[jira] Created: (OFBIZ-2561) Implementing Customer Service functionality

[Nicolas Malin (Jira)]

Implementing Customer Service functionality
--------------------------------------------

                 Key: OFBIZ-2561
                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
             Project: OFBiz
          Issue Type: New Feature
          Components: marketing
    Affects Versions: SVN trunk
            Reporter: Serveen Kaur
             Fix For: SVN trunk


I am implementing customer service functionality in SFA.
Screens for Customer Service include Query, Solution, Services.

In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Serveen Kaur updated OFBIZ-2561:
--------------------------------

    Attachment: SFA_CustomerService.patch

In this patch we have implemented Customer Service functionality in SFA, where customer can ask any query related to product. Solution to that query is provided to customer by employee via email notification.

Following are the functionalities provided in Customer Service sub module:

1. Service -
    -Create & Manage  the services provided to customer by the organization.

2. Query:
    -Create & Manage the customer query.
    -Send the email notification to respective employee.

3. Solution:
    -Create & Manage the solution.
    -Send email notificatin  to customer.
    - Exisiting solutions can be used for the similar kind of queries.


Thanks & Regards :
Serveen Kaur Suri|  iLabs | L&T Infotech Ltd,  Navi Mumbai

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12720103#action_12720103 ]

Hans Bakker commented on OFBIZ-2561:
------------------------------------

Thank you for your input however, we already have a "customer service" called "customer request" so why did you not use that?

There should be a very good reason for adding entities. Most of them we already have.

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12721692#action_12721692 ]

Serveen Kaur commented on OFBIZ-2561:
-------------------------------------

Thanks for your comments.
We were not aware of customer request functionality under order module, but still  there is no provision to provide solution to the request.
We would like to provide the solution functionaltiy under order module.Any suggestions are appreciatable.




Thanks & Regards :
Serveen Kaur Suri| iLabs | L&T Infotech Ltd, Navi Mumbai

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12732488#action_12732488 ]

Serveen Kaur commented on OFBIZ-2561:
-------------------------------------

Hi

We have not got any response from long time. We would like to provide the solution functionaltiy under order module. Any suggestions will be appreciated. Hope we will get response very soon.

Thanks & Regards :
Serveen Kaur Suri| iLabs | L&T Infotech Ltd, Navi Mumbai

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12732496#action_12732496 ]

Hans Bakker commented on OFBIZ-2561:
------------------------------------

please read the comment we made. As far as i am concerned, if you do not use the custrequest functionality i see no advantage adding this to the core system.

It is MUCH better to extend existing functionality than to create new.

Regards,
Hans

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12732499#action_12732499 ]

Hans Bakker commented on OFBIZ-2561:
------------------------------------

perhaps a interesting link for you to study?
http://docs.ofbiz.org/display/OFBENDUSER/OFBiz+in+a+service+and+project+oriented+company

existing functionality in OFBiz

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12751910#action_12751910 ]

Jacques Le Roux commented on OFBIZ-2561:
----------------------------------------

What is the status of this issue, should we consider it or close it ?

Thanks

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

     [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]

Hans Bakker closed OFBIZ-2561.
------------------------------

    Resolution: Won't Fix

similar functionality already available over custrequest and commevent.

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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You can reply to this email to add a comment to the issue online.

[Nicolas Malin (Jira)]

    [ https://issues.apache.org/jira/browse/OFBIZ-2561?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=12753088#action_12753088 ]

Jacques Le Roux commented on OFBIZ-2561:
----------------------------------------

Hi Serveen,

Also are you aware of http://docs.ofbiz.org/download/attachments/4008/IfCrmPlanEstimate.pdf?version=1 ?

> Implementing Customer Service functionality
> --------------------------------------------
>
>                 Key: OFBIZ-2561
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-2561
>             Project: OFBiz
>          Issue Type: New Feature
>          Components: marketing
>    Affects Versions: SVN trunk
>            Reporter: Serveen Kaur
>             Fix For: SVN trunk
>
>         Attachments: SFA_CustomerService.patch
>
>   Original Estimate: 48h
>  Remaining Estimate: 48h
>
> I am implementing customer service functionality in SFA.
> Screens for Customer Service include Query, Solution, Services.
> In Customer Service customer can ask any query related to product.Solution to that query is provided to customer by employee via email notification.

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You can reply to this email to add a comment to the issue online.