like: *"New user created successfully."* or *"User profile created successfully"*
> # When we talk about an error message then e.g. when user tries to login with wrong userId or pwd the message shown is *"The Following Errors Occurred:
> error following occurred during login: User not found."* which should be something like: *"User not found"* or when password is incorrect *"Password is incorrect"*
>  
> There are more places where this can observed well that the success/error messages are not best suited for eCommerce application.
> Right now for both of back-office and front-end(eCommerce) application we use the same common/webcommon/includes/messages.ftl which shows the same messages as of back office application for many operations.
> The idea is we should introduce a new Messages.ftl file for ecommerce only which will show user friendly error/success messages to the front-end user who is the customer.
> I would really appreciate comments from community members on this issue.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2426?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12706344#action_12706344 ]

Pranay Pandey commented on OFBIZ-2426:
--------------------------------------

Thanks Vikas. I have done that Vikas :)
Sent an email to dav list for the same.

--
Pranay

> User friendly success/error messages in eCommerce application
> -------------------------------------------------------------
>
>                 Key: OFBIZ-2426
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2426
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: specialpurpose/ecommerce
>    Affects Versions: SVN trunk
>            Reporter: Pranay Pandey
>            Priority: Minor
>             Fix For: SVN trunk
>
>
> I want to propose a change and want to ask for the suggestions for the way to go for it.
> *Proposal:*
> Should have appropriate user friendly success/error messages for eCommerce applicaiton on the execution of an event from user. As eCommerce is the customer facing application.
> E.g.
> # When user creates his/her profile then then the *success message* shown is *"The following occurred:
> The action was performed successfully. "* while it should be shown something like: *"New user created successfully."* or *"User profile created successfully"*
> # When we talk about an error message then e.g. when user tries to login with wrong userId or pwd the message shown is *"The Following Errors Occurred:
> error following occurred during login: User not found."* which should be something like: *"User not found"* or when password is incorrect *"Password is incorrect"*
>  
> There are more places where this can observed well that the success/error messages are not best suited for eCommerce application.
> Right now for both of back-office and front-end(eCommerce) application we use the same common/webcommon/includes/messages.ftl which shows the same messages as of back office application for many operations.
> The idea is we should introduce a new Messages.ftl file for ecommerce only which will show user friendly error/success messages to the front-end user who is the customer.
> I would really appreciate comments from community members on this issue.

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